Cisco Webex Experience Management

Cisco Webex Experience Management

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Score 8.1 out of 100
Cisco Webex Experience Management


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Per Month / 50 Responses / 1 user


12 ¢

Per Response / Unlimited users



Per Month / 200 Responses / 2 users

Entry-level set up fee?

  • No setup fee
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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Cisco Webex Experience Management?

Cisco Webex Experience Management (formerly CloudCherry) is a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight.

The software is described by the vendor as a customizable, easy-to-use SaaS-based product that brands can use to measure key metrics like the Net Promoter Score and the unique Customer Delight score, discover actionable insights for Customer Experience improvement and address issues as they happen at any touch point of interaction with the customer. The vendor further states a brand can go live in just 30 minutes across a global network of locations and multiple touch points of interaction, and that the solution is designed to integrate with the users’ existing tools including CRM solutions, POS data and ERP solutions.

Cisco Webex Experience Management Features

  • Supported: Customer Experience Management
  • Supported: Net Promoter Score (NPS)
  • Supported: Customer Experience Analytics
  • Supported: Real Time Customer Insights
  • Supported: Customer Delight Measurement
  • Supported: Real-Time notifications and alerts
  • Supported: Omni-channel feedback collection
  • Supported: Targeted Marketing Campaign Lists
  • Supported: Root Cause Analysis
  • Supported: Questionnaire and Surveys

Cisco Webex Experience Management Screenshots

Screenshot of DashboardScreenshot of DashboardScreenshot of DashboardScreenshot of InsightsScreenshot of InsightsScreenshot of ComparisonScreenshot of NotificationScreenshot of Notification _ ReceivedScreenshot of Notification _ CreatedScreenshot of QuestionnaireScreenshot of Questionnaire - CreateScreenshot of ResponsesScreenshot of SettingsScreenshot of Token ManagementScreenshot of User Management

Cisco Webex Experience Management Downloadables

Cisco Webex Experience Management Integrations

Cisco Webex Experience Management Competitors

Cisco Webex Experience Management Customer Size Distribution

Small Businesses (1-50 employees)26%
Mid-Size Companies (51-500 employees)62%
Enterprises (more than 500 employees)12%

Cisco Webex Experience Management Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesMulti Language Support


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Reviews and Ratings




(1-10 of 10)
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Dr. ROOPESH RAO | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • data analytics
  • customer feedback
  • customer relationship management
  • trend analysis
  • integration with software
  • complex functions can be simplified
  • simplified reports can be generated
Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Effective Screen Sharing[.]
  • Can be accessed across multiple devices seamlessly[.]
  • Security[.]
  • Support system is reachable and resolves issues immediately[.]
  • No break out rooms[.]
  • Expensive relative to other similar products[.]
  • Video call is not effective as Zoom[.]
  • Ask to download client always[.]
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Visual Customer Journey
  • Workflow to build Survey Scripts
  • Ability to plug Surveys seamlessly into Mobile, Web
  • Integrated Reporting including Contact Center
  • Ability to see real time monitoring of a Survey Campaign
  • Campaign Orchestration Engine for Outbound
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • They allow us to create surveys based on our current need or projects.
  • Their dashboards are customizable from user to user.
  • They are very responsive to service tickets, but they could be quicker with fixes.
  • They have recently been purchased by Cisco and I feel they could explain the impact this has for their clients a bit more.