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Cision Communications Cloud

Cision Communications Cloud


What is Cision Communications Cloud?

CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.

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Recent Reviews

TrustRadius Insights

Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have …
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Couldn't be happier!

10 out of 10
June 15, 2023
We use Cision for daily media coverage along with news release distribution on a situational basis. The platform allows us to skim through …
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What is Cision Communications Cloud?

CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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PRUnderground is a media distribution tool for public relations, from the company of the same name headquartered in New York.

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Product Details

What is Cision Communications Cloud?

Cision Communications Cloud® empowers communicators with tools that help them reach the right audiences, deliver impactful results across traditional, digital and social media, and track a brand in one integrated solution. Automated analysis helps users report and translate campaigns into insights.

Cision Communications Cloud Features

  • Supported: Media Monitoring and Analytics
  • Supported: Media Relationship Management
  • Supported: Social Listening

Cision Communications Cloud Screenshots

Screenshot of Media Monitoring and Analytics are just part of the complete Comms Cloud. It combines deep data dive with a database of journalists and influencers, and a media relationship management tool.Screenshot of Track brand mentions in real time across the millions of online stories on the internet. Monitor millions of stories and breaking news happening daily across the web. Professional services consultants teams are in place to ensure best practices while setting up a monitoring account.Screenshot of Cision’s media and influencer relationship management tools include audience insights, combined with a pitchable database that enables brands to uncover the best media contacts and social influencers to reach their target audience.Screenshot of Identify the social conversations and influencers that are impacting a brand. Twitter, Facebook, Instagram, LinkedIn and YouTube monitoring capabilities track brand mentions across all major social channels. Analyze results for social mentions or campaigns on the fly with its reporting features.

Cision Communications Cloud Videos

Media Relationship Management
Cision Social Listening

Cision Communications Cloud Competitors

Cision Communications Cloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

CIsion Communications Cloud is used for identifying key media and influencers, connecting with audiences, monitoring traditional and social media, and analyzing outcomes.

Agility PR Solutions, Meltwater, and Muck Rack are common alternatives for Cision Communications Cloud.

Reviewers rate Implementation Rating highest, with a score of 10.

The most common users of Cision Communications Cloud are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found this product to be incredibly versatile, with a range of use cases that cater to their specific needs. Customers have praised its ability to streamline communication within teams, making it easier for members to collaborate and share information. Reviewers have also noted its effectiveness in project management, with the product providing a centralized platform for planning, tracking progress, and assigning tasks. Additionally, users have found value in its functionality for customer relationship management, allowing them to keep track of interactions and effectively manage their customer base. Overall, the product has proven to be a valuable tool for enhancing productivity and improving efficiency across various industries and professional environments.

  • Easy-to-use and Intuitive User Interface: Users have found the user interface of Cision PR Software to be easy-to-use, intuitive, and not overwhelming. They appreciate the well-designed and user-friendly interface of Cision Communications Cloud.

  • Exceptional Reporting Capabilities: Users highly praise the exceptional reporting capabilities of Cision Communications Cloud. They find the platform's reporting features to be interactive, detailed, and customizable. Many users value how these reports help them quantify the impact of media on their business and gain insights into trends. Additionally, users appreciate the media tracking capability of Cision as it aids in measuring PR results.

  • Effective Search Functionality: Users find the search function in Cision to be helpful and excellent for quickly obtaining high-level information or metrics about a publication. The detailed database of contacts in Cision is also highly valued by users who find it useful for identifying reporters and influencers. Moreover, they highlight that the new edition of the media building interface is easy to use.

User Interface: Many users have found the user interface to be confusing, clunky, and not intuitive, making tasks difficult and cumbersome to navigate. These issues have been mentioned by multiple reviewers.

Search Tools: Some users have experienced issues with the search tools, which sometimes fail to pick up all the coverage or include irrelevant content, requiring additional clean-up work. This has been a common frustration among users.

Customer Service: Users have expressed frustration with the customer service/account team, stating that it takes repeated requests to get an answer from them. Multiple users have mentioned difficulties in getting timely responses from customer service representatives.

Users recommend entering into a trial or limited agreement first to test the software's suitability for the company. They suggest leveraging the support team for training and assistance with any questions. Users highly recommend Cision for its usefulness in public relations and media relations, as it is considered the most comprehensive media list monitoring software available, providing accurate and up-to-date contact information. Overall, Cision is recommended for organizations that require up-to-date media contact information and extensive news coverage, and it can benefit organizations in various capacities. Users advise contacting a representative to receive a thorough explanation of the features and functionalities of Cision. They find Cision very useful for PR purposes and suggest setting aside time to onboard oneself with all the features and functionalities of the platform. Users also suggest comparing Cision against other similar platforms and considering the level of support needed. In summary, users believe Cision is the industry standard and a reliable software option.

Attribute Ratings


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Score 8 out of 10
Vetted Review
Verified User
We do niche book publicity. The media database helps me and my assistant put together customized media lists for publicity campaigns for our clients. It helps us to search and pinpoint contacts and their information in a wide variety of media outlets that would be perfect for our clients. It saves us a lot of legwork.
  • Customize searches by media type, location, and most importantly subject
  • Able to use key search words to help narrow down results
  • Provides key contact information we couldn't find otherwise.
  • Keeping more on top of updates. Listings or contact information is sometimes out of date. We have been starting to send in more notices about these.
  • We would like to see a separate media category for podcasts. The number of podcasts has increased dramatically over the last few years; many of them overlap with internet and radio, we would like to see them broken out in a separate category.
Cision Communications Cloud is good for people in businesses who need to find lists of media contacts. You can create broad lists, but the option for creating specific lists that target particular media or subject matter is what works best for us. We specialize in niche media campaigns for our authors and tailor our lists to their needs, which makes us unique.
  • Able to create customized media lists.
  • Able to better target appropriate contacts.
  • Able to find and organize media and contact information that would take a lot more time on our own.
President and Administrative Assistant
Administrative Assistant interacts directly with the program, uses it to search for contacts to put together custom media lists for each client.
  • Finding contacts for particular media.
  • Finding contacts for particular subjects.
  • Finding contacts in particular locations.
  • Being able to cross-search using multiple parameters at once.
  • Using keywords to hone down searches.
  • Being able to find social media information.
  • Refine searches even more. We are looking forward to additional media categories like a separate one for podcasts.
It's very good for what we need, we haven't found anything better. But there is room for improvement.
  • Online training
Very good, but I still needed to work with it on my own.
Our current contact, Max E., has been awesome. He's easy to talk to and been a great support whenever we've had a question or a problem. Recently we had some questions about some of the features we wanted to cover before renewal, and he was very responsive and helpful.
  • Utilizing the various categories to search and cross-search
  • The keyword function
  • The user-friendly layout and look
  • Sometimes difficult to hone down search info
  • Would like a little more info on a page when initial search list comes up so that I don't have to always click on the contact to open a separate page.
Very easy to use for a large platform with a lot of information, but there is always room for improvement.
Easy to use, but still room for improvement.
Easily accessible 24/7.
Pages and reports open quickly and immediately.
Our current rep, Max, is wonderful. Very responsive and easy to work with.
Again, our current rep, Max, has been wonderful.
The program requirements that we need and the price.
Be kind and direct.
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