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Cisco Webex Support

Cisco Webex Support

Overview

What is Cisco Webex Support?

Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.

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Recent Reviews

Why NOT to use Cisco Webex

2 out of 10
March 22, 2021
Cisco Webex Meetings is used by our training division. I am the team lead. We have over 500 clients only in India. It used to address our …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • File transfer (9)
    8.9
    89%
  • Screen sharing (9)
    8.9
    89%
  • Over-the-Internet remote session (9)
    8.9
    89%
  • Instant message (7)
    7.1
    71%
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Pricing

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N/A
Unavailable

What is Cisco Webex Support?

Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

8 people also want pricing

Alternatives Pricing

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

What is LogMeIn Central by GoTo?

Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT…

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

6.8
Avg 8.2
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Product Details

What is Cisco Webex Support?

Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.

Cisco Webex Support Competitors

Cisco Webex Support Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.

Adobe Connect, GoTo Meeting, and Zoom are common alternatives for Cisco Webex Support.

Reviewers rate Secure remote access with Smart Card authentication highest, with a score of 9.

The most common users of Cisco Webex Support are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(65)

Attribute Ratings

Reviews

(1-10 of 10)
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Score 6 out of 10
Vetted Review
Verified User
  • Initially the ROI was very good. We tried to leave and use another platform (cost issues) and didn't have as much success so we came back to Cisco Webex Support.
  • It allowed us to provide support to employees and clients as we needed to be able to provide it.
Score 2 out of 10
Vetted Review
Verified User
  • Since we are an education company, we have lost new students enrollment as the Webex support delayed.
  • It has been over a week and the issue is yet to be resolved.
  • Also, after the payment is done for Cisco Webex, you will not be able to use the service for the time when they delay the resolution.
  • In other words, your investment is blocked.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • WebEx Support Center works pretty excellently for us as we are a small shop. We are experienced and have pretty good skill sets. WebEx Support Center is an excellent product for our use cases with our users and client to troubleshoot issues.
  • WebEx Support Center is more expensive than our previous product MXIE or Logmein. It has a more user-friendly UI, and overall performance is better and reliable.
Kurt Ferguson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • WebEx Support Center works fabulously for us. We're all a very tech-savvy, experienced team, and WebEx Support Center is an excellent product for that skillset. We can get in and out of a machine quickly to diagnose an issue, with very little effort on the part of the user we are assisting.
  • WebEx Support Center is certainly more expensive than the previous product we had for this, GoToAssist. It is a bit less user-friendly of a UI, but overall performance is better.
  • We use WebEx as our primary collaboration/meeting software across our entire enterprise, as it integrates well with our Cisco DX, MX, and SX video teleconferencing units. Our users are used to WebEx, so using it for support purposes was only logical. The tight integration across a wide variety of products is great form a licensing cost standpoint and UX standpoint.
Shawn Oudavanh | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Webex helps us give a better understanding of how our client's system is setup. This allows us to support our customers efficiently.
  • Webex lets us build rapport with our clients and are customers know we are a Webex away from the support they need.
  • With different schedules and meetings everyday our group sometimes cannot attend import release changes. With Webex it is available on demand.
Zak Gunnells | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • The Enterprise package was actually cheaper than GoToAssist and GoToMeeting combined, and provided more users to have access to the tools.
  • WebEx Meeting is superior to GoToMeeting in functionality, performance, and user interface. GoToAssist is superior to WebEx Remote Support in functionality.
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