Citrix Virtual Apps and Desktops (formerly XenDesktop)

Citrix Virtual Apps and Desktops (formerly XenDesktop) Reviews

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Ratings and Reviews
(1-25 of 90)

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Patti Henderson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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We've used Citrix Desktop since moving from microsoft terminal services 14 years ago. It's been a relatively solid and secure platform to allow the firm's attorneys to access all systems and network as long as they have an internet connection. We've upgraded over the years and are currently looking at a new build. Administration is not bad but the skill set needed to install and configure is above my knowledge level. My most common end user complaint is from the people that save the world on their desktop; I do not sync with their office machines due to potential software licensing issues.
  • Secure - several layers
  • Ease of use - just log in to the web portal
  • Great support when I do have an issue
  • I wanted to expand use for the COVID quarantine and work from home directive, but Citrix refused to allow temporary or short term licenses
  • Licenses are very expensive
  • Implementation and configuration does require a high end skill set
Works great for general user access. All the familar and approved applications are available. I rarely have all of my licenses in use but last March for 8 months - it became normal. No performance issues at all.
For those people with customize applications, tons of unsupported and not backed up data on their local drives (and a few audiophiles that I don't support high end audio) aren't happy they don't have a seamless experience. We have looked at using VDI but as the majority of employees are not mobile it isn't cost effective to change the entire remote access desktop to accomodate 3 users out of 20. We do have an issue with profile bloat; on the planned upgrade later this year that will be addressed as one of the primary configuration items to address.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Citrix Virtual Apps & Desktops is a great program management tool and is widely adopted across my 25k+ employee company. We use the tool for many reasons. It really solves the problem of being able to access your desktop and applications remotely, as well as organizing programs in a safe and secure manner. It has a very user-friendly interface and logging on is very seamless. In the last year of working completely remote there has only been 1 or 2 issues in accessing the portal and they are normally corrected immediately.
  • accessing your work computer on the go
  • ease of logging on
  • high adoption across multiple users
  • bookmarking the landing page could be easier
  • better mobile app
  • quicker log on speeds

Citrix Virtual Apps and Desktops is great when in the office and needing to switch work stations and wanting to hop from one computer to another or one conference room to the next so that we can pick up where we left off and being able to access all your files. The tool has also great when working from home as there is a seamless integration between my workstation in my office and my laptop at home. Citrix has been so great that there is virtually no difference between my machines in the office or at my home, making me want to never leave!

Score 9 out of 10
Vetted Review
Verified User
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Usage of Citrix Virtual Apps and Desktops (CVAD) is across the organization. Our call center agents leverage virtual desktops to complete their role with our customers and many internal teams leverage the flexibility for testing and general remote access for themselves and vendors/consultants as we are allowed to secure the workspace across a number of boundaries to ensure a strong posture while delivering a good user experience.
  • Enables remote access anywhere, to any device which eliminates managing the endpoints how traditional VPN would require.
  • Integrates well with modern applications to offer optimized user experiences similar to native applications which increases user acceptance.
  • Extremely flexible in how policies are applied to different use cases to ensure the appropriate security mitigations are in place with minimal effort.
  • Easy to maintain and expand environments to fit business needs.
  • There isn't much automation built-in beyond Machine Creation Services, so you must develop a lot of your own code - though their PowerShell module is excellent.
  • General monitoring is decent and has the ability to send email alerts, but the scope is very limited to mostly user experience components or requires the most expensive license level to get some additional support - though that also requires other software to be owned.
  • Allowing more customizations to the "Director" support web tool would really allow for ease of use by management and help desk users in ways that simplify there workflows.
Citrix Virtual Apps and Desktops (CVAD) is well suited for any internal workspace or remote access environment where flexibility and reliability is of interest. Whether you need to delivery a bunch of similar desktops or an application for a training session or fully empower a team or department to work remotely while maintaining the highest security mitigations the platform will allow you to deploy workspaces as you need, and wherever you desire with the hypervisor or cloud of your choosing.
Mick Verbunt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I myself do not use it without our own organization, but we do use and manage it for a lot of our customers.
It's used to have a centralized environment and it helps people to work from home with ease, which is great in these times of Covid-19. Also, using a provisioning method to update images keeps the pollution of VDAs to a minimum.
  • You can login from anywhere you have an internet connection.
  • You have a fast virtual desktop without the user having a fast desktop.
  • It's easy to manage from a support perspective.
  • Profiles that are as easy to configure and managed as FSLogix.
  • We use WEM as a workspace environment manager but it could still learn a lot from products like Ivanti Workspace Control.
Citrix Virtual Apps and Desktops is great when you have an environment where you still have a lot of on-premise applications or when you need to give users a strong performing desktop from wherever. But the need for this product is less when you have a lot of web applications or SaaS applications because they don't need a lot to perform well.
December 27, 2019

High Quality VDI Solution

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use this Citrix Virtual Apps and Desktops for our remote workforce and work from home staff. All departments use Citrix Virtual Apps and Desktops however some are not fully able to utilize it due to their roles. It is worth mentioning that we also use Citrix ADC to facilitate secure remote access to our Citrix environment.
  • It has a really good end-user experience when using desktop features.
  • It's easy to use Citrix Storefront.
  • Optimization for audio and video is not the best.
  • Logging is very weak and makes it hard to troubleshoot issues.
Citrix Virtual Apps and Desktops are well suited for remote access when paired with Citrix ADC as the gateway. It is great for when there are limited resources and applications and desktops need to be shared with many users. It is a very good VDI environment and works with VMware vCenter and ESXi very well. Without Citrix ADC it is very difficult to set up an ICA proxy for remote sessions. If you are planning on using Citrix Virtual Apps and Desktops for remote access you either need Citrix ADC or VPN to keep it secure.
The support is great when you get an engineer that knows what they are doing but getting that individual sometimes takes a while. Overall, they are professional and polite and competent in their knowledge. Sometimes the cases are open for an extended period of time which becomes very frustrating when dealing with critical issues.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Citrix Virtual Apps and Desktops (formerly XenDesktop) to deliver virtual apps and desktops to our whole organization. We have a subset of employees who work entirely remotely from our corporate office, and they use the system for all access to our on-premise apps. We have another subset of employees who work at the Corporate office, and they use Citrix Virtual Apps and Desktops (formerly XenDesktop) to access a few apps that are only available via virtual access as well as remote access when away from the office. It solves a lot of business issues, including letting us share Apps to older machines, centralizing applications for better management, and allowing users to have common desktops regardless of what device they are using to access our apps.
  • Using Citrix Virtual Apps and Desktops (formerly XenDesktop) allows you to do a one to many deployments with apps. Whether you stream them to desktops or host them via web protocols, you can install it once and allow many to use.
  • If you want to minimize IT resources, you can use this program to produce virtual desktops that can be static or allow users to change as needed. There is no need to go to each desk to fix issues with their desktops when they are all centralized and managed via Citrix Virtual Apps and Desktops (formerly XenDesktop).
  • Citrix Virtual Apps and Desktops (formerly XenDesktop) has a great protocol (HDX) that minimizes bandwidth needs allowing you to use Citrix Virtual Apps and Desktops (formerly XenDesktop) to offices or devices with slower internet connections.
  • Citrix Virtual Apps and Desktops (formerly XenDesktop) has a great management interface that allows granular control over all your apps and desktops.
  • Users can bring their own device, whether a mobile or PC type.
  • Citrix Virtual Apps and Desktops Formerly XenDesktop) does have a bit of a learning curve and can get complex at times.
  • Pricing on the system can be a little steep for large deployments considering it is an add on to MS Terminal Services/RDS.
  • An issue that is probably not Citrix Virtual Apps and Desktops (formerly XenDesktop) specific, but since these are virtual apps if used on a connection that has high latency or frequent internet drops users can become frustrated. Unlike true web services, users do require a solid internet connection. Slow is ok; latency is not.
In most cases, Citrix Virtual Apps and Desktops (formerly XenDesktop) is most suited for larger deployments and shops that have dedicated IT Staff. Trying to use it with just on and off MSP support can be a little questionable as the system does need daily babysitting as to dealing with users who get stuck, profile issues, and just general user education. Also, it is not optimal for situations where a lot of the apps are high-end graphic intensive as this not only requires more memory and processing power but usually GPU's for video as well. But for shops that want to make their more common apps or MS Office type stuff available in a virtual environment, this is the best at doing it.
When you finally get to support, it is usually fairly good and consistent, but Citrix Virtual Apps and Desktops (formerly XenDesktop) does make it hard and time-intensive to get to someone who can help. With that said their only KB's are quite good and many times you can solve issues by looking stuff up yourself vs. fighting to get a competent support rep on the phone,
September 10, 2019

XenDesktop is a win!

Lochan Kalicharan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
XenDesktop is being used by multiple departments across the entire organization in order to facilitate safe and fast connections to company resources remotely.
  • Fast connection
  • Secure connection
  • Ease of use for new and existing users
  • Simple user interface
  • Can run a little slow depending on the applications
  • Overall desktop lag is present
  • Works with Mac but not without issue occasionally.
Where access to company resources or shared drives are required. Because we are utilizing a large number of shared drives with various resources, XenDesktop becomes a must-have, especially for offsite users.
Support has been very quick at resolving our issues and is very reliable. Each time they have helped to resolve my issues in a timely manner which is a very big deal for me.
Brad Rothwell | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
My company uses the XenDesktop as a way to access our work environments from anywhere. This offers employees the flexibility to access our work and perform our job anywhere there is an internet connection. Life is busy, things happen, and having the ability to work remotely without any complications is a signification stress relief.
  • Fast connectivity
  • Easy installation
  • Stable connection, no drops
  • Connection can sometimes "stutter" when moving between screen setups (example: docked laptop, multiple monitors, etc.)
Perfect for those who desire flexibility in where / how they connect to their online workspace.
Emily P | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
XenDesktop is used to give Windows access across all of our locations while at the same time giving our IT department easy access to troubleshoot and update software. We have multiple locations across many states and XenDesktop enables our company to make Windows sessions manageable.
  • XenDesktop runs Microsoft Office software very well. It's as speedy as running on your own hard drive.
  • XenDesktop enables users to easily share files across shared servers.
  • XenDesktop makes it easy for IT in other locations to troubleshoot user issues.
  • XenDesktop is not good for running Adobe Creative Suite.
  • XenDesktop is not good for color accuracy when compared to print output.
  • XenDesktop is not good for fast response when accessing large image files.
XenDesktop is well suited for normal business applications such as Word and Excel. It is also good for basic internet access and email usage. I have found it is not good for graphic design and using applications such as Adobe Photoshop, Adobe Illustrator, and Adobe InDesign. The colors, resolution, and response time is just not as good as running software locally.
Brianna DeWitt | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Most of our organization uses XenDesktop--we run Outlook through it, our database system, and store all our files on it. It allows everyone who uses it to access all the files and information from anywhere, which is really convenient. We have people who work offsite, as well as 2 different office locations, so it's really helpful to have one place for everything.
  • Can be accessed from anywhere
  • One central location for everything to be stored
  • Sometimes the system freezes
  • I've run into issues where it tells me I have multiple instances of a program running even if I don't
  • I wish the mobile versions worked better
It's really helpful to have everything in one central place and for everyone to be able to access it. The functionality is not always as great--it can be frustrating when it says there are multiple instances of an application running even when there aren't. If I didn't work in the same building as the people with administrative access, this could cause delays in my work.
Mary Kylee Rice | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
XenDesktop is used as our virtual desktop when we are working remotely. It is used for all employees who telecommute to ensure a secure connection to our servers. It allows us to work on anything we have saved wherever we are working remotely without concern of security.
  • Security
  • Authorization
  • Desktop mirroring
  • Speed could be improved. But this will always be an issue for connecting to servers.
  • Direct mirroring of desktop would be better than a similar desktop setup for all employees.
XenDesktop is suited for working remotely when you need to be connected to a site that has top security. XenDesktop is not well suited for productivity work.
February 28, 2017

Citrix VDI

Khanh Thai | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use XenDesktop for the whole organization. The business problem it address is that we are in the process of using XenDesktop for remote access with NetScaler Access Gateway so we can shutdown our VPN. The reason [for this] is so we don't have to open a hole into our network with a VPN. Since XenDesktop is just a screen refresh it solves the security issue on that front. We also use XenDesktop for fast roll out since upgrading and patching is done on one master image. On the client side we use Wyse Zero client. Using all these technologies helps streamline IT as a whole to cut costs in the long run. We can focus on backend projects instead of fixing physical computer issues.
  • Remote access. Even with high latency, HDX helps with working no not so ideal situations
  • PVS server lower IOPS and faster image management
  • USB redirection is a nice for remote users
  • Technical support is lacking.
  • Flash or HTML Videos lag with Zero clients.
  • Support cost is expensive when their support is really poor.
I gave it a 7 because support is lacking.
  • Self-taught
Since support is lacking I gave it a 7
The upgrade process is easy just make sure you have a dba on the side just in case you don't have permissions to upgrade the db.
Michael Wachter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
XenDesktop VDI is used by those in our organization who need to remotely access servers with a virtual machine interface. This is accessed through Citrix XenApp and then through and RDP client to connect to the server and launch a virtual machine to manage it. To date, there have not been any problems reported with using the XenDesktop that I'm aware of.
  • It makes connecting and managing a server through VDI simple.
  • Easy to access through the Citrix XenApp for anyone regardless of location.
  • Gives options for Dedicated, Full Screen, and Partial Desktops.
  • Sometimes the VDI system can be in maintenance mode which keeps users from being able to connect to them.
  • No other issues reported.
XenDesktop is best suited for those who do not work on company property and wish to remote in to servers or other devices off property. However, the fact that it can be accessed through the Citrix XenApp from any PC as long as an individual has access to sign in is a nice feature.
November 26, 2019

Citrix review

Score 10 out of 10
Vetted Review
Verified User
Review Source
Citrix Virtual Apps and Desktops is used in conjunction with our document management application to centralize data for our nationwide (worldwide) insurance division.
  • Centralize data.
  • Ease of user desktop management.
  • Standardization of desktops.
  • It's not cheap to operate.
  • Complex, there are a lot of moving parts, so it takes some dedication to set up and manage.
  • The constant changing of names is annoying (i.e., Virtual Apps and Desktops—formerly XenDesktop).
The centralization of company data and standardization of user desktops is the primary reason we use Citrix Virtual Apps and Desktops. This helps both the end-users (all data is in a single location rather than a unique share on a unique server for each office) as well as IT management (all users share the same desktop and settings. One location to change all desktops).
The only complaint I have with Citrix Virtual Apps and Desktops support is the chief complaint about all most all support - it's based overseas, and the techs, while very knowledgeable, are tough to understand. I'm the type that doesn't just want the issue fixed, and I want to know what happened, how to fix it, and why it broke. Sometimes this extra information is hard to get. Otherwise, the support is excellent, reasonably quick to respond at any hour, and quickly fixes the issue.
Denis Peach | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use XenDesktop (XenApp) in published desktop mode to facilitate users at remote rehabilitation clinics to perform their clinical work with patients on wireless laptops and desktops at the clinics. Typically the clinic will only have a T1 WAN connectivity back to the datacenter on a MPLS network and bandwidth is a real concern. It is also used for remote workers and as a work from home method.
  • XenDesktop 7 provides two effective methods of managing session host updates and keeping them consistent within a machine group. In prior versions of XenApp/Metaframe, each host had to be updated individually resulting in inconsistencies across the resource pool.
  • XenDesktop 7 provides several efficient methods to maximizing session performance while minimizing bandwidth utilization. We can effectively facilitate an average of 8-10 clinicians at a remote site across a 1.5MB WAN link, working in multiple applications, printing, scanning and streaming video.
  • XenDesktop 7 enables user mobility by using a common interface across multiple platforms - Windows/Linux/IOS and OS X.
  • Monitoring and troubleshooting tools are lacking. Unless you can afford the costly step up to Platinum licensing, there is little native visibility into the Inner workings of the system, or into the ICA tunnel protocols. there are third party tools available, but because ICA is licensed by Citrix, there are only a few vendors who have the ability to really see what is occurring under the covers.
  • Profile management is very sloppy. Once again, a third party tool is required to effectively manage roaming profiles and keep login times down to a manageable level. UPM allows profiles to grow dramatically and requires careful monitoring and frequent intervention.
  • The Citrix Receiver client (Windows) is quirky and often causes end user performance and UX issues. Installing and upgrading the client is not straightforward or easy, although Citrix has been improving this weakness in recent releases.
XenDesktop is an effective all around VDI/Published App system, but lacks the native manageability that would be expected of an enterprise product. While a basic deployment can be performed easily using the deployment wizard, significant planning and expertise is needed to fully maximize the capabilities and effectiveness of the product in an enterprise. An in-house Citrix expert is essential to manage any mid to large scale deployment. The product has gained an poor reputation among end users, which is somewhat unfair, due to its reliance on a number of external platforms and ecosystems in order to work efficiently.
Score 1 out of 10
Vetted Review
Verified User
Review Source
Citrix XenDesktop is utilized at our Datacenter to provide our third-party offshore developers access to internal company resources while maintaining a good security standing. XenDesktop prevents customer data and/or proprietary code from being downloaded external to the company and leaked to competitors or our customer's competitors.
  • All Management resources can now be installed on a single server. Reducing the overhead required to maintain a citrix environment.
  • Granularity of the Delivery groups allow you to define allowing a remote user to connect to a random XenDesktop VM or individually assigning VMs to users.
  • HDX RealTime Optimization Pack has stabilized some of the issues of utilizing all of the features of Skype for Business in a ZenDesktop VM.
  • Product documentation is bloated with information and lacks documentation on assisting with first time setup.
  • Customer service offers very little assistance when it comes to using your support contract.
  • Default Policy, out of the box, allows Clipboard, File Share, Printer Sharing, Drive redirection, and others security risks that should be disabled by default.
  • Screenshots are not prevented, other products blank a screenshot or sniping tool image. Watermarks are the only security citrix offers and are disabled by default.
  • Renewal cost of support contract is 80% of initial purchase price. Other companies renewal cost is significantly less.
  • End users who do not properly log off can leave a hung connection, and requires manual deletion of the connection for users to re-connect.
Citrix XenDesktop is useful when your company utilizes third party offshore developers that need to access internal resources with restrictions. And useful when you need to provide contractor or support technician temporary access to resolve an issue.

It can prevent customer data and/or proprietary code from the unsanctioned removal of company premise.
External auditors have been quicker to approve (and sometimes mandate) the use of Citrix as a trusted tool for external access.
John Pasqualicchio | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We utilize XenDesktop to provide seamless access to virtualized desktops and applications across our 16 satellite locations.
  • Ease of Management
  • Scalability
  • Ease of Use
  • Integration with third party server and storage vendors
From a small business to an enterprise, XenDesktop's flexibility lends itself to a broad audience for adoption.
  • Self-taught
Quick, courteous and reliable support.
Went smoothly, not unexpected impacts or downtime.
Jay Oliphant | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We leveraged XenDesktop internally for our cloud hosted product, which allowed SMBs to leverage our hosted infrastructure and use their applications. I also helped other enterprise businesses implement XenDesktop in their environment. As a consultant it was used across an entire organization as well as per department. The business problems it addresses is accessing data and applications from any device across a geographically diverse organization.
  • XenDesktop gives speedy access to a full Windows desktop using its own ICA protocol. This is far and away better; a better experience than remote desktop which can "draw" slowly over low bandwidth connections.
  • XenDesktop can leverage local resources like dual monitors, and printers to provide a rich multimedia experience and make the user feel like they are using a local desktop.
  • XenDesktop eliminates data residing on local devices, which can help in the event of an endpoint being stolen or damaged. The user can be assigned a new laptop/desktop, download the Citrix client, and immediately re-connect to all their applications and data.
  • XenDesktop can benefit from application virtualization suites like Microsoft App-V, however this functionality isn't built into XenDesktop. Some products are close like personal vDIsk, but the ability to manage a single image and stream users' application to that image would lessen maintenance.
  • XenDesktop used to offer a free 10 user version (Express) in XenDesktop 5.X however this is no longer available in 7.6 and is sorely missed to help ease customers into XenDesktop. Most all of the Express installs that I performed in 5.X became licensed and paying customers after 10 seats.
  • Remote access requires Netscaler which can be tricky to setup. This would mostly be a request to make NetScaler setup more seamless, intuitive, and wizard driven.
If the user base is all 'task workers' sometimes XenApp can be leveraged instead of XenDesktop. However this doesn't allow the level of individual customization that XenDesktop allows. XenDesktop is a 1 to 1 ratio of VM to user (unless you have shift workers that can share the same desktop) whereas XenApp is akin to a terminal server environment that is multiple users to a single VM. While this doesn't allow for as much customization and personalization as XenDesktop does, your user density can be far greater.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use XenDesktop across the organization to bring high performance to an application whose client would otherwise operate far too slowly across the WAN link from our central data center. The management of the solution is the biggest reason we continue to use it because it requires low effort to maintain and the support is very good.
  • Management of the entire solution is central and intuitive.
  • Printing is simple and easy to manage.
  • Deploying the client and updating it are a challenge at times.
Xendesktop makes the most sense in larger environments where multiple servers are needed to support the end users.
Ben Tusa | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use XenDesktop as a global solution for our company's users to access resources in several different regions. It allows our users to work closer to where their applications and data are opposed to trying to access those resources directly from their endpoint device.
  • Flexibility to find the best configuration for your company's needs.
  • Good options/tools for managing the environment.
  • Suite of products that support XenDesktop like Storefront and NetScaler.
  • Well established company in Citrix that has been developing this technology for over 20 years.
  • While you can present multiple global sites in one pane of glass to users, from an administrative standpoint they must be managed separately.
  • XenDesktop is more complex than previous Citrix products (XenApp).
XenDesktop is well suited for reducing latency. When you have applications and data in one location and have users in another this is one of the best products for improving their experience. It's also useful for creating a security boundary around your apps and data. You can secure it at a network level then require your users to connect to the XenDesktop environment to access that information.
Leon Benjamin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
XenDesktop is mostly used by Finance, HR and Management. It is a great light weight solution as opposed to desktops. Mixed with our Citrix environment, we couldn't be happier.
  • App Streaming
  • Connectivity
  • Ease of use
  • Powerful and Secure
  • None that I can point out at this time.
Key questions always linger around scalability and a business need for implementation. Although the desktop counterpart isn't going anywhere in the near future, XenDesktop provides an unmatched solution. Though it relies on the network for utilization, it is rather lightweight and its deployment is simple.
Brad Eley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
XenDesktop serves as our platform for delivering virtual desktops to doctors and nurses throughout the hospital. It improves productivity by allowing users to easily move between patient rooms and other areas of the hospital without having to repeat the login process and application startup each time. Coupled with proximity card authentication and single-sign on, password reset requests and login times are considerably reduced.
  • Minimizes new desktop provisioning time.
  • Allows for a standard desktop image which increases stability, decreases downtime, and simplifies updating.
  • Increases user productivity while moving between devices.
  • For 2008 R2 Hyper-V environments, if VMM goes offline no new connections to desktops can be made. VMM cannot be clustered making it a single point of failure.
  • Desktop Director could be more robust.
The best-case scenario is when you can standardize on one to three "master" images. Personalizing desktops should be a layer and is best done by using a third party product. It is also not suited for applications that are graphic intensive unless considerable investment is made installing robust GPUs in the virtualization hosts. Users who have lots of "one-off" applications, and those who are constantly uninstalling/installing different applications also would not be well suited for VDI.
For the most part, I have been connected to techs that are friendly and knowledgeable who can solve my issues quickly. Sometimes the web chat support can lead to frustration and moving instead to a phone call.
Jay Mody | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
XenDesktop is primarily being used by our IT, operations and off source resources. We are looking to expand it to other business units in coming months. XenDesktop facilitates us to deliver the same desktop environment from any device, anywhere over any type of network. It provides secure access to our enterprise desktop offerings whether it is VDI or RemotePC.
  • Key strength lies in Citrix's proprietary protocol ICA/HDX. It can handle traffic over high latency network very well.
  • New FMA (Flexible Management Architecture) is a unified platform to deliver virtual desktops, application & physical PC access.
  • XenDesktop is Hypervisor agnostic. We can run it on VMware ESX, Citrix XenServer or Microsoft Hyper-V.
  • Support for webcam & softphone.
  • Definitely want to see improvement & bug fixes in RemotePC access.
  • Offline VDI & application access to offset threat from Microsoft's Direct Access technology.
User location - If VDI offering is strictly for internal LAN access then I would look at other vendors for comparison. Cost - If budget is a big constraint then there are other cheaper solutions available for evaluation. XenDesktop is definitely well suited for enterprises that are already invested in other Citrix technologies such as NetScaler and XenApp.
Preston Gallwas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
XenDesktop empowers our users to work from anywhere while maintaining a consistent and persistent user experience. Our mobile workforce is able to access the information vital to their job functions from any device, anywhere. XenDesktop allows us to present our apps and desktops to our staff in a way that is familiar and customizable to them for the context in which they are working.
  • XenDesktop allows for connections from any type of device.
  • XenDesktop has fantastic delegated administration, allowing for large IT organizations to delegate tasks to support desk, junior and senior engineers.
  • XenDesktop integrates desktop and application delivery seamlessly and is backed by the leader of the industry for decades.
  • Provisioning XenDesktop with Provisioning Services provides unparalleled scalability and performance at a fraction of the time, cost and effort of other solutions.
  • Some legacy features have not yet made it to newer versions of XenDesktop architecture, specifically around troubleshooting information from EdgeSight.
  • Citrix level 1 support can be painful at times.
  • While nothing else compares to XenDesktop in terms of features and functionality, the lesser-featured rivals can be less expensive, so it can be a battle to demonstrate the total cost of ownership (TCO) against alternative solutions that have hidden costs.
XenDesktop is the absolute standard if you need any of the following:

  • Connectivity from any device
  • Secure remote access into your environment
  • Tight integration with mobile workforce, mobility management and application delivery
  • Delegated administration

If you are deploying XenDesktop at scale, the value that Provisioning Services brings is tremendous and it is included in the licensing.
Josh Farlow | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source
We are a Citrix service provider and with Citrix, we deliver a hosted virtual desktop to our clients. Citrix XenDesktop allows us and our clients to seamlessly work from any location, with any device. We have several Citrix farms (sites), and utilize most, if not all, of the Citrix features.
  • Delivery of a virtual desktop across a high latency/high packet loss connection: When Citrix introduced Framehawk, we were excited to get it into production. The feature seems to work pretty well, but even the base implementation, when correctly configured, works well across the WAN.
  • Access Interface: When users access the Web front-end or Receiver interface, it is a visually pleasing experience and invites users to connect to "Work".
  • Scalability: Citrix allows us to scale our deployments in a quick and easy way with Machine Creation Services (MCS), or Provisioning Services (PVS). We have many small clients with dedicated images and with MCS we can give them the benefit of a fresh "Golden Image" without the added cost of additional servers.
  • File accessibility: Currently, Citrix offers the ability to transfer files to and from their virtual desktop via client mapped drives. This works ok, but can be clunky and a little slow at times. ShareFile is a good segueway, but can be a little cumbersome to set up in a Hosted-Shared environment.
  • Offline access: With XenClient, users can run offline instances of virtual machines and still get the benefit of the virtual machine managed from the datacenter. The process isn't very seamless and could be more integrated into XenDesktop. If a XenDesktop virtual desktop could be delivered to a users local machine and then cached, that would be a great solution.
If a company has users that work in very remote locations with limited connectivity, XenDesktop would not be a great fit.

What is Citrix Virtual Apps and Desktops (formerly XenDesktop)?

Citrix Virtual Apps and Desktops (formerly XenDesktop) is a virtual desktop infrastructure (VDI) and application virtualization solution from Citrix.

Citrix Virtual Apps and Desktops (formerly XenDesktop) Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Virtual Apps$375

Citrix Virtual Apps and Desktops (formerly XenDesktop) Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Citrix Virtual Apps and Desktops (formerly XenDesktop)?

Citrix Virtual Apps and Desktops (formerly XenDesktop) is a virtual desktop infrastructure (VDI) and application virtualization solution from Citrix.

What is Citrix Virtual Apps and Desktops (formerly XenDesktop)'s best feature?

Reviewers rate Implementation Rating highest, with a score of 9.

Who uses Citrix Virtual Apps and Desktops (formerly XenDesktop)?

The most common users of Citrix Virtual Apps and Desktops (formerly XenDesktop) are from Enterprises and the Information Technology & Services industry.