Cisco Webex Experience Management Reviews

6 Ratings
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Score 8.1 out of 100

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Reviews (1-3 of 3)

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December 15, 2020
Badri Sampath | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use [Cisco Webex Experience Management (formerly Cloudcherry)] both for internal interdepartmental feedback between Sales and Delivery teams. We also implement [Cisco Webex Experience Management] for end customers to help implement Voice of the Customer strategies and assist in bringing the feedback close loop to these enterprises. The business problem it solves is actionable intelligence based on customer feedback across every touchpoint in the journey which otherwise a yearly NPS doesn't quiet tell the whole story.
  • Visual Customer Journey
  • Workflow to build Survey Scripts
  • Ability to plug Surveys seamlessly into Mobile, Web
  • Integrated Reporting including Contact Center
  • Ability to see real time monitoring of a Survey Campaign
  • Campaign Orchestration Engine for Outbound
[Cisco] Webex Experience Management is suited ideally in these places

1. Greenfield Opportunities
2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement

[Cisco] Webex Experience is NOT suited in scenarios where
1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable.
No code / Low Code
Easily pluggable to any digital solution
Comprehensive dashboard builder
Predict Revenue based on CSAT and NPS scores
Monitor Customer Journey end to end
Visual Journey Maps
Cisco Webex Experience Management team are very supportive from training to implementation to support and is a definite plus whenever you take a new product that challenges existing paradigm.
Read Badri Sampath's full review
February 17, 2020
Robyn Sokolow | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have used CloudCherry for years to gather insights from our guests. It is a great tool to measure trends and ways that our business can provide better customer service for our guests. It is easy to use and the tech support provided by CloudCherry is amazing. I would highly recommend it.
  • Easy-to-use.
  • Great way to gather information about guest stays.
We can make our own questions that are geared specifically to our guests with CloiudCherry.
Read Robyn Sokolow's full review
January 23, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our organization switched to CloudCherry from another Voice of the Customer vendor in 2017. We primarily use the platform to survey our members, but we also use it to survey our employees. We have found CloudCherry's platform to be easy to use and customizable to our needs. We can create and edit surveys as often as we like and they have been responsive to requests we've made for custom reports or edits to our dashboard. Their pricing has been very fair compared to competitors.
  • They allow us to create surveys based on our current need or projects.
  • Their dashboards are customizable from user to user.
  • They are very responsive to service tickets, but they could be quicker with fixes.
  • They have recently been purchased by Cisco and I feel they could explain the impact this has for their clients a bit more.
In their current state, CloudCherry would be best suited for a small to medium sized organization with at least one very active user. This will allow any issues that do occur to be easily found and escalated to their product team. I am hopeful that their upcoming merge with Cisco will develop their platform even further and their technology, like sentiment analysis, will continue to improve. I have recommended CloudCherry to colleagues in the past and I would comfortably continue to do so.
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Cisco Webex Experience Management Scorecard Summary

What is Cisco Webex Experience Management?

Cisco Webex Experience Management (formerly CloudCherry) is a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight.

The software is described by the vendor as a customizable, easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement and address issues as they happen at any touch point of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touch points of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data and ERP solutions.

Cisco Webex Experience Management Features

Has featureCustomer Experience Management
Has featureNet Promoter Score (NPS)
Has featureCustomer Experience Analytics
Has featureReal Time Customer Insights
Has featureCustomer Delight Measurement
Has featureReal-Time notifications and alerts
Has featureOmni-channel feedback collection
Has featureTargeted Marketing Campaign Lists
Has featureRoot Cause Analysis
Has featureQuestionnaire and Surveys

Cisco Webex Experience Management Screenshots

Cisco Webex Experience Management Downloadables

Cisco Webex Experience Management Integrations

Cisco Webex Experience Management Competitors

Cisco Webex Experience Management Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
FREE$0Per Month / 50 Responses / 1 user
BASIC$25Per Month / 200 Responses / 2 users
STANDARD$50Per Month / 500 Responses / 2 users
PREMIUM$100Per Month / 1000 Responses / 4 users
EASY12 ¢Per Response / Unlimited users
ENTERPRISE$500Customized Usage Packages

Cisco Webex Experience Management Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
26%
Mid-Size Companies (51-500 employees)
62%
Enterprises (> 500 employees)
12%

Cisco Webex Experience Management Support Options

 Free Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Cisco Webex Experience Management Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Global
Supported Languages: Multi Language Support