Skip to main content
Cleo Integration Cloud

Cleo Integration Cloud


What is Cleo Integration Cloud?

Cleo Integration Cloud is a framework providing data integration between disparate systems and people within and across organizations.

Read more
Recent Reviews

TrustRadius Insights

Users have found that setting up and configuring the software can sometimes be challenging, with issues such as firewall problems and …
Continue reading
Read all reviews
Return to navigation


View all pricing

What is Cleo Integration Cloud?

Cleo Integration Cloud is a framework providing data integration between disparate systems and people within and across organizations.

Entry-level set up fee?

  • Setup fee optional


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

9 people also want pricing

Alternatives Pricing

What is Jitterbit?

Jitterbit is a cloud integration technology for cloud, social or mobile apps. It provides accessibility for non-technical users, including easily creating API’s and data transformation scripts within the integrations.

What is Integration Platform?

The Integration Platform is a hybrid integration system that users can deploy on-premise or in the cloud. It is highly scalable, with over 100 prebuilt application connectors for out-of-the-box use and a flexible data structure.

Return to navigation

Product Details

What is Cleo Integration Cloud?

Cleo Integration Cloud (CIC) is a cloud-based integration platform, purpose-built to design, build, operate and optimize critical ecosystem integration processes. The CIC platform brings end-to-end integration visibility across EDI, non-EDI, and API integrations that gives technical and business users the confidence to rapidly onboard trading partners, enable integration between applications, and accelerate revenue-generating business processes. On the platform, businesses have the choice of self-service, managed services, or a blended approach – to ensure complete flexibility and control over their integration strategy.

Cleo Integration Cloud Videos

Your traditional B2B business has evolved into a multi-faceted ecosystem of partners, suppliers, systems, marketplaces, applications, and much more. But let's face it, your IT approach to integrating with this ecosystem is outdated and hasn't evolved to keep up with ever-cha...
 Show More
Driving New Revenue Streams with Cleo Integration Cloud

Cleo Integration Cloud Competitors

Cleo Integration Cloud Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationNo
Return to navigation


View all alternatives
Return to navigation

Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found that setting up and configuring the software can sometimes be challenging, with issues such as firewall problems and invalid credentials. However, once the initial setup is complete, the software proves to be a valuable tool for various use cases. Accessing data through different devices, including web, Android, and iPhone, has been reported as simple and efficient, allowing for smooth playback of videos and music, easy file upload and download, and seamless sharing with team members. The software's ability to handle trading partner communication accurately and quickly has been highly praised by customers, as it is critical to their business operations. It supports multiple integration types, such as Business to Business and Application to Application, with a focus on SFTP and S3 modes of transfer. Users have found it effective in integrating different file formats like EDI, flat-file, excel, database, and email, enabling quick onboarding of new trading partners and reusing existing solutions. Additionally, the software offers secure storage and access to Office 365 documentation. Users find tasks like copying and hosting Office 365 data easy and efficient due to clear configuration options for copy type, compression, encryption, and exclusions. The software has proven successful in handling large-scale EDI implementations with thousands of partners exchanging business-critical data. Users appreciate its secure and reliable EDI services with proper receipt and delivery of transaction data while requiring minimal maintenance. The real-time delivery of EDI files to customers has improved monitoring and visibility of file transfers while providing the ability to handle specific exceptions and organize workflow effectively. Moreover, the software meets extra security standards like AS2 communication and offers improved stability compared to legacy platforms. Customers have experienced benefits in terms of cost reduction, flexibility in onboarding new vendors, and meeting specific customer requirements through the software. Furthermore, it has provided integration solutions for non-EDI customers, facilitating communication with various partners through different file types and communication channels. Users have expressed excitement about future plans to automate regression testing and trading partner onboarding processes through collaboration with the software. Users have also found it easier to change their EDI ecosystem from one platform to another, improving communication between different parts of the system. Some users are considering moving to the cloud in the future to enhance their use of the software. Overall, the software has been valuable in resolving B2B communication issues and providing a reliable and worry-free system for users. It is user-friendly, quick, and easy to use, resulting in fast setup and change turnaround times. The software offers a centralized platform for monitoring the entire business, including FTP and AS2 connections, and has facilitated the migration of EDI functionality. Users appreciate the convenience of the messenger option for immediate assistance without the need for additional apps. The software has allowed for faster order submission, increased accuracy, and lower costs in customer service, accounting, and manufacturer chargebacks. Additionally, users value the quick response and support provided by the software for any issues that may arise. The software has been effective in mapping data from customer schemas to the backoffice system's file structure and translating files to different formats.

With Harmony, users find it easy to set up and maintain a growing trading partner database, providing them with easy administration and visibility into important business data. Clarify is also highly regarded as a user-friendly tool with excellent support for building maps and translations, allowing for efficient and accurate translations. The product is widely used for EDI and A2A integrations, enabling businesses to track and document their own processes. It offers flexibility in handling customer non-standard mapping requirements.

The highly available and secure transmission system provided by Cleo Integration Cloud meets the needs of clients and vendors when it comes to EDI transactions with customers and vendors. It also connects to various endpoints like eCommerce sites and cloud-based solutions. Users can access a dashboard to monitor the status of orders, shipments, and resolve any issues. Cleo products have a long-standing reputation in this field, being utilized for over 10 years to handle any-to-any translations and support various connection types and file formats.

Implementing this product has allowed users to modernize their infrastructure and applications by managing data transmission and transformation processes within their business. It has provided greater visibility into workflow and improved operational consistency within the EDI platform. Customers have experienced increased accuracy in tracking updates to multiple customers after integrating this product. It supports integrations with API DB and XML files, unifying cloud and web services effectively. Users have found this product to be a profitable tool that helps solve all their issues quickly.

This software allows for storing projects in the cloud, providing faster access to users and improved security for password-protected data. Customers have seen substantial improvements in data control, file transfer, and decision-making capabilities after implementing this product. It has helped unify information, classify it quickly, and improve project performance. The secure upload of large documents and databases, optimized information access, and sharing files with customers have become easier with this software. It has improved data management, document integration, and information reliability for companies. The product offers high security through its integration with FTPs and HTTPs protocols. Users have found the product to be practical, efficient, and providing an excellent experience for securely transferring files. Additionally, the product allows for centralized management of databases and web-based services, ensuring data security and efficient project development.

The product has improved EDI integration, access to data, and productivity for customer service departments. Users have found it to be an excellent cloud storage tool, allowing for easy integration of different document formats and updating them directly in the cloud. Its scalability, profitability, and high-performance cloud infrastructure make it a valuable asset for managing databases. Users have experienced a reduction in headaches and improved productivity after consolidating everything in one place. Furthermore, the product has successfully solved major supply chain management issues, improved customer satisfaction, and increased business production and productivity.

Users find the product to be a single platform for managing web-based services, addressing open issues, and monitoring performance effectively. They have also reported that the product provides a secure way to upload and transfer large legal files, enhancing collaboration with clients and case managers. It has enabled users to start more efficient EDI integration processes, automated workflows, and design effective delivery solutions. The product proves helpful in integrating web-based services while managing data securely and supporting API connectivity.

Finally, users have integrated relevant information effectively and improved availability through the product, enhancing their company's operations overall. With its wide range of features and capabilities, this software has become a go-to solution for businesses looking to streamline their operations, enhance communication with partners, improve data management, and increase productivity across various industries.

Scheduler Tool: Users have found the Scheduler feature in the product to be highly beneficial, allowing them to conveniently access all their scheduled tasks in one place. This tool has been praised by multiple reviewers for enhancing productivity and providing a clear overview of their schedules.

Excellent Data Transformation Capabilities: The product offers outstanding data transformation capabilities, seamlessly translating various data formats into other formats. Users highly value this functionality as it enables smooth integration with different endpoints using communication protocols such as AS2 or FTP.

Visibility for Teams: Users appreciate the visibility provided by the product to teams within the organization. Several reviewers mention that team members can easily see the flow of data without requiring extensive knowledge of internal processes. This feature promotes collaboration and efficiency by allowing relevant teams to access necessary information without unnecessary complexity.

Slow performance: Several users have mentioned slow full backups, slow uploading and downloading of information, and challenges with system performance.

Lack of support and assistance: Many users have expressed frustration with the lack of immediate assistance from customer support, as well as difficulties in getting updates on open support tickets for weeks or months.

Complexity and usability issues: Users have found the product to be complicated, lacking certain features, and having a steep learning curve. They also mentioned difficulties in creating and organizing objects in the SVN repository, finding the interface unintuitive at times, and facing challenges with certificate management.

Reviewers of CleoCloud commonly recommend the following:

  • Ask questions and seek clarity about the support model and visibility into cloud AS2 when using CleoCloud. This helps users better understand how to utilize the platform efficiently.
  • Thoroughly research before choosing a vendor. Many consider CleoCloud to be one of the best vendors they have worked with. They recommend speaking to CleoCloud's sales team to address specific needs and questions.
  • Consider the business impact and trading partner experience during implementation. This ensures a smooth transition and positive outcomes for both the user's organization and their partners.

Overall, reviewers find CleoCloud worth the investment, saving them time and money. They appreciate the prompt and high-quality support provided by CleoCloud's team. Additionally, reviewers recommend understanding mappings within CleoCloud for effective use. Some users also mention that CleoCloud has great potential to further enhance their operations in the future.

Attribute Ratings


(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
John Barbagallo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As a EDI solution, we've been using Cleo products for 10+ years. Any-to-Any translations is very important to our business. Everything from Email, FTP, AS2, S3 connections as well as Excel, EDI, database, XML and flatfile formats are supported.
  • Any to Any Transformations
  • Ease of Integration
  • Communications Support
  • Version Migration support - coming soon
Using Cleo products for 10+ years, we have had zero downtime due to the product. Excellent support and responsiveness. The development tools are very robust and flexible to most all business needs.
  • EDI Integration
  • Communications
  • Business Process Automation
  • Service Availability and Perfomance
  • Support vs Consulting Fees
  • Overall Cost of Transactions/Partners vs other products/solutions
Before choosing a solution, we did a detailed analysis of cost, performance, scaling and support. Cleo checked all the right boxes and we have been very satisfied with our choice.
Mauro Biefeni | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use CLEO Integration Cloud-primarily for our EDI transactions with customers and with vendors. That was our initial use case for purchasing CLEO, however, we now also use CLEO Integration Cloud to connect to various endpoints such as our eCommerce sites for downloading and updating orders, downloading sales information for BI Analytics use, and for integrating with various other cloud-based solutions that we use. Our teams also access the dashboard for CLEO to see the status of orders coming in, shipments going out, and resolving issues if anything is not as it should be such as an unreceived order or an unsent ASN or invoice.
  • Translates a wide variety of data formats to other data formats with an excellent interface.
  • Connects to various endpoints through various communications protocols such as AS2 or FTP as examples.
  • Allows visibility to teams within the organization who need to see the data flow but don't really need to know the inner workings too deeply.
  • I used to have more to say about what I think CLEO could do better, but since they move so fast to improve the product and add functionality and connectivity, I am hard-pressed to offer any insight here....but let me try.
  • I guess the one issue I have is kind of the same issue I have with many vendors, is that we are always reliant on continuing support agreements even if we originally had an agreement that our license became perpetual after the initial term. But we ended up paying the same amount or more to stay with the "onsite" owned software rather than move to their cloud platform.
CLEO Integration Cloud is well suited in any environment where you need to move and translate business data from one format to another or multiple other formats. It is very well suited to replace existing EDI systems that are cumbersome, are a lot of work to add new mappings (add customers for example), or where the support is lousy and you are constantly creating support tickets to try to resolve issues. It just works very well and is constantly improving including keeping up to changes made by various services such as Shopify.
  • EDI data translation/mapping
  • Dashboard for internal teams to have visibility
  • Excellent interface for ease of implementation
  • We have easily improved our EDI tenfold (or more) as far as ease of adding new customers for example
  • We have saved a ton of money by reducing chargebacks for missing ASNs for example
  • We have improved customer scorecards where they measure our EDI performance such as one large brand name customer we sell wholesale to who originally scored us around 28% and after implementing CLEO we quickly went to a 96%+ score.
Seeburger is also an excellent product but at the time it was a little outside our price range and seemed designed for much larger requirements, whereas we had confidence in CLEO to be able to handle the amount of data conversion we required and in their forward movement and improvement in their product. We were correct and it has proven to be an excellent choice for us.
Microsoft 365 (formerly Office 365), Shopify Plus, Altaro VM Backup
Lashell Taber | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It helps us to keep in the cloud all the work of our department. We have personalized attention and at any time if any problem arises when it comes to saving the documentation.
The speed of information processing is very fast and this allows us to focus on our daily work.
Cleo integration is very easy for our users to send us information about our work.
Mainly we use the application to host our documentation of the Windows environment, Excel, Word and PDF.
  • A great platform perfectly integrated with the rest of the company's software.
  • Detailed design with simple and easy access from anywhere to our information.
  • Multi-location and multi-device access.
  • We save on hardware, software and maintenance, by minimizing the user's need for powerful equipment and the programs in charge of managing and configuring them, reducing the investment in their acquisition.
  • Cleo integration is in charge of technical maintenance and updates.
  • Storing data remotely means losing direct control over it.
  • High cost.
It is a simple and easy way to back up a computer to the cloud and integrated with the office 365 environment. And most importantly, the data is physically safe, off-site and protected by redundant copies, encrypted with Enterprise-level security and maintained by expert systems management personnel.
  • Unknown economic impact.
Great data manager in the cloud, at a competitive price, backed by a great company and great professionals.
Score 9 out of 10
Vetted Review
Verified User
It is being used in our second tier customer support department to translate files from one platform to another. The projects range from simple mappings to complex transformations. We have some test servers where most of the preliminary work is done. We handle most file types, flat file, xml, json and integrate with several APIs.
  • Sending API calls to clients when submitting data back and forth. They can be tested with Postman and work well.
  • Converting files to EDI standards. Creating the EDIs is very meticulous and Cleo has all of the standards and does a great job converting the files.
  • Love the ruleset 2 testing feature. Instead of having to run the project on a test server, the rulesets can be tested locally as soon as they are created.
  • A fully functional help manual would be good. Some topics have no help at all, "envelopeassemblybycontext" for instance.
  • A needed feature is to be able to sort files by either file type (FM, RS, BPS) or by filename. Some of our projects have almost a hundred files.
  • Better, more descriptive error messages. Sometimes a ruleset or process fails and the error message is not helpful.
Good for standard integrations. Some complicated ones are a bit tricky and have to manipulate what Cleo gives you.
  • Our company has been using this when it was still Extol, so we have a lot of projects on Cleo. This is the default method we use to transform file types.
I have only used Cleo.
Most of the support people are great, but if they would create a comprehensive manual, then I would not need to bug them so much.
Return to navigation