Overview
What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
Couldn't be happier!
One of the better media monitoring products in the marketplace
Cision Communications Cloud Keeps Skies Sunny
The best media database software there is, but room for improvement in other offerings
Easy to use, and has what we need!
PR Simplicity with Great Reach!
[In my opinion,] Cision is becoming too expensive compared to competitors.
Cision Communications Cloud is great, but needs better podcast information.
Cision Communications Cloud: Perfect for Start-up Visibility
Cision Communications Cloud makes it easy to connect with journalists nationwide!
Media Release Made Easy!
More effective, centralized and streamlined communications.
Cision Communications Cloud: An Easy-To-Use and Helpful Solution for PR Measurement
Cision Communications Cloud is the Right Choice
Cision Communications Cloud Review
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is Cision Communications Cloud?
CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
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- Competitors
- Tech Details
- FAQs
What is Cision Communications Cloud?
Cision Communications Cloud® empowers communicators with tools that help them reach the right audiences, deliver impactful results across traditional, digital and social media, and track a brand in one integrated solution. Automated analysis helps users report and translate campaigns into insights.
Cision Communications Cloud Features
- Supported: Media Monitoring and Analytics
- Supported: Media Relationship Management
- Supported: Social Listening
Cision Communications Cloud Screenshots
Cision Communications Cloud Videos
Cision Communications Cloud Competitors
Cision Communications Cloud Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
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Reviews and Ratings
(468)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have praised its ability to streamline communication within teams, making it easier for members to collaborate and share information. Reviewers have also noted its effectiveness in project management, with the product providing a centralized platform for planning, tracking progress, and assigning tasks. Additionally, users have found value in its functionality for customer relationship management, allowing them to keep track of interactions and effectively manage their customer base. Overall, the product has proven to be a valuable tool for enhancing productivity and improving efficiency across various industries and professional environments.
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Easy-to-use and Intuitive User Interface: Users have found the user interface of Cision PR Software to be easy-to-use, intuitive, and not overwhelming. They appreciate the well-designed and user-friendly interface of Cision Communications Cloud.
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Exceptional Reporting Capabilities: Users highly praise the exceptional reporting capabilities of Cision Communications Cloud. They find the platform's reporting features to be interactive, detailed, and customizable. Many users value how these reports help them quantify the impact of media on their business and gain insights into trends. Additionally, users appreciate the media tracking capability of Cision as it aids in measuring PR results.
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Effective Search Functionality: Users find the search function in Cision to be helpful and excellent for quickly obtaining high-level information or metrics about a publication. The detailed database of contacts in Cision is also highly valued by users who find it useful for identifying reporters and influencers. Moreover, they highlight that the new edition of the media building interface is easy to use.
User Interface: Many users have found the user interface to be confusing, clunky, and not intuitive, making tasks difficult and cumbersome to navigate. These issues have been mentioned by multiple reviewers.
Search Tools: Some users have experienced issues with the search tools, which sometimes fail to pick up all the coverage or include irrelevant content, requiring additional clean-up work. This has been a common frustration among users.
Customer Service: Users have expressed frustration with the customer service/account team, stating that it takes repeated requests to get an answer from them. Multiple users have mentioned difficulties in getting timely responses from customer service representatives.
Users recommend entering into a trial or limited agreement first to test the software's suitability for the company. They suggest leveraging the support team for training and assistance with any questions. Users highly recommend Cision for its usefulness in public relations and media relations, as it is considered the most comprehensive media list monitoring software available, providing accurate and up-to-date contact information. Overall, Cision is recommended for organizations that require up-to-date media contact information and extensive news coverage, and it can benefit organizations in various capacities. Users advise contacting a representative to receive a thorough explanation of the features and functionalities of Cision. They find Cision very useful for PR purposes and suggest setting aside time to onboard oneself with all the features and functionalities of the platform. Users also suggest comparing Cision against other similar platforms and considering the level of support needed. In summary, users believe Cision is the industry standard and a reliable software option.
Attribute Ratings
- 7Likelihood to Renew17 ratings
- 9.1Availability2 ratings
- 9.1Performance2 ratings
- 7Usability53 ratings
- 9Support Rating192 ratings
- 8Online Training3 ratings
- 10Implementation Rating3 ratings
- 7.3Product Scalability1 rating
- 9.1Vendor pre-sale1 rating
- 9.1Vendor post-sale1 rating
- 7.2Cision Communications Cloud User Experience10 ratings
Reviews
(1-3 of 3)Customized lists, great for niche publicity
- Customize searches by media type, location, and most importantly subject
- Able to use key search words to help narrow down results
- Provides key contact information we couldn't find otherwise.
- Keeping more on top of updates. Listings or contact information is sometimes out of date. We have been starting to send in more notices about these.
- We would like to see a separate media category for podcasts. The number of podcasts has increased dramatically over the last few years; many of them overlap with internet and radio, we would like to see them broken out in a separate category.
- Able to create customized media lists.
- Able to better target appropriate contacts.
- Able to find and organize media and contact information that would take a lot more time on our own.
- Finding contacts for particular media.
- Finding contacts for particular subjects.
- Finding contacts in particular locations.
- Being able to cross-search using multiple parameters at once.
- Using keywords to hone down searches.
- Being able to find social media information.
- Refine searches even more. We are looking forward to additional media categories like a separate one for podcasts.
- Online training
- Utilizing the various categories to search and cross-search
- The keyword function
- The user-friendly layout and look
- Sometimes difficult to hone down search info
- Would like a little more info on a page when initial search list comes up so that I don't have to always click on the contact to open a separate page.
- Cision Communications Cloud has an extensive media outlet database so it allows public relations and communications professionals to find the right media outlets and contacts for any media market in the United States and for just about any specialty or trade news media.
- Cision Communications Cloud is very user-friendly. It's easy to navigate and find what you need, plus offers a lot of options for how to organize your contacts and media lists.
- The customer support team at Cision is always very helpful and gets back to you quickly when you need assistance. Cision also offers online/teleconference training classes plus a great help section within the portal that contains articles and "how to" videos.
- Cision could do a better job of keeping all media contacts in its database up to date. It is difficult because in today's media landscape, turnover is high BUT having the right names and contact information is critical for the public relations and communications professionals who use the software.
- Cision could start offering lower cost package options for smaller companies or agencies. Right now, the cost of subscriptions is at a level that smaller organizations likely can't afford it but don't necessary need all the features that larger, enterprise companies will utilize and are willing and able to pay for.
- It saves time by allowing us to quickly and easily search for the right media contacts and outlets to share news and information with, and it also saves times by allowing me to send those emails in mass through the system, rather than typing one out in an individual email for each person or outlet.
- It allows us to be knowledgeable and savvy about the ever-changing media landscape
- Online training
Not Flawless But the Best PR Database I've Used
- Helps a PR professional identify the right media contacts quickly.
- Enables easy bulk emailing to news media and bloggers.
- Makes it easy and efficient to find out about editorial calendar opportunities for any number of media outlets.
- Cision could do a better job of keeping its data fresher. Too often, I report editorial staff changes that Cision's research department should have already discovered.
- The tool for building emails is buggy and the work-arounds add more time to my work.
- Efficiency in identifying the right journalists and bloggers so I can build high quality media lists.
- Efficiency in distribution of news releases and other communications to hundreds of journalists and bloggers.
- I use Cision daily to identify appropriate journalists and bloggers and also get their contact information. Additionally, I search the database for editorial calendar opportunities. And I send emails and news releases to these contacts -- sometimes hundreds of them -- via Cision's bulk email tool.
- Vendor implemented
- Online training
- Self-taught
- No.