Cisco Webex Experience Management Reviews

7 Ratings
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Score 8.3 out of 100

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December 15, 2020
Badri Sampath | TrustRadius Reviewer
Score 8 out of 10
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Usability

9
No code / Low Code
Easily pluggable to any digital solution
Comprehensive dashboard builder
Predict Revenue based on CSAT and NPS scores
Monitor Customer Journey end to end
Visual Journey Maps
Read Badri Sampath's full review

Cisco Webex Experience Management Scorecard Summary

What is Cisco Webex Experience Management?

Cisco Webex Experience Management (formerly CloudCherry) is a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight.

The software is described by the vendor as a customizable, easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement and address issues as they happen at any touch point of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touch points of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data and ERP solutions.

Cisco Webex Experience Management Features

Has featureCustomer Experience Management
Has featureNet Promoter Score (NPS)
Has featureCustomer Experience Analytics
Has featureReal Time Customer Insights
Has featureCustomer Delight Measurement
Has featureReal-Time notifications and alerts
Has featureOmni-channel feedback collection
Has featureTargeted Marketing Campaign Lists
Has featureRoot Cause Analysis
Has featureQuestionnaire and Surveys

Cisco Webex Experience Management Screenshots

Cisco Webex Experience Management Downloadables

Cisco Webex Experience Management Integrations

Cisco Webex Experience Management Competitors

Cisco Webex Experience Management Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
FREE$0Per Month / 50 Responses / 1 user
BASIC$25Per Month / 200 Responses / 2 users
STANDARD$50Per Month / 500 Responses / 2 users
PREMIUM$100Per Month / 1000 Responses / 4 users
EASY12 ¢Per Response / Unlimited users
ENTERPRISE$500Customized Usage Packages

Cisco Webex Experience Management Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
26%
Mid-Size Companies (51-500 employees)
62%
Enterprises (> 500 employees)
12%

Cisco Webex Experience Management Support Options

 Free Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Cisco Webex Experience Management Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Global
Supported Languages: Multi Language Support