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Clarabridge (discontinued)

Clarabridge (discontinued)

Overview

What is Clarabridge (discontinued)?

Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.

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Recent Reviews
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Pricing

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Clarabridge (discontinued)

Clarabridge (discontinued)

N/A
Unavailable

What is Clarabridge (discontinued)?

Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Clarabridge (discontinued)?

Clarabridge was a solution that helped users understand how customers and employees feel about a company without having to ask. It was acquired by Qualtrics, and its capabilities are now part of the Qualtrics product suite's capabilities.

Clarabridge (discontinued) Integrations

Clarabridge (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(10)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
August 12, 2021

Clarabridge is a wonderful program for companies starting out!

Verified User
Supervisor in Customer Service
Consumer Services Company, 1001-5000 employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We used Clarabridge for over 4 years. We used it for our Social Media sites and interacting with our consumers. We handled Facebook, IG and Twitter from CXS.
We stopped using it August 2020 when we converted to another system. We found that CXS didn't handle what we needed it to handle. That included DMs on IG, The program constantly crashing and not being reliable and no real assistance figuring out why we continued to get into Facebook Jail.
Pros and Cons
  • Organization
  • User Friendly for Support
  • Ease of Reporting
  • Constant problems with being locked out of our Facebook account.
  • Responses not attaching to individual threads
  • No IG support
  • No IG DMs
  • Twitter Support lacking
Likelihood to Recommend
I wouldn't recommend Clarabridge. The support staff that they have really does work hard. I think that if they were able to get the Social Media platforms better integrated and having maybe someone on the inside of FB or IG to help their consumers get around being jailed that would make me give them more than 5 stars.
Most Important Features
  • Reporting
  • Functionality
  • Cleanness
Clarabridge (discontinued) Feature Ratings
Customer experience management (4)
55%
5.5
Multi-channel customer feedback collection
60%
6.0
Product usage analytics
80%
8.0
Customer experience dashboard
80%
8.0
Customer journey mapping
N/A
N/A
Return on Investment
  • SLA Fractures quite a bit especially when we were in FB Jail
  • KPI not being met because of lack of publishing and responses
  • Customer Service suffered from not having a way to DM everyone
Alternatives Considered
We moved to Zendesk as it allowed us to have everything we needed. We didn't face FB Jail, we were able to respond to IG, FB & Twitter DMs at all times. The analytics were a bit better and we were able to do NPS and CSAT attached through our Zendesk platform
Other Software Used
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