Cisco Webex Experience Management

Cisco Webex Experience Management

About TrustRadius Scoring
Score 8.1 out of 100
Cisco Webex Experience Management

Overview

Recent Reviews

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Pricing

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FREE

$0

Cloud
Per Month / 50 Responses / 1 user

EASY

12 ¢

Cloud
Per Response / Unlimited users

BASIC

$25

Cloud
Per Month / 200 Responses / 2 users

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.getcloudcherry.com/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is Cisco Webex Experience Management?

Cisco Webex Experience Management (formerly CloudCherry) is a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight.

The software is described by the vendor as a customizable, easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement and address issues as they happen at any touch point of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touch points of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data and ERP solutions.

Cisco Webex Experience Management Features

  • Supported: Customer Experience Management
  • Supported: Net Promoter Score (NPS)
  • Supported: Customer Experience Analytics
  • Supported: Real Time Customer Insights
  • Supported: Customer Delight Measurement
  • Supported: Real-Time notifications and alerts
  • Supported: Omni-channel feedback collection
  • Supported: Targeted Marketing Campaign Lists
  • Supported: Root Cause Analysis
  • Supported: Questionnaire and Surveys

Cisco Webex Experience Management Screenshots

Screenshot of DashboardScreenshot of DashboardScreenshot of DashboardScreenshot of InsightsScreenshot of InsightsScreenshot of ComparisonScreenshot of NotificationScreenshot of Notification _ ReceivedScreenshot of Notification _ CreatedScreenshot of QuestionnaireScreenshot of Questionnaire - CreateScreenshot of ResponsesScreenshot of SettingsScreenshot of Token ManagementScreenshot of User Management

Cisco Webex Experience Management Downloadables

Cisco Webex Experience Management Integrations

Cisco Webex Experience Management Competitors

Cisco Webex Experience Management Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)26%
Mid-Size Companies (51-500 employees)62%
Enterprises (more than 500 employees)12%

Cisco Webex Experience Management Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesMulti Language Support

Comparisons

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Reviews and Ratings

 (29)

Ratings

Reviews

(1-10 of 10)
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Pramit Sharma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As a team lead Cisco Webex Experience Management has really played a major role in creating a virtual cloud space for Communication. Bringing teams together for meetings without having to attend them and also go on with product management and project management in teams. Can also be used in marketing and online campaigns.
Dr. ROOPESH RAO | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
cisco webex experience management helped us in customer handling and support. we were able to engage customers with the help of the application. It creates user friendly experience. The data analytics tool helps in understanding the customer and engage them properly. The positive customer experience will create positive impact for the organization. The help desk also help in solving employee queries and help them engage the customers in a better manner. The AI helps in understanding the customers better and create a customer friendly environment. The real time data of the customers helps the employees solve them in a proper manner thus creating a win win situation for both the parties involved.
Israel Edmond | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Data collaboration tool with a better platform for communication. Enables away in customer service help desk. For any queries on customer care provision, it has been our go-to solution. Better data management even on crucial data and better more on information involving our client's details that are confidential are well reserved.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have Cisco Webex Experience Management deployed in all departments and make collaboration easy. With this software, we can hold engaging meetings, enjoy screen sharing sessions, and file sharing is also easy. What makes this software special is definitely the quality of audio and video. We have been using the software for both internal and external communication and collaboration and it has been a great experience.
Score 10 out of 10
Vetted Review
Verified User
Review Source
In our organization, it is used worldwide not only in a particular department or office. When comes to the collaboration of different data in the Cisco Webex Experience Management is very handy and useful. Cisco Webex Experience Management is making the data available in real-time very efficiently, in turn helping clients and [companies] save costs and [get a] better understanding.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Cisco helped us [with] great collaboration, The meetings became very effective and engaging. The screen sharing helped [the] team to understand the root cause and fix the issue quickly. All features are super helpful and [make] all meetings fun and productive[.]
Score 8 out of 10
Vetted Review
Verified User
Review Source
I use the Cisco WebEx platform from time to time. I also use Teams and Zoom also for collaboration purposes including voice video and desktop [sharing] features. The Cisco WebEx experience is good. It provides user-friendly features with good voice quality and good video resolution. It is a little more costly than Zoom but also gets the job done. Overall I am pretty satisfied with the platform
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use [Cisco Webex Experience Management (formerly Cloudcherry)] both for internal interdepartmental feedback between Sales and Delivery teams. We also implement [Cisco Webex Experience Management] for end customers to help implement Voice of the Customer strategies and assist in bringing the feedback close loop to these enterprises. The business problem it solves is actionable intelligence based on customer feedback across every touchpoint in the journey which otherwise a yearly NPS doesn't quiet tell the whole story.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have used CloudCherry for years to gather insights from our guests. It is a great tool to measure trends and ways that our business can provide better customer service for our guests. It is easy to use and the tech support provided by CloudCherry is amazing. I would highly recommend it.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our organization switched to CloudCherry from another Voice of the Customer vendor in 2017. We primarily use the platform to survey our members, but we also use it to survey our employees. We have found CloudCherry's platform to be easy to use and customizable to our needs. We can create and edit surveys as often as we like and they have been responsive to requests we've made for custom reports or edits to our dashboard. Their pricing has been very fair compared to competitors.