We have given our customers options for natural, fast, and easy 24/7 self-service. Agents are context-aware of every interaction and have a customer contact history to ensure customers never have to repeat themselves. It allows our customers to connect with us on their own terms and through their preferred channel.
Customers get the answers they need with astonishing speed. Every customer interaction is a delight. Stress and wasting of time is a thing of the past now.
- Customers connect via chat, text, email, social or call.
- Chat virtual agents for fast and easy sell-service
- Compete customer history in a single interface
- Post-call surveys delivered to the customer
- Real-time visibility into previous customer survey responses
- I have no issues with the software. It has really been helpful and provides all the tools we need to consistently deliver delightful customer experiences