Cisco Webex Experience Management

Cisco Webex Experience Management

About TrustRadius ScoringScore 8.1 out of 100
Cisco Webex Experience Management

Overview

Recent Reviews

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Reviewer Pros & Cons

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Pramit Sharma | TrustRadius Reviewer
Pramit Sharma
Team Manager
Indian Oil Corporation Limited (Oil & Energy, 10,001+ employees)
Dr. ROOPESH RAO | TrustRadius Reviewer
Dr. ROOPESH RAO
Head- Training and Placement/ Training and Placement Officer
Datta Meghe Institute of Medical Sciences (Education Management, 51-200 employees)

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Pricing

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FREE

$0

Cloud
Per Month / 50 Responses / 1 user

EASY

12 ¢

Cloud
Per Response / Unlimited users

BASIC

$25

Cloud
Per Month / 200 Responses / 2 users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.getcloudcherry.com/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is Cisco Webex Experience Management?

Cisco Webex Experience Management (formerly CloudCherry) is a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight.

The software is described by the vendor as a customizable, easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement and address issues as they happen at any touch point of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touch points of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data and ERP solutions.

Cisco Webex Experience Management Features

  • Supported: Customer Experience Management
  • Supported: Net Promoter Score (NPS)
  • Supported: Customer Experience Analytics
  • Supported: Real Time Customer Insights
  • Supported: Customer Delight Measurement
  • Supported: Real-Time notifications and alerts
  • Supported: Omni-channel feedback collection
  • Supported: Targeted Marketing Campaign Lists
  • Supported: Root Cause Analysis
  • Supported: Questionnaire and Surveys

Cisco Webex Experience Management Screenshots

Screenshot of DashboardScreenshot of DashboardScreenshot of DashboardScreenshot of InsightsScreenshot of InsightsScreenshot of ComparisonScreenshot of NotificationScreenshot of Notification _ ReceivedScreenshot of Notification _ CreatedScreenshot of QuestionnaireScreenshot of Questionnaire - CreateScreenshot of ResponsesScreenshot of SettingsScreenshot of Token ManagementScreenshot of User Management

Cisco Webex Experience Management Downloadables

Cisco Webex Experience Management Integrations

Cisco Webex Experience Management Competitors

Cisco Webex Experience Management Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)26%
Mid-Size Companies (51-500 employees)62%
Enterprises (more than 500 employees)12%

Cisco Webex Experience Management Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesMulti Language Support

Comparisons

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Reviews and Ratings

 (29)

Ratings

Reviews

(1-10 of 10)
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January 15, 2022

It is a good but expensive platform to tracking business performance.

Pramit Sharma | TrustRadius Reviewer
Pramit Sharma
Team Manager
Indian Oil Corporation Limited (Oil & Energy, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
Suitable for communication and team engagement. Creating channels and links to join for the intended crowd. Good analytical tool by integrating with other tools for the same. They offer cloud cherry customer support which is very helpful during first trials and installation. Well supported on all systems including a flexible android phone.
January 11, 2022

Cisco Webex Experience Management excellent tool for overall managements of Business

Dr. ROOPESH RAO | TrustRadius Reviewer
Dr. ROOPESH RAO
Head- Training and Placement/ Training and Placement Officer
Datta Meghe Institute of Medical Sciences (Education Management, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
Cisco Webex Experience Management is well suited in handling live customer query. It helps in monitoring customer feedback and queries.It is very useful application for comparison of year on year data, month data and weekly data. It help in understanding customer life cycle. It can be used as an interaction tool with the customers by directly posing them questions about the services. It helps in Segmenting, targeting and positioning of your product or service in the long run. Cisco Webex Experience Management scenarios where it can be less appropriate are few. As it gives a lot on insights about customer feedback,customer tracing etc, it would not be useful in short term or for smaller business who are not focussing on the larger goals of the business
December 29, 2021

The place to control and track customer Services provision.

Israel Edmond | TrustRadius Reviewer
Israel Edmond
Production Manager
John Deere (Machinery, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
Reliable for customer engagement. Great video calls though not always clear. It is a platform that is friendly to allow customers to get involved directly with service providers. Allows easy and instant messaging and clear audio calls enhanced. Not expensive just good network connectivity and it is reachable in all places very flexible indeed.
December 16, 2021

Cisco Webex Experience Management Provides Good Capabilities of Data Collaboration in Today’s High-end Automation.

Verified User
General Manager in Corporate
Oil & Energy Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
In today's environment, data collaboration, security, and collaboration [are] of prime importance and Cisco Webex Experience Management provides that capability efficiently.
November 25, 2021

Cisco Webex Experience Management Survey Nov 24th 2021

MR
Mark Rosenberg
Business Development Manager
Affiliated Communications (Telecommunications, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
Cisco WebEx is well suited for employees that are mobile and also work remotely. It is good for certain industries such as healthcare for telehealth and sales professionals that need to make presentations to many people in different areas all at the same time. Other industries such as manufacturing and blue-collar professionals, may not benefit as well since that workforce most likely works in a physical environment and would have no needs.
December 15, 2020

Know how to know your customer

BS
Badri Sampath
VP Consulting
Servion GLobal Solutions (Information Technology & Services, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
[Cisco] Webex Experience Management is suited ideally in these places

1. Greenfield Opportunities
2. Measuring Customer journey's throughout the customer lifecycle and seeing where the optimal service fails or needs improvement

[Cisco] Webex Experience is NOT suited in scenarios where
1. Customer has invested in Medallia or Qualtrics and is happy using them. The incentive to make the change is not tangible and having to retrain and relaunch using a new tool seems to be not sellable.
January 24, 2020

A customizable customer listening tool

Verified User
Manager in Customer Service
Banking Company, 201-500 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source
Likelihood to Recommend
In their current state, CloudCherry would be best suited for a small to medium sized organization with at least one very active user. This will allow any issues that do occur to be easily found and escalated to their product team. I am hopeful that their upcoming merge with Cisco will develop their platform even further and their technology, like sentiment analysis, will continue to improve. I have recommended CloudCherry to colleagues in the past and I would comfortably continue to do so.