Cisco Webex Support Reviews

47 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-3 of 3)

Companies can't remove reviews or game the system. Here's why.
March 22, 2021
Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source

Support Rating

1
The support team is highly incompetent. The only thing that they are able to do flawlessly is register an issue and open the case. But this case related to the issue is never resolved. They will forward the case or assign a new service engineer. But the case will never be resolved. At least not soon. They take weeks to resolve issues.
Read this authenticated review
September 27, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Support Rating

9
Support is great and very helpful and friendly.
Read this authenticated review

Feature Scorecard Summary

Screen sharing (6)
5.7
File transfer (6)
6.4
Instant message (5)
7.3
Secure remote access with Smart Card authentication (4)
8.9
Access to sleeping/powered-off computers (4)
9.3
Over-the-Internet remote session (6)
5.7
Initiate remote control from mobile (4)
8.9
Remote management of servers & workstations (4)
4.3
Remote Active Directory® management (4)
4.3
Centralized management dashboard (5)
4.7
Session record (5)
9.1
Annotations (4)
6.6
Monitoring and Alerts (4)
4.2
Multi-platform remote control (4)
9.3

What is Cisco Webex Support?

Cisco Webex Support is designed to help decrease costs while increasing your support team's productivity. Address employee and customer questions, perform fast fixes, access remote computers, and upgrade software – all through the cloud.
Categories:  Remote Desktop

Cisco Webex Support Competitors

Cisco Webex Support Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Cisco Webex Support?

Cisco Webex Support is designed to help decrease costs while increasing your support team's productivity. Address employee and customer questions, perform fast fixes, access remote computers, and upgrade software – all through the cloud.

What is Cisco Webex Support's best feature?

Reviewers rate Access to sleeping/powered-off computers and Multi-platform remote control highest, with a score of 9.3.

Who uses Cisco Webex Support?

The most common users of Cisco Webex Support are from Mid-size Companies and the Financial Services industry.