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Cisco Webex Experience Management (discontinued)

Cisco Webex Experience Management (discontinued)
Formerly CloudCherry

Overview

What is Cisco Webex Experience Management (discontinued)?

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer…

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Learn from top reviewers

Software Service with Actionable Insights

Rating: 8 out of 10
May 2, 2023
IncentivizedVetted ReviewVerified User
We have a contract with WebEx and since we have the functionality and are using it in our systems, having a comprehensive overview of what we're doing with it and how we're us...
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Verified user
Professional
Cisco Webex Experience Management (discontinued)7 years of experience

Super Cool Meeting and Online Webinar Tool

Rating: 10 out of 10
May 2, 2023
IncentivizedVetted ReviewVerified User
I have been using Cisco Webex for all my official meetings, webinars and monthly All-hands meetings with higher management. The features of Cisco Webex made our online meeting...
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Vignesh Nayak
Consultant - Sales
Senior Inside Sales Specialist
Simplilearn Pvt Ltd
Cisco Webex Experience Management (discontinued)2 years of experience

Collaboration partner

Rating: 9 out of 10
March 21, 2023
IncentivizedVetted ReviewVerified User
The product was very useful in connecting people remotely during a lockdown situation. The software helps people to use different platforms like mobile, tablet, and desktop wi...
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Verified user
Manager
Cisco Webex Experience Management (discontinued)2 years of experience

It is a good but expensive platform to tracking business performance.

Rating: 9 out of 10
January 15, 2022
IncentivizedVetted ReviewVerified User
As a team lead Cisco Webex Experience Management has really played a major role in creating a virtual cloud space for Communication. Bringing teams together for meetings witho...
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Pramit Sharma
Team Lead - Product Management
Team Manager
Indian Oil Corporation Limited
Cisco Webex Experience Management (discontinued)2 years of experience

Cisco Webex Experience Management excellent tool for overall managements of Business

Rating: 7 out of 10
January 11, 2022
IncentivizedVetted ReviewVerified User
cisco webex experience management helped us in customer handling and support. we were able to engage customers with the help of the application. It creates user friendly exper...
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Dr. ROOPESH RAO
Consultant - Customer Service
Head- Training and Placement/ Training and Placement Officer
Datta Meghe Institute of Medical Sciences
Cisco Webex Experience Management (discontinued)3 years of experience

The place to control and track customer Services provision.

Rating: 10 out of 10
December 29, 2021
IncentivizedVetted ReviewVerified User
Data collaboration tool with a better platform for communication. Enables away in customer service help desk. For any queries on customer care provision, it has been our go-to...
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Israel Edmond
Project Manager - Manufacturing
Production Manager
John Deere
Cisco Webex Experience Management (discontinued)3 years of experience

Collaboration Made Easy With Cisco Webex Experience Management

Rating: 10 out of 10
December 20, 2021
IncentivizedVetted ReviewVerified User
We have Cisco Webex Experience Management deployed in all departments and make collaboration easy. With this software, we can hold engaging meetings, enjoy screen sharing sess...
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Lianet Silvester
Employee - Customer Service
Customer Support Specialist
Azam Writers
Cisco Webex Experience Management (discontinued)3 years of experience

Cisco Webex Experience Management Provides Good Capabilities of Data Collaboration in Today’s High-end Automation.

Rating: 10 out of 10
December 16, 2021
Vetted ReviewVerified User
In our organization, it is used worldwide not only in a particular department or office. When comes to the collaboration of different data in the Cisco Webex Experience Manage...
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Verified user
General Manager
Cisco Webex Experience Management (discontinued)1 year of experience

Cisco Webex is a good collaboration tool

Rating: 6 out of 10
November 27, 2021
IncentivizedVetted ReviewVerified User
Cisco helped us [with] great collaboration, The meetings became very effective and engaging. The screen sharing helped [the] team to understand the root cause and fix the issu...
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Kalavati Singh
Manager - Information Technology
Project Manager
Thoughtworks
Cisco Webex Experience Management (discontinued)3 years of experience

Cisco Webex Experience Management Survey Nov 24th 2021

Rating: 8 out of 10
November 25, 2021
IncentivizedVetted ReviewVerified User
I use the Cisco WebEx platform from time to time. I also use Teams and Zoom also for collaboration purposes including voice video and desktop [sharing] features. The Cisco Web...
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Mark Rosenberg
Manager - Sales
Business Development Manager
Affiliated Communications
Cisco Webex Experience Management (discontinued)11 years of experience

Know how to know your customer

Rating: 8 out of 10
December 15, 2020
IncentivizedVetted ReviewVerified User
We use [Cisco Webex Experience Management (formerly Cloudcherry)] both for internal interdepartmental feedback between Sales and Delivery teams. We also implement [Cisco Webex...
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Badri Sampath
Vice-President - Information Technology
VP Consulting
Servion GLobal Solutions
Cisco Webex Experience Management (discontinued)1 year of experience

We highly recommend CloudCherry

Rating: 10 out of 10
February 17, 2020
IncentivizedVetted ReviewVerified User
We have used CloudCherry for years to gather insights from our guests. It is a great tool to measure trends and ways that our business can provide better customer service for ...
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Robyn Sokolow
Supervisor - Other
Front Desk Supervisor
Cliffs at Princeville
Cisco Webex Experience Management (discontinued)2 years of experience

A customizable customer listening tool

Rating: 9 out of 10
January 24, 2020
IncentivizedVetted ReviewVerified User
Our organization switched to CloudCherry from another Voice of the Customer vendor in 2017. We primarily use the platform to survey our members, but we also use it to survey o...
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Verified user
Manager
Cisco Webex Experience Management (discontinued)2 years of experience
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Pricing

View all pricing
Cisco Webex Experience Management (discontinued)

Cisco Webex Experience Management (discontinued)

N/A
Unavailable

What is Cisco Webex Experience Management (discontinued)?

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.getcloudcherry.com/plans

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Product Details

What is Cisco Webex Experience Management (discontinued)?

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Cisco Webex Experience Management (discontinued) Integrations

Cisco Webex Experience Management (discontinued) Competitors

Cisco Webex Experience Management (discontinued) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesMulti Language Support

Frequently Asked Questions

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Medallia and InMoment XI Platform are common alternatives for Cisco Webex Experience Management (discontinued).

The most common users of Cisco Webex Experience Management (discontinued) are from Enterprises (1,001+ employees).

Cisco Webex Experience Management (discontinued) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)26%
Mid-Size Companies (51-500 employees)62%
Enterprises (more than 500 employees)12%
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Comparisons

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Reviews and Ratings

(39)

Reviews

(1-13 of 13)
Companies can't remove reviews or game the system. Here's why

Collaboration partner

Rating: 9 out of 10
Incentivized
March 21, 2023
Verified User
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
2 years of experience
Pros and Cons
  • Collaboration
  • Team calendar management
  • Attendance reporting
  • Meeting analytics
  • Meeting recording

Cisco Webex is a good collaboration tool

Rating: 6 out of 10
Incentivized
November 27, 2021
KS
Kalavati Singh
Project Manager
Thoughtworks (Computer Software, 5001-10,000 employees)
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
3 years of experience
Pros and Cons
  • Effective Screen Sharing[.]
  • Can be accessed across multiple devices seamlessly[.]
  • Security[.]
  • Support system is reachable and resolves issues immediately[.]

Know how to know your customer

Rating: 8 out of 10
Incentivized
December 15, 2020
BS
Badri Sampath
VP Consulting
Servion GLobal Solutions (Information Technology & Services, 51-200 employees)
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
1 year of experience
Pros and Cons
  • Visual Customer Journey
  • Workflow to build Survey Scripts
  • Ability to plug Surveys seamlessly into Mobile, Web

We highly recommend CloudCherry

Rating: 10 out of 10
Incentivized
February 17, 2020
RS
Robyn Sokolow
Front Desk Supervisor
Cliffs at Princeville (Hospitality, 51-200 employees)
Vetted Review
Verified User
Cisco Webex Experience Management (discontinued)
2 years of experience
Pros
  • Easy-to-use.
  • Great way to gather information about guest stays.
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