TrustRadius
https://media.trustradius.com/product-logos/16/8U/5PH17LTJSOD3.PNGClearCare, far and above the best solution for Home Care companies - both large and smallWe use it for Scheduling, Billing, Payroll, Client Managment, CRM for potential clients and caregiver employees. Plus the platform gives us access to Payment Processing and Background Checks which integrate directly with the software. Saves us tons of time because most of our critical back-office processes are integrated into one platform. And an effective way to monitor and manage the day to day aspects of our employees and clients. Everyone in our office uses it: Owners, Admin, Scheduler, Care Manager, Sales, Finance, etc., etc.,Managing the scheduling process form the employee and client standpoint. In one screen we can see exactly what is going on with a client. Who's there, when they arrived, when they will be leaving, etc. Plus we can manage up to the minute changes in the care plan, in real time. Payment processing allows us to bill and initiate client payments with a few clicks. It automatically reconciles accounts receivable. It handles both credit card and ACH payments. Saves a bunch of time. Background checks are fast and easy because they are integrated into the platform. When a potential employee applies it starts the system begins all the steps in the hiring process. Once they get to orientation and have completed all of the other hiring process steps, with one click we initiate a customized background check that meets our licensing requirements.,The communication process and tracking can get cumbersome. You can send and receive messages that are connected directly with all parties through the system (as emails, and texts) sometimes the back and forth communication can be cumbersome and difficult to follow. The CRM system needs updating to make it a little more proactive and less about basic information collection and note taking. Lately it's been very laggy, or slow.,10,Positive. For a relatively low cost per client, we can manage most facets our day to day business needs within one system. It saves a lot of time and makes our office more efficient because everything is in one system that all team members can access. One person can easily handle what might require two or three people to manage if there were multiple systems that weren't integrated.,,LastPass, Microsoft 365 Business,Other specialty,Not availableClearCare is clearly the best option for non-medical home care agencies like oursOur small home care agency uses ClearCare for: Creating client care plans Caregiver applicationsCaregiver - client matching and searches to fill shifts.BillingPayrollSchedulingHR documentationGroup and individual messaging, and documentationTeam coordination on: prospect sales and lead management; client care/communication; and caregiver recruitment, hiring, training, retention, performance management.Both owners (including myself) and our care manager and scheduler use it. Caregivers log in to see their schedules. It is the most integrated and comprehensive platform for home care agencies.,CareFinder - Caregiver & Client matching function. Making the right match between client and caregiver increases both client and caregiver satisfaction and retention. Scheduling - Live Dashboard is like air traffic control, let's you see what's happening with all client schedules in real time. Notifies of missed clock ins and clock outs! You can also go to individual profiles to see each caregiver & each client's monthly, daily, weekly schedule. Easy to change. Storage of messages & other activity - each client and each caregiver's profile stores agency's communication in "Activity" section, so team members can easily see who is communicating and what they are communicating. Also allows setting tasks for team members that remind them by email. Billing, payroll - Clock in and out through Telephony system creates client's bill and caregiver's payroll. Ability to set billing rate and pay rate options or customize.,NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE. New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened.... Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code? Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).,9,We can't function without it! We nearly gave up on our business when we first started out eight years ago, using a faulty system. We often could not complete payroll and billing on time due to technical problems. And the scheduling system was horribly cumbersome. It was a 100% improvement. The care plan capabilities are the best we've seen anywhere, and we have had Hospice nurses and Assisted Living nurses (both of whom are referral sources for us) compliment us on the excellence of our care plans.,,Dropbox, QuickBooks Online, Microsoft 365 Business,Other specialty,Not availableClearCare is the best option for our agency!ClearCare is the glue that keeps our operations connected and flowing. ClearCare has responsive support when needed and a fine training library that empowers the user to learn its great innovative features. It is simple for our employees and clients to use.,ClearCare’s scheduling profile is intuitive and effective for multiple schedulers. Many clients love the family portal. It is also a nice differentiator when presented to referral sources. The accounts receivable works wonderfully for our agency.,I have had problems with the search box functioning well when I use an iPad to do an assessment remotely.,10,I feel the monthly costs are premium priced. There seem to be less expensive software options but I feel that the added features, a strong support team and reliable platform are worth the higher price tag.,,QuickBooks Online,Other specialty,51-100 practitionersHome Care SolutionClearCare is our primary platform used to help manage A Place at Home. It is a single source solution for optimizing our in-home care model. Our corporate location as well as franchise locations use ClearCare.,Instant access to individual franchise and corporate location data. Global data and analytics for entire system. Top end-to-end client and caregiver management tool.,More robust CRM (I believe this is coming in 2019).,10,Eliminated false unemployment claims. Increase customer and caregiver satisfaction with accurate scheduling. Decreased footprint with some paperless capabilities.,,Multi-specialty,51-100 practitionersClearCare solves some problems, slow to changeClearCare is the first home care software we have used that is based online. In the office, we use it to schedule our caregivers, track billing/receivables and payroll, keep track of caregiver availability, note details on client care in their assessments, and report on various aspects of the business. Our caregivers use the website and app to check their schedules and get client details. I do enjoy having a web-based software that we can fully access from home, as we are on-call 24/7.,ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality. By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age. While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift. The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint. The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.,ClearCare does experience times when the system glitches. You cannot add or edit shifts, see client or caregiver details, nothing. They don't have anything in place that reassures you that they are aware of the problem and are working to fix it. It doesn't usually happen more than a few times a year, but we rely so heavily on this software for the daily operation of our business that even 15 minutes down can prove to be catastrophic. You can call tech support, but overall I have found them rather unhelpful. I don't usually stay on hold long enough to get a live person, preferring to send an email if it's not an urgent need. I have been disappointed with the time it takes to resolve issues; the longest I went without a fix was about 8 months. They are pretty slow to change when it's something that has been suggested by the network publically. Moreover, sometimes the changes they implement make things more difficult for us or require features or functionality that we would prefer not to use. For example, they are rolling out a new feature that will allow the caregivers to enter their own availability in the system. We require them to contact the office to change their availability or request time off and plan to do everything we can to keep it that way. The mobile version of the administrative site is essentially the desktop version, but tiny. When we are out and about after hours, inevitably we use our cell phones to utilize the software. Any shift adjustments are tedious, as the pop-up box moves around whenever you edit a field. To be fair, I'm not sure that the time and energy it would take to redesign the mobile site would be worth it when we still get all the functionality of the full site, even if it is harder to maneuver.,7,The improved reporting allows us to get much better insights into our business. It allows us to see where we need to make changes (i.e. charging more for weekend shifts that trigger more OT or shifts further away to account for the paid travel time). While I can't say that ClearCare itself has increased our revenue, it has allowed us to handle the ups and downs that come with our type of business. In-home care can be a rollercoaster with ups and downs over the years. We had one month we did double what we did the first full month of ClearCare, others we did only 10-15% more. ClearCare has allowed us to adjust to growth when it comes. ClearCare bills per client, so sometimes we will deactivate a client who isn't actively receiving services (i.e. nursing home or rehab stay) and will lose track of them in the hustle and bustle of orchestrating care for current clients. We can create follow-up tasks, but having them in the client list keeps them and their possible needs when they come home more top-of-mind.,,ApplicantStack, Skype for Business (formerly Lync), Microsoft Office 365,Other specialty,Not availableClearCare makes the world that much smallerClearCare handles a myriad of functions. Prospects, applicants, employees, clients, etc. It is integrated into QuickBooks and with my payroll service to make invoicing and payroll a breeze. There are multiple reports I can run with a lot of customization to them as well. It makes managing clients and employees so much easier than having multiple systems doing one thing at a time. All of my office staff uses ClearCare and some of my CAREGivers do as well for scheduling and messaging purposes.,Integration for invoicing into QuickBooks makes balancing accounts easier. The ability to mass message all of my CAREGivers is a great resource. The ability to integrate into our payroll service helps tremendously.,There could be better customization of colors. I am partially colorblind and it is hard to distinguish colors in shift calendars. More easily customized reports or a better guide for setting up reports. iPhone App would be great.,10,ClearCare has simplified our workflows. Having everything in one spot makes it so much easier. It is much easier to get a new client rolling with ClearCare. Tasks do not get overlooked as often and we are more efficient.,,Other specialty,Solo practiceClearCare is not that great....especially tracking marketing and revenueWe use Clearcare for all internal operations from hiring, to staffing, to payroll and billing, and for a CRM.,Staffing module Andria - great onboarding specialist Nice interface Billing module,If a referral source (person) moves from one organization to another, if you move them in clearcare to a new company, all past revenue moves with them to their new company. This is a simple solution and is crippling for revenue tracking. As everyone knows, referral source (persons) move all the time to different hospitals, alfs, etc., and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one. You can not track revenue by marketer it is all linked back to the referring org/person, which can only have one owner. So [if] sales rep A gets a referral from sales rep B's source, only sales rep b gets the revenue credit. Reporting for marketing is terrible - this is no CRM, it is a glorified scheduling program. You can't use reporting elements from different parts (for example, a field for Clients can't be reported with certain items related to the referral source...list goes on and on). Search capabilities have major bugs, which leads to multiple duplications of clients, caregivers, applicants, referral sources, etc., and causes a nightmare for larger agencies. Onboarding - Andria is awesome. Support is so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of clearcare. Most of the time we just have to hang up because the support is so frustrating, and the emails...They just don't comprehend.,2,Marketing and revenue source tracking. Not good for anyone with more than one marketing rep, much less multiple locations. Reporting is terrible. We save 50% time on payroll/billing. We save 10% time on staffing.,Kinnser Home Care Software for Private Duty and Generations,Other specialty,Not availableClearCare is an Amazing & User Friendly Health Support Software SystemHere at Home Instead Senior Care, we use ClearCare to organize and staff our caregivers with our clients. ClearCare helps us to keep track of every detail regarding both our caregiver's and our client's health background, personal experience, what is needed and needs to be changed. It is a great resource for our company to follow up on quality assurance for our clients, as we keep current detailed information to follow back on. As far as problems, I personally have not ran into any major issues with ClearCare nor have my co-workers. Every system is bound to have their hiccups every now and then, but over all this is an amazing and very useful software.,All emergency contacts are at the very front page of the client profile for you to review prior to staffing. ClearCare is very user friendly when it comes to making any changes or learning any new updates that are received. The client assessment page is extremely useful when learning about your clients health history and needs. Daily tasks are huge for our office. We write reminders for each other daily and everyone in the office knows to review updates prior to their shift.,The front page could be organized a little differently, I believe all of the tasks from the CareGivers are a bit overwhelming for a new employee. Possibly switch it to only 'missed' and 'late' clock ins. The calendar set up throws me off from time to time. A normal calendar day starts on a Sunday verses Saturday. Background and color setting changes would be huge for anyone with a creative mind.,9,If used properly, tf can and has saved our company from last minute call offs. Especially in the event our on call staffer has not sent out a nightly report to the office. There are reminders that are sent via email when a caregiver misses clock in or clock out, this is huge for us. It has saved us in a number of occasions where our Caregiver missed their client's appointment and we were able to quickly restaff it. Without this feature we would have had a missed client appointment. The ability to create open shift tabs on the client front page has also helped our company with staffing properly.,Ortho2,Other specialty,Solo practice,600,600,Staffing caregiver into the appropriate clients home Track billing and accounts for clients and caregivers Track daily and weekly to do tasks,We leave useful notes for other staffers that are helpful when picking out the appropriate caregiver for a client. We set daily reminders for each other that notify the specific staffer on call. We have found creative ways to set up the client schedule to not affect billing hours.,Client charts and assessment information Caregiver background and employment status Accounts receivable and payable,I find the entire system to to be extremely user friendly and self explanatory,None,Yes,9
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ClearCare
14 Ratings
Score 8.9 out of 101
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ClearCare Reviews

ClearCare
14 Ratings
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Score 8.9 out of 101

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Ken Helfers profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Managing the scheduling process form the employee and client standpoint. In one screen we can see exactly what is going on with a client. Who's there, when they arrived, when they will be leaving, etc. Plus we can manage up to the minute changes in the care plan, in real time.
  • Payment processing allows us to bill and initiate client payments with a few clicks. It automatically reconciles accounts receivable. It handles both credit card and ACH payments. Saves a bunch of time.
  • Background checks are fast and easy because they are integrated into the platform. When a potential employee applies it starts the system begins all the steps in the hiring process. Once they get to orientation and have completed all of the other hiring process steps, with one click we initiate a customized background check that meets our licensing requirements.
It a great tool for the agency because it is easy to use (scheduling) and not too "techie" for individuals who are not very computer or browser savvy.

For large scale, or complicated sales efforts it could use more features for tracking potential clients.

If you are entering a lot of detailed and/or complicated narrative for care plans or potential client tracking, the interface is very basic and can be hard to work with. You are only given a small window where you're entering information.
Read Ken Helfers's full review
Robin Helfers profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • CareFinder - Caregiver & Client matching function. Making the right match between client and caregiver increases both client and caregiver satisfaction and retention.
  • Scheduling - Live Dashboard is like air traffic control, let's you see what's happening with all client schedules in real time. Notifies of missed clock ins and clock outs! You can also go to individual profiles to see each caregiver & each client's monthly, daily, weekly schedule. Easy to change.
  • Storage of messages & other activity - each client and each caregiver's profile stores agency's communication in "Activity" section, so team members can easily see who is communicating and what they are communicating. Also allows setting tasks for team members that remind them by email.
  • Billing, payroll - Clock in and out through Telephony system creates client's bill and caregiver's payroll. Ability to set billing rate and pay rate options or customize.
It is not the best for communicating with caregiver candidates or prospective clients, due to the quirks mentioned previously. We send messages through our individual Outlook email accounts and then have to remember to copy and paste them into Clear Care for team reference. Some team members have trouble remembering to do that, which leaves other team members in the dark.
Read Robin Helfers's full review
Andy Niska profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • ClearCare’s scheduling profile is intuitive and effective for multiple schedulers.
  • Many clients love the family portal. It is also a nice differentiator when presented to referral sources.
  • The accounts receivable works wonderfully for our agency.
I can’t think of any areas where ClearCare is not the best option for a home care agency.
Read Andy Niska's full review
Jerod Evanich profile photo
December 20, 2018

Home Care Solution

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Instant access to individual franchise and corporate location data.
  • Global data and analytics for entire system.
  • Top end-to-end client and caregiver management tool.
If you are NOT an in-home care company, this product might not be the best option for you.
Read Jerod Evanich's full review
No photo available
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • ClearCare is quite user friendly. It was easy to pick up just by starting to use the software, clicking around to learn functionality.
  • By its nature of being web-based, we can access our full system after hours. This means that evening or weekend call-offs are much easier to staff. I can't imagine going back to software that is not web-based in this day and age.
  • While the noting of caregiver availability did take some time to get used to in the beginning (you enter the hours they are unavailable and work around that), it really does seem the best way to do it. The system will alert you if you are scheduling them for a shift they aren't actually available to take. As an added bonus, it also alerts if the shift triggers overtime. These alerts require an extra step to confirm that you want to add the shift.
  • The billing and payroll pages are pretty straightforward. We always have several people look over the numbers before exporting, so we don't usually have any errors in invoices or paychecks. If there is an error on an invoice that needs to be corrected, it is easy enough to edit and reprint.
  • The software includes a telephony system that requires caregivers to clock in and out of shifts. This adds a level of accuracy to both billing and payroll. If a client would ever question their invoice, we have verification that the caregiver was there, even if their parent with dementia claims nobody was there that day.
ClearCare is a selling point in the care consultation for a prospective client. From telephony to their ability to go online to check the schedule, it offers an extra level of reassurance for the families we serve. ClearCare wouldn't really be appropriate outside of a one-on-one care model, but it is well suited for this industry.
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Jonathan Thommarson profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Integration for invoicing into QuickBooks makes balancing accounts easier.
  • The ability to mass message all of my CAREGivers is a great resource.
  • The ability to integrate into our payroll service helps tremendously.
ClearCare is a great system for managing payroll, invoicing and client/employees management. Not sure it would work for extremely large businesses but it works well for ours. It is great being a cloud-based system so I can access it from anywhere.
Read Jonathan Thommarson's full review
Tiffany Amico profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • All emergency contacts are at the very front page of the client profile for you to review prior to staffing.
  • ClearCare is very user friendly when it comes to making any changes or learning any new updates that are received.
  • The client assessment page is extremely useful when learning about your clients health history and needs.
  • Daily tasks are huge for our office. We write reminders for each other daily and everyone in the office knows to review updates prior to their shift.
This is an excellent resource for any personnel in the health field needing organizational help with their staff and client list. My coworkers and I find it to be extremely user friendly and/or to be taught. It took less than a week for my office to know the system inside and out. Highly recommended this software program.
Read Tiffany Amico's full review

Feature Scorecard Summary

Real-time eligibility verification (3)
9.2
Claims management (3)
7.0
Coding (5)
10.0
Patient billing (7)
9.8
Financial Reporting (6)
9.5
Rule-based scheduling (5)
8.7
Automated appointment reminders (6)
9.3
Automated patient check-in (3)
10.0
Multi-location support (5)
9.2
Calendar interface (5)
7.3
Charting / document management (7)
8.7
Templates (4)
9.0
Patient portal (5)
8.5
Mobile/tablet support (6)
7.4
Fax integration (1)
9
Integration with other EMR and PM systems (1)
9
Workflow automation (3)
9.2
Speech recognition (1)
9
Customization (4)
6.3
E-prescribing (1)
9
HIPPA compliance (6)
9.9
Role-based permission levels (7)
9.4
Data backups and redundancy (3)
8.0
Local mode / networking failsafe (2)
8.0
Task tracking (7)
7.7
Specialty-specific workflows (3)
5.8
Multi-office / multi-physician capabilities (2)
9.0

About ClearCare

ClearCare is an online home healthcare business administration platform. It includes features for scheduling in-home care visits, messaging between patients and caregivers, and marketing caregiving services.

ClearCare Technical Details

Operating Systems: Unspecified
Mobile Application:No