It is a good but expensive platform to tracking business performance.
As a team lead Cisco Webex Experience Management has really played a major role in creating a virtual cloud space for Communication. …
Cisco Webex Experience Management
Cisco Webex Experience Management
Starting at $0 Per Month / 50 Responses / 1 user
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Dr. ROOPESH RAO
Head- Training and Placement/ Training and Placement Officer
Datta Meghe Institute of Medical Sciences (Education Management, 51-200 employees)Video Reviews
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Pricing
View all pricingFREE
$0
Cloud
Per Month / 50 Responses / 1 user
EASY
12 ¢
Cloud
Per Response / Unlimited users
BASIC
$25
Cloud
Per Month / 200 Responses / 2 users
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.getcloudcherry.com/plans
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is Cisco Webex Experience Management?
Cisco Webex Experience Management (formerly CloudCherry) is a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight.
The software is described by the vendor as a customizable, easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement and address issues as they happen at any touch point of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touch points of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data and ERP solutions.
Cisco Webex Experience Management Features
- Supported: Customer Experience Management
- Supported: Net Promoter Score (NPS)
- Supported: Customer Experience Analytics
- Supported: Real Time Customer Insights
- Supported: Customer Delight Measurement
- Supported: Real-Time notifications and alerts
- Supported: Omni-channel feedback collection
- Supported: Targeted Marketing Campaign Lists
- Supported: Root Cause Analysis
- Supported: Questionnaire and Surveys
Cisco Webex Experience Management Screenshots
Cisco Webex Experience Management Downloadables
Cisco Webex Experience Management Integrations
Cisco Webex Experience Management Competitors
Cisco Webex Experience Management Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 26% |
| Mid-Size Companies (51-500 employees) | 62% |
| Enterprises (more than 500 employees) | 12% |
Cisco Webex Experience Management Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | Multi Language Support |
Comparisons
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Reviews and Ratings
 (29)
Reviews
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- Creating a good virtual meeting background.
- Timely notifications and integration with other software.
- Video conferencing and making faster calls.
- I have the best experience for the past 2yrs.
January 11, 2022
Cisco Webex Experience Management excellent tool for overall managements of Business
- data analytics
- customer feedback
- customer relationship management
- trend analysis
- integration with software
- complex functions can be simplified
- simplified reports can be generated
December 29, 2021
The place to control and track customer Services provision.
- Providing a limitless platform for customer engagement.
- Reporting on real time basis
- Planning and notifications as well.
- Video calls are not so effective.
December 20, 2021
Collaboration Made Easy With Cisco Webex Experience Management
- Audio and video quality is amazing.
- Screen sharing is easy.
- Very secure connection.
- Collaboration is made easy.
- Easy access thanks to different versions available.
- Compared to competitors, it is expensive
December 16, 2021
Cisco Webex Experience Management Provides Good Capabilities of Data Collaboration in Today’s High-end Automation.
- AI capability
- Data security
- Collaboration
- Cost optimization
- Small company solution
November 27, 2021
Cisco Webex is a good collaboration tool
- Effective Screen Sharing[.]
- Can be accessed across multiple devices seamlessly[.]
- Security[.]
- Support system is reachable and resolves issues immediately[.]
- No break out rooms[.]
- Expensive relative to other similar products[.]
- Video call is not effective as Zoom[.]
- Ask to download client always[.]
November 25, 2021
Cisco Webex Experience Management Survey Nov 24th 2021
- Good Voice Quality
- Good Video Quality
- Ease of use
- It is more expensive. The price point could be lowered
- Would like to see improved integration with other software platforms
- Maybe just a little more intuitive
December 15, 2020
Know how to know your customer
- Visual Customer Journey
- Workflow to build Survey Scripts
- Ability to plug Surveys seamlessly into Mobile, Web
- Integrated Reporting including Contact Center
- Ability to see real time monitoring of a Survey Campaign
- Campaign Orchestration Engine for Outbound
February 17, 2020
We highly recommend CloudCherry
- Easy-to-use.
- Great way to gather information about guest stays.
January 24, 2020
A customizable customer listening tool
- They allow us to create surveys based on our current need or projects.
- Their dashboards are customizable from user to user.
- They are very responsive to service tickets, but they could be quicker with fixes.
- They have recently been purchased by Cisco and I feel they could explain the impact this has for their clients a bit more.