Cisco Webex Support Reviews & Ratings 2022

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Pricing

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Cisco Webex Support is designed to help decrease costs while increasing your support team's productivity. Address employee and customer questions, perform fast fixes, access remote computers, and upgrade software – all through the cloud.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting / Integration Services

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Alternatives Pricing

TeamViewer

$24.90

per month (billed annually)

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

GoToAssist

$69

per agent/per month

What is GoToAssist?

GoToAssist Remote Support from GoTo (formerly LogMeIn) is a remote administration software for IT tech support professionals, supporting remote access from any device (e.g. mobile), the ability to connect to and control unattended machines.

Features Scorecard

Remote Administration

6.6

66%

Screen sharing (9)
8.1
81%
File transfer (9)
8.3
83%
Instant message (7)
7.4
74%
Secure remote access with Smart Card authentication (5)
9.0
90%
Access to sleeping/powered-off computers (5)
6.0
60%
Over-the-Internet remote session (9)
7.8
78%
Initiate remote control from mobile (6)
4.6
46%
Remote management of servers & workstations (5)
1.7
17%
Remote Active Directory® management (5)
5.4
54%
Centralized management dashboard (7)
6.6
66%
Session record (7)
8.6
86%
Annotations (7)
6.9
69%
Monitoring and Alerts (5)
6.0
60%
Multi-platform remote control (7)
5.4
54%

Product Details

What is Cisco Webex Support?

Cisco Webex Support is designed to help decrease costs while increasing your support team's productivity. Address employee and customer questions, perform fast fixes, access remote computers, and upgrade software – all through the cloud.

Cisco Webex Support Competitors

Cisco Webex Support Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Cisco Webex Support is designed to help decrease costs while increasing your support team's productivity. Address employee and customer questions, perform fast fixes, access remote computers, and upgrade software – all through the cloud.

Adobe Connect, GoTo Meeting, and Zoom are common alternatives for Cisco Webex Support.

Reviewers rate Secure remote access with Smart Card authentication highest, with a score of 9.

The most common users of Cisco Webex Support are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Comparisons

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Remote Desktop Services

Score 8.1 out of 10

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TeamViewer

Score 8.3 out of 10

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Score 8.5 out of 10

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Cisco AnyConnect

Score 8.9 out of 10

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GoToAssist

Score 8.5 out of 10

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Citrix Virtual Apps

Score 8.5 out of 10

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Amazon WorkSpaces (VDI)

Score 8.3 out of 10

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AnyDesk

Score 8.4 out of 10

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Reviews and Ratings

(64)

Ratings

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February 01, 2014

A Great Tool For What You Need.

Shawn Oudavanh

Software Support Engineer

Infor (Computer Software, 10,001+ employees)

Score 10 out of 10

Vetted Review

Verified User

Review Source

Likelihood to Renew

10

Webex is well known by many other companies. It is easy to use and versatile. This familiarity builds a standard to conferencing and users are more comfortable using it. If you want to be safe with a choice of the many conferencing tools out there, Webex will be your best bet.

October 22, 2013

WebEx Remote Support - Great Design, lacks in functionality

ZG

Zak Gunnells

Systems Administrator

On Center Software (51-200 employees)

Score 7 out of 10

Vetted Review

Verified User

Review Source

Likelihood to Renew

9

The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.