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Cleverbridge

Cleverbridge

Overview

What is Cleverbridge?

Cleverbridge is an enterprise eCommerce solution with subscription management capability to drive growth.

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Recent Reviews

TrustRadius Insights

Cleverbridge has become an indispensable tool for inside sales teams, simplifying the sales process through the creation of custom …
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Pricing

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What is Cleverbridge?

Cleverbridge is an enterprise eCommerce solution with subscription management capability to drive growth.

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  • No setup fee

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  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Cleverbridge?

Cleverbridge is a solution used to maximize customer lifetime value, by helping users to orchestrate frictionless self-service transactions across the customer journey, empowering customers to purchase, renew, and expand subscriptions in 240+ countries and territories globally. The solution integrates payments with subscription management, lifecycle marketing automation, advanced analytics, and partner ecosystems with the goal of consistently delivering recurring revenue growth without added headcount.

Cleverbridge Competitors

Cleverbridge Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(2)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Cleverbridge has become an indispensable tool for inside sales teams, simplifying the sales process through the creation of custom shopping carts and ensuring effortless purchases for customers. Customers have found it easy to pay for services using Cleverbridge's payment solutions. Many businesses rely on Cleverbridge for payment processing, order management, tax management, and subscription management. The platform's well-supported and user-friendly features make it a great choice for online store and e-commerce platform management. By handling compliance and payment processing as the merchant of record, Cleverbridge allows businesses to focus on their core competencies.

Cleverbridge serves as an effective e-commerce platform for software companies, providing streamlined currency management, revenue collection, and security. It is particularly beneficial for businesses transitioning to a rent-to-own software model. With Cleverbridge, these companies can easily manage their selling and payments while expanding their reach globally. The platform accommodates multiple currencies, making it cost-effective and convenient for businesses. Additionally, Cleverbridge's cart design effectively relays support information to customers, enhancing the overall user experience. By taking care of credit card transactions, bank transfers, checks, and sales tax payments, Cleverbridge saves businesses valuable administrative time. Through its comprehensive suite of features and user-friendly interface, Cleverbridge empowers businesses to sell products directly online, reaching customers more effectively and improving profit margins.

Expertise in e-commerce and AI: Users appreciate Cleverbridge's strong understanding of the industry and their ability to provide advanced solutions. Several reviewers have mentioned that they value Cleverbridge's expertise in e-commerce and AI, highlighting the company's deep knowledge in these areas.

User-friendly platform for B2B: The simplicity of transactions and dashboard navigation is highly valued by users, indicating that Cleverbridge has designed their platform with businesses in mind. Many reviewers have praised the user-friendliness of Cleverbridge's platform, making it easy for B2B users to manage their operations efficiently.

Helpful team for managing international currencies: Users find the hands-on team at Cleverbridge to be instrumental in managing international currencies and payment methods. This personalized assistance demonstrates that Cleverbridge offers dedicated support for businesses operating globally.

User Interface: Many users have expressed dissatisfaction with the user interface, stating that it could be improved to provide a better user experience. They feel that the current design could be more intuitive and user-friendly.

Website Navigation: The website's navigation has been a common complaint among reviewers. They find it lacking and difficult to navigate across different sections, especially when trying to locate add and modify buttons. This can lead to frustration and hinder smooth usage of the software.

Development Turnaround Times: Reviewers have mentioned concerns about the turnaround times for development tasks. This sometimes leads to delays in implementing necessary changes or updates, impacting their overall experience with the software. Users expect faster response times to ensure efficient workflow and timely delivery of projects.

Based on user reviews, there are three common recommendations for Cleverbridge:

  1. Users highly recommend Cleverbridge due to its comprehensive services and transparent communication. They praise the platform for taking care of everything and emphasize its ease of use for secondary users.

  2. Some users suggest trying another company instead of Cleverbridge. These users feel that they had a less than satisfactory experience and believe that exploring alternative options may be more beneficial.

  3. Several reviewers advise drawing out requirements before using Cleverbridge. They stress the importance of clearly defining needs and expectations in order to make the most out of the platform's features and capabilities.

Overall, while many users highly recommend Cleverbridge for its comprehensive services and ease of use, some caution that it may be worth considering other options. It is also important to thoroughly outline requirements before utilizing the platform to ensure optimal results.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
August 21, 2018

Expert in e-commerce

Madina Mukhamedova | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
Cleverbridge is an excellent e-commerce platform. For us it serves for several purposes: first, it helps us to organize our product catalog. Second, it processes payments from customers all over the world. Finally, it provides users with a shopping cart for our web-site, together with the last page the customer viewed, and what pack of email he gets. The cart is hosted by Cleverbridge, but designed according to our requests and expertise. Primarily, this is an e-commerce tool and used in digital sales to help earn more money.
  • Shopping cart: awesome design, supports multiple languages as well as multiple currencies, wide range of payment options
  • Easy catalog management due to many flexible settings
  • Expertise in e-commerce in every element
  • Because of the many different settings, it becomes hard sometimes to set everything up
  • The slow system can take up to 10 seconds to save something
Cleverbridge is well-suited for big companies that have a client base and want to start online. If you have a wide range of products, and you sell worldwide--where different languages and different settings are needed for each region--then Cleverbridge is good solution. If you just want to start selling with limited stock and with couple of product types only in one region, then it's not good idea to begin with Cleverbridge.
Online Storefront (9)
76.66666666666667%
7.7
Product catalog & listings
80%
8.0
Product management
80%
8.0
Bulk product upload
50%
5.0
Branding
50%
5.0
Mobile storefront
80%
8.0
Product variations
100%
10.0
Website integration
80%
8.0
Visual customization
80%
8.0
CMS
90%
9.0
Online Shopping Cart (2)
90%
9.0
Abandoned cart recovery
80%
8.0
Checkout user experience
100%
10.0
Online Payment System (1)
100%
10.0
eCommerce security
100%
10.0
eCommerce Marketing (2)
75%
7.5
Promotions & discounts
80%
8.0
Personalized recommendations
70%
7.0
eCommerce Business Management (5)
70%
7.0
Multi-site management
80%
8.0
Order processing
100%
10.0
Inventory management
100%
10.0
Shipping
N/A
N/A
Custom functionality
70%
7.0
  • We've just started with Cleverbridge so we'll see
Cleverbridge has a very flexible system, which operates with an enormous amount of settings. It is simultaneously good and bad, because on one hand it is good to be able to adjust settings for each tiny tiny part, but on the other hand it is time consuming. In the sense that it has wide range of supported currencies and languages, it is definitely a plus to operate on Cleverbridge, as you have the opportunity to reach many local markets. Their team also has tons of expertise in e-commerce, which is a definitely bonus for your team, because you get not only the system, but also tips and hints on how to make things better, and avoiding mistakes others have made before.
  • Price management
  • Icons/pictures of the product
  • Descriptions of the product in several languages
  • Emails in diff languages and not clear how to code
Usability is native, but the system is complex. It has a knowledge base, but who reads that, right? So without explanation, sometimes it's hard to understand how to move and set things. But as soon as you get it, it's not a problem anymore. There are 2 major things, which keeps me from giving a higher score: 1 - Delay in time when making changes; can take up to 2 sec when opening a product, and 10 secs when saving a product update. When you do several updates, it is time consuming; 2 - A lot of settings, which also in the end becomes time consuming.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use cleverbridge to manage all aspects of Ecommerce from 2 sites - templatezone and high impact designer
  • Excellent partnet
  • Terrific at subscription software
  • Excellent security and uptime
  • Get even more fluent with other subscription players
Cleverbridge is a great partner - they are particularly well suited for mid-sized companies - not sure about the largest of companies. Their scale is good but not the best. Their technical acumen is quite good and they totally understand their market - unlike other companies in this space they don’t suffer from hubris - they roll up their sleeves and work with individual clients to succeed. Their management is very knowledgeable, friendly and approachable.
Online Storefront (9)
84.44444444444444%
8.4
Product catalog & listings
80%
8.0
Product management
80%
8.0
Bulk product upload
90%
9.0
Branding
90%
9.0
Mobile storefront
90%
9.0
Product variations
80%
8.0
Website integration
90%
9.0
Visual customization
80%
8.0
CMS
80%
8.0
Online Shopping Cart (2)
80%
8.0
Abandoned cart recovery
80%
8.0
Checkout user experience
80%
8.0
Online Payment System (1)
90%
9.0
eCommerce security
90%
9.0
eCommerce Marketing (3)
86.66666666666666%
8.7
Promotions & discounts
90%
9.0
Personalized recommendations
80%
8.0
SEO
90%
9.0
eCommerce Business Management (5)
88%
8.8
Multi-site management
90%
9.0
Order processing
100%
10.0
Inventory management
80%
8.0
Shipping
90%
9.0
Custom functionality
80%
8.0
  • We couldn’t have done this on our own
  • They provided cost-effective eCommerce for us
DR Waco e screwed up the company when we worked with them - they didn’t like customers - I know that sounds odd but it was true and their software was dreadful
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