Cisco Webex Support Reviews

47 Ratings
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Score 7.3 out of 100

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March 22, 2021
Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
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Usability

7
Honestly, there are people available. But none of them will help you with your issues. They just keep assigning new service engineers who are often clueless.
Read this authenticated review

Feature Scorecard Summary

Screen sharing (6)
5.7
File transfer (6)
6.4
Instant message (5)
7.3
Secure remote access with Smart Card authentication (4)
8.9
Access to sleeping/powered-off computers (4)
9.3
Over-the-Internet remote session (6)
5.7
Initiate remote control from mobile (4)
8.9
Remote management of servers & workstations (4)
4.3
Remote Active Directory® management (4)
4.3
Centralized management dashboard (5)
4.7
Session record (5)
9.1
Annotations (4)
6.6
Monitoring and Alerts (4)
4.2
Multi-platform remote control (4)
9.3

What is Cisco Webex Support?

Cisco Webex Support is designed to help decrease costs while increasing your support team's productivity. Address employee and customer questions, perform fast fixes, access remote computers, and upgrade software – all through the cloud.
Categories:  Remote Desktop

Cisco Webex Support Competitors

Cisco Webex Support Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Cisco Webex Support?

Cisco Webex Support is designed to help decrease costs while increasing your support team's productivity. Address employee and customer questions, perform fast fixes, access remote computers, and upgrade software – all through the cloud.

What is Cisco Webex Support's best feature?

Reviewers rate Access to sleeping/powered-off computers and Multi-platform remote control highest, with a score of 9.3.

Who uses Cisco Webex Support?

The most common users of Cisco Webex Support are from Mid-size Companies and the Financial Services industry.