Cisco Webex Support

Cisco Webex Support

About TrustRadius Scoring
Score 7.9 out of 100
Cisco Webex Support

Overview

Recent Reviews

Why NOT to use Cisco Webex

2 out of 10
March 22, 2021
Cisco Webex Meetings is used by our training division. I am the team lead. We have over 500 clients only in India. It used to address our …
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WebEx review

8 out of 10
April 23, 2018
Our IT department uses it for remote support of users to diagnose issues, install apps or updates.
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Popular Features

View all 14 features
  • File transfer (9)
    8.3
    83%
  • Screen sharing (9)
    8.1
    81%
  • Over-the-Internet remote session (9)
    7.8
    78%
  • Instant message (7)
    7.4
    74%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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N/A
Unavailable

What is Cisco Webex Support?

Cisco Webex Support is designed to help decrease costs while increasing your support team's productivity. Address employee and customer questions, perform fast fixes, access remote computers, and upgrade software – all through the cloud.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

3 people want pricing too

Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is GoToAssist?

GoToAssist Remote Support from GoTo (formerly LogMeIn) is a remote administration software for IT tech support professionals, supporting remote access from any device (e.g. mobile), the ability to connect to and control unattended machines.

Features Scorecard

Remote Administration

6.6
66%

Product Details

What is Cisco Webex Support?

Cisco Webex Support is designed to help decrease costs while increasing your support team's productivity. Address employee and customer questions, perform fast fixes, access remote computers, and upgrade software – all through the cloud.

Cisco Webex Support Competitors

Cisco Webex Support Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Cisco Webex Support is designed to help decrease costs while increasing your support team's productivity. Address employee and customer questions, perform fast fixes, access remote computers, and upgrade software – all through the cloud.

Adobe Connect, GoTo Meeting, and Zoom are common alternatives for Cisco Webex Support.

Reviewers rate Secure remote access with Smart Card authentication highest, with a score of 9.

The most common users of Cisco Webex Support are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Comparisons

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Reviews and Ratings

 (64)

Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Shawn Oudavanh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Webex is well known by many other companies. It is easy to use and versatile. This familiarity builds a standard to conferencing and users are more comfortable using it. If you want to be safe with a choice of the many conferencing tools out there, Webex will be your best bet.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.