Cisco Webex DX80 Reviews

Secondary screen with all the collaboration integration you could wish for.

Documentation and community content is always excellent with Cisco.

I believe that every Webex project has room for DX80 meanwhile Deskpro doesn’t have an affordable substitute.

Every support issue was well addressed.

[It is] simple to use, plug and play.

Physician to patient virtual visits are well suited for DX80 due to its small footprint and high video quality. The ability to connect a device like a stethoscope, however, is difficult.

Always satisfied with product and service

Perfect for the remote home office/teleworker who needs to collaborate internally and externally and perhaps doesn't want an additional phone on their desk. Well suited for people who are on meetings a lot and want to have something similar to a face-to-face with a high-quality and streamlined experience.

Support is as simple as reaching out to TAC and getting the help needed. The diagnostic information provided on the device is pretty thorough and extended logging and details are pretty easy to arrange within the device's menu.

Extremely easy to use. When paired with a dock or PC that is able to drive multiple monitors, it becomes a great device to double as a meetings devices as well as an additional monitor to drive productivity.

Cisco Webex DX80 is a great, easy to use video tool for home users and also on desks if the user is a frequent user of video calls. It's a shame that it doesn't currently support PSTN calling.

I haven't had to contact support, but Cisco's support is always great.

This device is easy to use and gets better with each update. Users don't need to contact IT for assistance, which has been great. The UI is shared across the whole Cisco VC suite.

Cisco Webex DX80 has dual-use convenience as a video communications device and an extra monitor. Having the ability to use Webex is a huge plus, as well. As time moves on, I get more and more Webex invites, which is a pretty good collaboration platform.

It is a fantastic product. I use it every day, whether that is video collaboration or general use as a display. The screen is very clear and easy to read and make out detail.

With its low learning curve, it is very easy to use, even for some that have never used this type of collaboration tool.

It's great as a personal device if you want to have a standalone device for meetings and adding it as a 2nd monitor. I don't think there's as much value for use in a shared space and in shared mode. I think the Room Kits with the Samsung flip/touchscreen display are better suited for that.

It's relatively problem-free, easy to set up, and fairly intuitive to use.

Once you connect the device, the touchscreen interface is a snap. Menu and controls are well laid-out, and issues can usually be resolved with a reboot.

During the COVID-19 pandemic, we were tasked with connecting leadership with the ability to conference into secure/un-secure DoD meetings, while quarantining. The Cisco Webex DX80s provide the capabilities needed for full video conferencing while not taking up a large footprint on desks. The response was overwhelming and we were inundated for more DX80s.

Cisco JELA contract supports all our needs

Easy to operate and work on via the web GUI

Cisco Webex DX80 is an easy to use, one-touch click device for executives to get into meetings. It is a platform in itself with the ability to do whiteboarding, content sharing while we are on the call and not just a pretty camera and high-resolution monitor. The fact that increasingly we all need Webex for all meetings including our own during COVID and the new normal makes this a compelling need also for mid-level managers.

We have never had any issues so far except that there is some flakiness in the internet bandwidth now that everyone works from home, etc. We have a very good IT team that is on top of any challenges executives face while using the system. They also take care proactively of any updates they need to do to keep everything up and working.

We have deployed [Cisco Webex] DX80 for individual booth, Prison parlor, Hospital Virtual Visit

Cisco support is competent and reactive

We are using [Cisco Webex] DX80 on daily basis and can't find anything to complain about

These are not made for large settings, but work well in small offices.

We have not needed to use the support for this product, which is a good thing.

I have no issues with the usability of the device if this is used as it was intended.

Cisco Webex DX80 is well suited for executive desk use, remote workers, and small collaboration rooms. A single user, up to three user rooms would be the max for this. It’s mainly designed for single person use but we have been using it in our small conference rooms of 4 users.

The Cisco support team is very quick to help resolve any issues. Submitting tickets online you can usually expect a quick response, with a paid subscription to support. They now have a Chat platform to help resolve items even faster rather than having to wait for an email or a phone call.

I would recommend it if the user requires video conferencing on his work station, or if the job role is similar to mine, where we assist video meetings. It makes it really simple, as it's on your desk and can be used as a monitor when not used as a video conferencing endpoint.

I would not recommend it for users who only casually use video conferencing, as there are far better displays and other software that may fit the need more, which are free or minimal cost.

I rarely encounter support needs in my current job role, and most of the time it's internal support that handles the ticket or the case that I have encountered.

In those moments, it's always been generally quick and an easy fix. As for Cisco's Support, I've only encountered it once so far and it was for a replacement which went fine.

This device is build for people who have offices. I would not use it in a public space but if you have a home office or office at the building this devices provides the same experience you are used to in Webex enabled conference rooms but at a personal level. The DX80 is sleek and looks very nice, has a great touchscreen interface and allows for anyone to user Webex in a very easy format.

We have never been at the short end of the stick with Cisco support. These devices are well known and used within the company, even their sales reps know how to support these units because they are the tried and true work horse of meetings within the Cisco portfolio. And when one breaks (which still has not happened) I am sure we will get the same great support and quick replacement that we have always gotten.

Because it is a dedicated unit, the quality of the call is not dependent on what else is running on the personal computer.

It would be less useful as a large scale open office deployment device.

It does what we are asking of it. When we need to deploy a personal video unit it is our current go-to. We are looking at the next model that was just released the Desk-Pro for the same use cases.

Cisco Webex DX80 is designed to use for 2-3 people maximum in front of it. If more try to use it, their faces will be cropped. It is not recommended to use in a large room but in a small briefing room. As all is bundled, it can be used on a cart for hospitality telemedecine.

The support for the Cisco Webex DX80 is done by Cisco Webex TAC or the partner who sells it. If it is registered to the Webex Cloud, new software releases are updated every month. I never had any bugs with the DX80 except the old device had a recurrent problem on the touch screen.