It is a good but expensive platform to tracking business performance.
As a team lead Cisco Webex Experience Management has really played a major role in creating a virtual cloud space for Communication. …
Cisco Webex Experience Management
Cisco Webex Experience Management
Starting at $0 Per Month / 50 Responses / 1 user
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Dr. ROOPESH RAO
Head- Training and Placement/ Training and Placement Officer
Datta Meghe Institute of Medical Sciences (Education Management, 51-200 employees)Video Reviews
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Pricing
View all pricingFREE
$0
Cloud
Per Month / 50 Responses / 1 user
EASY
12 ¢
Cloud
Per Response / Unlimited users
BASIC
$25
Cloud
Per Month / 200 Responses / 2 users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.getcloudcherry.com/plans
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Cisco Webex Experience Management?
Cisco Webex Experience Management (formerly CloudCherry) is a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight.
The software is described by the vendor as a customizable, easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement and address issues as they happen at any touch point of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touch points of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data and ERP solutions.
Cisco Webex Experience Management Features
- Supported: Customer Experience Management
- Supported: Net Promoter Score (NPS)
- Supported: Customer Experience Analytics
- Supported: Real Time Customer Insights
- Supported: Customer Delight Measurement
- Supported: Real-Time notifications and alerts
- Supported: Omni-channel feedback collection
- Supported: Targeted Marketing Campaign Lists
- Supported: Root Cause Analysis
- Supported: Questionnaire and Surveys
Cisco Webex Experience Management Screenshots
Cisco Webex Experience Management Downloadables
Cisco Webex Experience Management Integrations
Cisco Webex Experience Management Competitors
Cisco Webex Experience Management Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 26% |
| Mid-Size Companies (51-500 employees) | 62% |
| Enterprises (more than 500 employees) | 12% |
Cisco Webex Experience Management Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | Multi Language Support |
Comparisons
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Reviews and Ratings
 (29)
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- Improved on work speed and efficiency by working in great and organized teams.
- Management of customer journey in an orderly way.
- It cuts off some people from joining or participating in a meeting.
January 11, 2022
Cisco Webex Experience Management excellent tool for overall managements of Business
- higher customer involvement
- good customer relationship management
- live customer feedback tracking
- time series analysis
December 29, 2021
The place to control and track customer Services provision.
- Making communication more lively.
- Flexibility saving time and easily accessible.
- Real time notifications allowing on time performance.
December 20, 2021
Collaboration Made Easy With Cisco Webex Experience Management
- Easy collaboration.
- Screen sharing is easy.
- Interacting with customers is easy.
- Communication is easy.
December 16, 2021
Cisco Webex Experience Management Provides Good Capabilities of Data Collaboration in Today’s High-end Automation.
- Manual intervention is minimized
- IT infra optimized
- Data availability and security, all have investment return
November 27, 2021
Cisco Webex is a good collaboration tool
- Meetings are effective and give desired results as if team is co-located[.]
- Meetings become engaging which helps team bonding[.]
November 25, 2021
Cisco Webex Experience Management Survey Nov 24th 2021
- It is more costly than some others
- It has helped in saving the company from corporate travel expenses
- Better TCO when it comes to travel cost
December 15, 2020
Know how to know your customer
- Ability to capture a variety of metrics needed assists to get 360 degree view of customers
- Predict Churn as a result of customer feedback
- Ability to see where optimization is needed in a customer journey lifecycle
January 24, 2020
A customizable customer listening tool
- We have been able to show that an improved Member Satisfaction score often leads to cost savings and deeper share of wallet.
- We have been able to survey our members throughout the lifetime of their relationship with us and gage their overall satisfaction.