Pros and Cons of Cisco Webex Support 2025

Q: What are Cisco Webex Support's top competitors?

Adobe Connect , GoTo Meeting , and Zoom Workplace are common alternatives for Cisco Webex Support.

Overview

What is Cisco Webex Support?

Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.

Webex support review

Rating: 10 out of 10

April 18, 2022

IncentivizedVetted ReviewVerified User

We use Webex meetings for the b2b collaboration and Webex events for IR, Investment market -Morning briefing calls. During the Pandemic, it made closer communications to the c...

Lokanadha Reddy A

Manager - Information Technology

AVP

Credit Suisse

6 years of experience

Cisco WebEx Support Lost My Support

Rating: 6 out of 10

July 1, 2021

Vetted ReviewVerified User

We stopped using Cisco WebEx at the beginning of this year and one of the reasons why is because of the drop in quality of service by Cisco WebEx Support. We were using it acr...

Verified user

Manager

15 years of experience

Cisco Webex Support is dependable and quick to find a resolution

Rating: 9 out of 10

June 24, 2021

IncentivizedVetted ReviewVerified User

We use Cisco Webex Support anytime we have an issue with Webex and we use it for our group of users in our school. It allows us to minimize downtime and address any issues tha...

Verified user

Director

18 years of experience

Cisco Webex -- The Best Collab Platform!

Rating: 10 out of 10

October 28, 2019

IncentivizedVetted ReviewVerified User

Cisco Webex has contributed significantly to improving communication in our company and with our customers. It is a stable and easy to use platform. Highly recommended!

Julio Cesar Lara Favela

Director - Information Technology

Director ejecutivo zona Noroeste-Centro

MONARCH MEXICO

2 years of experience

WebEx Support Center - Remote Support Done Right!

Rating: 9 out of 10

May 8, 2018

IncentivizedVetted ReviewVerified User

We use WebEx Support Center in the IT department to support users remotely. This applies to physical desktops, laptops, and Virtual Desktops. We have around 500 employees. All...

Kurt Ferguson

Team Lead - Information Technology

Lead Desktop Analyst

Fidelity & Guaranty Life

2 years of experience

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Cisco Webex Support

N/A

Unavailable

What is Cisco Webex Support?

Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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Alternatives Pricing

LogMeIn Resolve

$29

per month

What is LogMeIn Resolve?

LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management.

TeamViewer

$299

per year

What is TeamViewer?

TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

6.8

Avg 8.0

8.9
Screen sharing
(9) Ratings
Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.
8.9
File transfer
(9) Ratings
Securely exchange files with remote computer without having to use email or FTP.
7.1
Instant message
(7) Ratings
Ability for administrator to communicate via instant message with remote user.
9
Secure remote access with Smart Card authentication
(5) Ratings
Establish secure remote connection via Smart Card authentication and Smart Card logon.
6
Access to sleeping/powered-off computers
(5) Ratings
Remote access and troubleshooting of out-of-band computers.
8.9
Over-the-Internet remote session
(9) Ratings
Establish secure remote connection with computers outside the network firewall.
1.3
Initiate remote control from mobile
(6) Ratings
Mobile application for remote controlling computers from mobile device (iOS, Android)
2
Remote management of servers & workstations
(5) Ratings
Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.
7.9
Remote Active Directory® management
(5) Ratings
Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.
8.8
Centralized management dashboard
(7) Ratings
Dashboard to facilitate management of users, permissions, licenses etc.
8.6
Session record
(7) Ratings
Ability to record session for training purposes.
7
Annotations
(7) Ratings
Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.
8.9
Monitoring and Alerts
(5) Ratings
Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.
1.5
Multi-platform remote control
(7) Ratings
Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

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Product Details

About
Competitors
Tech Details
FAQs

What is Cisco Webex Support?

Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.

Cisco Webex Support Competitors

Cisco Webex Support Technical Details

Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

Cisco Webex Support was a remote access and support tool that has been discontinued and is no longer available.

Adobe Connect, GoTo Meeting, and Zoom Workplace are common alternatives for Cisco Webex Support.

Reviewers rate Secure remote access with Smart Card authentication highest, with a score of 9.

The most common users of Cisco Webex Support are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews From Top Reviewers

View all reviews

(1-5 of 10)

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Webex support review

Rating: 10 out of 10

Incentivized

April 18, 2022

Lokanadha Reddy A

AVP

Credit Suisse (Banking, 10,001+ employees)

Vetted Review

Verified User

6 years of experience

View profile

Pros

Our CSM is around for any help
Cisco Webex TAC support is very good
We have some issues post-Webex site upgrade for joining the Webex meetings and the TAC team helped Quickly

Cons

Reduce the meeting joining time

Cisco Webex -- The Best Collab Platform!

Rating: 10 out of 10

Incentivized

October 28, 2019

Julio Cesar Lara Favela

Director ejecutivo zona Noroeste-Centro

MONARCH MEXICO (Information Technology and Services, 51-200 employees)

Vetted Review

Verified User

2 years of experience

View profile

Pros

Webex has helped us increase and streamline support to our customers.
It allows us to enable forums or collaborative spaces to explain to clients and coworkers solution to certain problems

WebEx Support Center - Remote Support Done Right!

Rating: 9 out of 10

Incentivized

May 08, 2018

Kurt Ferguson

Lead Desktop Analyst

Fidelity & Guaranty Life (Insurance, 201-500 employees)

Vetted Review

Verified User

2 years of experience

View profile

Pros

Simple Remote Access - WebEx Support Center works with either a permanent install or temporary executable, so you don't have to worry about users being particularly comfortable or knowledgeable about software installation. It also doesn't matter if the user is on an account without admin rights, you can still connect and see what's going on using the temporary executable.
Robust Access Options - You can take see the user's screen, take control of their screen, send files, and retrieve files. It's a great tool for troubleshooting issues that users might be experiencing and doesn't depend on them being able to find the files that you need to properly troubleshoot their issues.
Great performance - Even when users don't have a particularly great internet connection, you can still typically get good results and help them quickly. You're not going to do it over dial-up (if that even still exists for anyone), but it works acceptably well even over very modest DSL or satellite internet connections.

Cons

Cost - It isn't cheap, relative to other offerings. There are certainly other competing products out there that are far less expensive than WebEx Support Center. You're getting best-of-breed, but you're paying for it.
Skill level for Technician - The interface, while robust, can be a touch daunting for a novice user. There are certainly competing products out there with slightly more simplified interfaces for less technically adept users. That is a non-issue for us, but certainly, something to consider for the less technically-inclined.
One login per license - Some competing products allow multiple user accounts per license with just one concurrent login, but WebEx Support Center keeps this strictly 1:1.

Cisco WebEx Support Lost My Support

Rating: 6 out of 10

July 01, 2021

Verified User

Manager in Professional Services

Computer Software Company, 201-500 employees

Vetted Review

Verified User

15 years of experience

Pros

Provide ability to gain control of the computer for an end user that is connected to the same meeting.
Easy to start a session on the fly.

Cons

Review the assignments of their own support teams that have to work with users like myself to resolve issues that my co-workers are having.
Assign support representative by regions. It doesn't make sense to have a support representative that lives on the other side of the world, making collaboration difficult.

Cisco Webex Support is dependable and quick to find a resolution

Rating: 9 out of 10

Incentivized

June 24, 2021

Verified User

Director in Information Technology

Higher Education Company, 10,001+ employees

Vetted Review

Verified User

18 years of experience

Pros

They follow up often
Their ability to get logs on the backend

Cons

[In my experience], when there are issues, they sometimes ask for us to run tracelogs on the impacted participant's computer. Sometimes those participants use machines that are not managed by us and they are unwilling to get those logs. Ideally, [I feel] Webex can gather all the information from their side versus the participant side.
While I do appreciate the constant follow up, sometimes it is overwhelming. I know they are trying to clear their queues, but it seems like they email once a day if they have not heard back from you [in my experience].
Their support hours should coincide with my local hours of operation. Most of the support people I have worked with are located internationally and their hours of response are the opposite of my working hours.

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Cisco Webex Support

LogMeIn Resolve

TeamViewer

LogMeIn Resolve

TeamViewer

LogMeIn Rescue

Splashtop

BeyondTrust Remote Support

Getscreen.me

Microsoft Intune

Parallels RAS

Omnissa Horizon

AnyDesk

Cons

Cons

Cons

Cons