#1 most frequent
United States of America
32.4%44,775 installations of 138,295
What is Webex App?
The Webex App brings together Webex Calling, Meetings, and Messaging into a single application, fostering collaboration and unlocking more productive ways to work.
Categories & Use Cases
Videos
Top Performing Features
Chat
Instant messaging tool allows users to communicate with select other users in real-time threads.
Category average: 9
Integrates with Outlook
Integrates with Microsoft Outlook to tie in email threads.
Category average: 8.8
Mobile Access
Mobile access is the ability to access the software from a smartphone or tablet.
Category average: 8.5
Areas for Improvement
Gantt Charts
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
Category average: 7.5
Integrates with Google Drive
Integrates with Google's cloud storage platform, Google Drive.
Category average: 7.1
Integrates with Gmail and Google Hangouts
Integrates with Gmail and Google Hangouts.
Category average: 6.1
Who Buys & Uses Webex App
#1 most frequent
Professional, Scientific, and Technical Services
15.6%21,372 installations of 137,243
“It's our main chat application and video call application.”
#2 most frequent
Manufacturing
6.1%8,397 installations of 137,243
#3 most frequent
Information
6.1%8,376 installations of 137,243
“In our organization, we use Webex App on a daily basis to meet or message my Cisco counterparts”
#2 most frequent
United Kingdom of Great Britain and Northern Ireland
6.6%9,163 installations of 138,295
#3 most frequent
Australia
3.8%5,195 installations of 138,295
Pros
- Effective video conferencing with clear virtual meeting rooms
- Robust screen sharing with annotation tools
- Persistent and quick file sharing within team messaging
Cons
- Cluttered or unintuitive user interface (UI/UX)
- Limited or difficult integrations, especially with Microsoft tools
- Performance issues including lagging, slow loading, and stoppages
Webex App is Great
Use Cases and Deployment Scope
In our organization we use the Webex App for IM, Phone calls and meetings. We heavily use it to collaborate with internal staff as well as partners and vendors. We like that Webex App has many collaboration tools in one place (phone, IM, meeting). We no longer have to guess if an employee is available or not. We appreciate that Webex app is available on mobile devices thus making our workforce reachable at any time.
Pros
- Meetings
- Collaboration with internal and external staff
- Spaces makes it easier for large teams to collaborate and if needed receive specific info and alerts
Cons
- The integration with other Collab tools such as MS office products and share point could be better
- it seems like it should be easier to integrate a "bot" in a space via control hub. the process in control hub is cumbersome.
Return on Investment
- Webex app has allowed us to get rid of duplicate tools and save cost
Alternatives Considered
Microsoft Teams
Other Software Used
Microsoft Teams
Get Webex (Teams)
Use Cases and Deployment Scope
We routinely utilize Webex (Teams) for both group, department and company wide collaboration. Also a great tool for customer interaction. The ability to share screen and files are a great enabler in everyday interactions. The ease of inviting non-organization participants are a huge bonus.
Pros
- interaction
- screen share
- voice and video
Cons
- virtual background cpu demands
Return on Investment
- facilitate quick interactions with both internal and external parties
- see who are available
Alternatives Considered
Microsoft Teams
Other Software Used
Microsoft Teams, Microsoft Office 2016 (discontinued)
Usability
Webex Teams: Why everyone needs it!
Use Cases and Deployment Scope
It started as a single branch that has now been added to more and more, helps integrate them all together, adds more functionality with the collaboration tools, messaging, screen sharing, etc, yet also saving on total cost for the whole company. The fact that most of the exact same functions that work in the mobile app mirror the desktop phone and desktop application.
Pros
- Collaboration
- Messaging
- Cost savings
Cons
- Advertisement
- Provide Webex Teams 2.0 to 1.0 users.
- Provide training for end users as the app updates and adds features.
Return on Investment
- Massive ROI compared to legacy PBX.
- Added functionality but still lowered cost.
- Pushback from business who are not used to collaboration tools.
Alternatives Considered
Zoom, GoToMeeting, Intermedia AnyMeeting Pro and Microsoft Teams
Other Software Used
Splashtop, Microsoft 365
Best communication Collaboration App.
Use Cases and Deployment Scope
I use the Webex app to receive and make calls to out-of-town customers and colleagues. attending meetings and scheduling my own meetings. retrieve recordings, meeting summaries, and transcriptions. collaboration with customers and team members in spaces. retrieving voicemails. Attend meetings that are scheduled in Microsoft Teams. Adjusting my status based on the work needs where focus is required. setting spaces with multiple vendors to enable collective communication and provide documentation. retrieve links and older documents from previous spaces. Another great advantage recently implemented is the use of space for TAC cases.
Pros
- Spaces organization and grouping.
- Ease of creating spaces for customer and troubleshooting.
- One platform for calling, meeting and messaging.
- Track of meetings, recording and summerys.
Cons
- Sharing the recording of the meeting and summaries with outsiders.
- See the status of Cisco people to determine if they are available or not.
Return on Investment
- Positive- no need for hard devise that need maintenance.
- Update managed by cisco.
- Accessible from any where on a mobile devise.
- Amazing communication application.
Alternatives Considered
Microsoft Teams
Other Software Used
Webex Calling, Webex Contact Center, Webex Connect
[...] Webex App Review
Use Cases and Deployment Scope
We use Webex App for all collaboration including SharePoint files. Having one spot for any type of collaboration is key for us. We do share a large amount of files with each other so the sync to SharePoint and also searching in a space is key.
Pros
- Sharing files
- One place for collaboration
- Presence of team
- Quick spin up of call or meeting.
Cons
- Presence integration for 3 party contact centers
Return on Investment
- Quick collaboration
- Instant meetings with AI feedback
- Cross department collaboration
Alternatives Considered
Microsoft Teams
