Name: Clari5 Customer Experience Management
Author: Clari5

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Text Editors

Development

Business Intelligence (BI)

Collaboration

Enterprise Asset Management

Facility Management

Meeting Management

PDF Editors

Workflow

Enterprise

Accounting

Anti-Money Laundering (AML)

Blockchain Payments

Cryptocurrency Wallets

Hedge Fund

Travel Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Governance

Cloud Storage

Complex Event Processing

Custom Software Development Services

Data Deduplication

Data Warehouse

Fraud Detection

Game Engine

Integration Platform as a Service (iPaaS)

Load Testing

Managed DNS

Migration

Network Performance Monitoring

Remote Desktop

SaaS Backup

Sensitive Data Discovery

Software Components

Unified Communications Monitoring

User Activity Monitoring

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Data Cleansing

Digital Experience Intelligence

Email Deliverability

Email Marketing

Marketing Automation

Press Release Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Engagement

Sales Incentive Compensation Management

Trade Promotion Management

eCommerce Analytics

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Financial Services CRM

Online Ordering

Retail Execution

Vendor Neutral Archive (VNA)

Vertical-Specific

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Clari5 Customer Experience Management for Banks helps banks offer individualized customer experience across all channels and communication. It has the ability to analyze and interpret every transaction in real-time, to improve bank conversations, and ensure services and products are relevant and contextual for the customer.

TheyDo

Qualtrics is software for advanced quantitative and qualitative research to design products that satisfy customers, increase market share, and build enduring brands. The platform brings sophisticated quant and qual research together with analytics in a single platform.

Research Core 1

Qualtrics XM for Strategy and Research

Clari5 Customer Experience Management

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Clari5

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Customer Experience Management Software

Clari5 Customer Experience Management

Overview

What is Clari5 Customer Experience Management?