1. Home
  2. Remote Desktop Software
  3. Cisco Webex Support Reviews

Cisco Webex Support Reviews

47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Do you work for this company? Learn how we help vendors

Show Filters

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-3 of 3)

Companies can't remove reviews or game the system. Here's why.
February 01, 2014

A Great Tool For What You Need.

Shawn Oudavanh | TrustRadius Reviewer
Shawn Oudavanh
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Webex is well known by many other companies. It is easy to use and versatile. This familiarity builds a standard to conferencing and users are more comfortable using it. If you want to be safe with a choice of the many conferencing tools out there, Webex will be your best bet.
Read Shawn Oudavanh's full review
October 22, 2013

WebEx Remote Support - Great Design, lacks in functionality

Zak Gunnells | TrustRadius Reviewer
Zak Gunnells
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
The Enterprise package we purchased (Event Center, Remote Support, Meeting Center, and Training Center) for 100 users is the same annual price as GoToMeeting for 25 users. We will renew as it is a package deal. If it were just WebEx Remote Support, we would not renew at all.
Read Zak Gunnells's full review

Cisco Webex Support Scorecard Summary

Likelihood to Recommend (47)
7.3
Likelihood to Renew (3)
9.1
Usability (1)
7.0
Support Rating (4)
5.3

Feature Scorecard Summary

Remote Administration
6.8
Screen sharing (6)
5.7
File transfer (6)
6.4
Instant message (5)
7.3
Secure remote access with Smart Card authentication (4)
8.9
Access to sleeping/powered-off computers (4)
9.3
Over-the-Internet remote session (6)
5.7
Initiate remote control from mobile (4)
8.9
Remote management of servers & workstations (4)
4.3
Remote Active Directory® management (4)
4.3
Centralized management dashboard (5)
4.7
Session record (5)
9.1
Annotations (4)
6.6
Monitoring and Alerts (4)
4.2
Multi-platform remote control (4)
9.3

What is Cisco Webex Support?

Cisco Webex Support is designed to help decrease costs while increasing your support team's productivity. Address employee and customer questions, perform fast fixes, access remote computers, and upgrade software – all through the cloud.
Categories:  Remote Desktop

Cisco Webex Support Competitors

Cisco Webex Support Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Cisco Webex Support?

Cisco Webex Support is designed to help decrease costs while increasing your support team's productivity. Address employee and customer questions, perform fast fixes, access remote computers, and upgrade software – all through the cloud.

What is Cisco Webex Support's best feature?

Reviewers rate Access to sleeping/powered-off computers and Multi-platform remote control highest, with a score of 9.3.

Who uses Cisco Webex Support?

The most common users of Cisco Webex Support are from Mid-size Companies and the Financial Services industry.