Clarabridge Reviews

5 Ratings
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Score 10.0 out of 101

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Brandon Johnson profile photo
Score 10 out of 10
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We are one of their only ones using it for internal HR uses.

Currently, Clarabridge is being used by Talent and Culture (HR) to assess mainly exit interviews but also to look into survey results. In use for exits, we are trying to analyze anything and everything from why employees are leaving to legal issues, etc. In survey analysis of current employees, we take the data and want to hear the voice of employees in order to truly get a strong understanding of things they like and do not like.
  • Categorization: It is able to take the data and truly put into different categories based on what you create/ choose in the admin panel.
  • Sentiment analysis: It creates a sentiment (which you can edit) for every single word in the survey.
  • Customer Service: they are very quick and on point with requests and communicating new releases as well as training/ assistance.
  • Not that they are not awesome but things could constantly improve on the NLP for sarcasm based comments ( I know it is a machine and this is hard but It is one of my only frustrations)
The tool is awesome and the survey tool that was demoed for me is truly one that will be a game changer. I've actually been on site with clarabridge and they are awesome and they truly have a bright future in this industry. As HR analytics takes off and continues to grow, they will continue to become a key in how different talent, initiatives, etc., are assessed and can truly get an insight on the voice of employees on many possible initiatives.
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Gino Abbate III, MBA profile photo
Score 8 out of 10
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By leveraging Clarabridge to aggregate conversations across email, our call center, and social [media] we are able to identify customer service issues and trends faster and deploy critical information to our call center representatives.
  • Voice to text functionality is extremely accurate.
  • Alert system for trending topics is very helpful.
  • The natural language processor is easy to tune to brand specific nuances.
  • User interface could be more intuitive.
Call centers with heavy volumes can really benefit from Clarabridge.
Read Gino Abbate III, MBA's full review

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