Cisco Webex Support Reviews

40 Ratings
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Score 8.5 out of 101

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Reviews (1-7 of 7)

Julio Cesar Lara Favela profile photo
Score 10 out of 10
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Cisco Webex has contributed significantly to improving communication in our company and with our customers. It is a stable and easy to use platform. Highly recommended!
  • Webex has helped us increase and streamline support to our customers.
  • It allows us to enable forums or collaborative spaces to explain to clients and coworkers solution to certain problems
Cisco Webex Support helps us to be more productive as a company.
Read Julio Cesar Lara Favela's full review
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September 27, 2019

Webex Support Review

Score 10 out of 10
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That is a great solution for many users in my company. We use it to support our users.
  • Quick responses.
  • Quick solutions.
  • Nice reps.
  • Nothing to improve.
Webex Support Center works great. They are fast and always give me good solutions. I am happy to use their product.
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Kurt Ferguson profile photo
Score 9 out of 10
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We use WebEx Support Center in the IT department to support users remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 500 employees. All employees have a Virtual Desktop, and about 100 of them also have a physical desktop or laptop. Most employees work in one of our offices, but we do have at least 50-60 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting VDI access problems from users' personal machines, as well.
  • Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
  • Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
  • Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.
  • Cost - It isn't cheap, relative to other offerings. There are certainly other competing products out there that are far less expensive than WebEx Support Center. You're getting best-of-breed, but you're paying for it.
  • Skill level for Technician - The interface, while robust, can be a touch daunting for a novice user. There are certainly competing products out there with slightly more simplified interfaces for less technically adept users. That is a non-issue for us, but certainly, something to consider for the less technically-inclined.
  • One login per license - Some competing products allow multiple user accounts per license with just one concurrent login, but WebEx Support Center keeps this strictly 1:1.
WebEx Support Center does what it is designed to do very well. If you need robust, efficient, and comprehensive remote support software, look no further. There are certainly other products that are simpler, and other products that are a bit "prettier" from a UI standpoint, but in terms of overall functionality, WebEx Support Center is hard to beat. If you're a company on a very tight budget, there are certainly cheaper options available, however.
Read Kurt Ferguson's full review
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Score 9 out of 10
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Verified User
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Webex Support Center is being utilized by my IT Dept to work with vendors and clients to work on support issues and collaborate remotely. It provides a secure way of interacting with issues like a failed server or connecting to resources at a remote clients site. It is fast and efficient and safe as we know who is on the other end and can record our chat sessions for notes.
  • Easy Remote Access - Easy to install and doesn't require much interaction. It also doesn't matter if the user has admin rights, you can still connect and see what's going on using the temporary executable.
  • Deep Access Options - You can view the user's screen, take control of their screen, send files, and retrieve files, chat and save the history. It's a great tool for troubleshooting and training users.
  • Great Network performance - Even when users don't have a fast internet connection, speed is still adequate and my team can help them quickly.
  • One login per license - Some competing products allow multiple user accounts per license with just one concurrent login, but WebEx Support Center keeps this strictly 1:1, which gets steep.
  • Cost - This is a result of the above license structure. WebEx is not cheap, relative to other offerings. However for speed, security, and accuracy. You're getting best-of-breed, but you're paying for it.
We use WebEx Support Center in the IT department to support users as well as work with vendors remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 200 employees. Most employees work in one of our offices, but we do have at least 5-10 users who are more frequently remote than they are in the office. It helps us remotely access machines we wouldn't otherwise have access to, due to lack of physical access. It's excellent for troubleshooting access problems from users' personal machines, as well.
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Shawn Oudavanh profile photo
Score 10 out of 10
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Our whole organization utilizes Webex for different needs that we have. Webex is great for meetings and sharing presentations when our organization is spread throughout the wold. It helps communicate new changes and training to our teams in other countries. My primary use of Webex is to assisting our clients with bugs or troubleshooting anything within our software. With the software I support it involves looking into our client's servers and system because there can be so many factors when it comes to other organization's environment.This allows me to interact with our client, see their desktop, and take control if I need to. Sometimes the issues that we face when troubleshooting is that the issue is complicated and complex. Webex allows you to record the session so if needed you can view it later. Also the recording service is a great way to save a training session and have it viewed later on. The integration with Microsoft Outlook is a great feature. It is easy to schedule a meeting and with a click of a button in Outlook i can add my Webex info into the meeting. When I need to do a quick meeting There is a "One-Click Meeting" button in Outlook that launches a webex meeting and emails me the information that I can forward to whomever.
  • Webex is great for virtual meetings even with international clients or team members.
  • If you need a meeting setup right away it is easy as a click of a button.
  • It is a great recording tool for any kind of session such as support, meetings, training, or even just a conference call.
  • During initial setups it can be a little confusing.
  • The look and feel is a little rigid. It feels like it is in need of a smoother UI update.
  • When a new user is introduced to webex and they are asked to share their desktop, it maybe a little difficult for the user to navigate to the correct buttons.
This tool is great for any sort of conferencing needed. If you need only audio conferencing this may not be the best option for you. Webex allows you to share files and desktop sessions. You can have multiple presenters if you need to share different presentations or ideas. It really does meet the need for any kind of conferencing.
Read Shawn Oudavanh's full review
Zak Gunnells profile photo
Score 7 out of 10
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Verified User
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  • The product is very clean looking.
  • ActiveX or Java Connectivity gives a nice choice.
  • Though the choice is nice, ActiveX and Java controls are sometimes repressed by paranoid IT people - connecting can be time consuming.
  • Multiple monitor support gives you a toggle and limits you to three monitors seen - problematic if the customer has more than three monitors, or if you need to see all monitors at once.
Clean-looking user interface and the choice of ActiveX or Java connectivity is nice. Multiple monitor support gives you a toggle and limits you to three monitors which is problematic if the customer has more.
Read Zak Gunnells's full review

Feature Scorecard Summary

Screen sharing (5)
9.4
File transfer (5)
9.5
Instant message (4)
9.3
Secure remote access with Smart Card authentication (4)
8.5
Access to sleeping/powered-off computers (4)
9.1
Over-the-Internet remote session (5)
9.4
Initiate remote control from mobile (4)
8.9
Remote management of servers & workstations (3)
9.7
Remote Active Directory® management (3)
9.5
Centralized management dashboard (4)
9.0
Session record (4)
9.3
Annotations (3)
9.4
Monitoring and Alerts (3)
9.4
Multi-platform remote control (4)
9.3

About Cisco Webex Support

Cisco Webex Support is designed to help decrease costs while increasing your support team's productivity. Address employee and customer questions, perform fast fixes, access remote computers, and upgrade software – all through the cloud.
Categories:  Remote Desktop

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Cisco Webex Support Technical Details

Operating Systems: Unspecified
Mobile Application:No