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Click2Magic

Click2Magic

Overview

What is Click2Magic?

Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer…

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Recent Reviews

TrustRadius Insights

Click2Magic, a live chat app, has proven to be a valuable tool for users in handling multiple customers simultaneously and ensuring that …
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Great Product

10 out of 10
July 15, 2022
Click2magic is easy to set up and implement. We use this live chat app to provide better customer support and improve sales. We can add as …
Continue reading
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Pricing

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ADD-ON

$18

Cloud
per month

PROFESSIONAL

$39

Cloud
Per Seat/Month, Billed Annually.

ENTERPRISE

$69

Cloud
Per Seat/Month, Billed Annually.

Entry-level set up fee?

  • $39 Per Seat/Month, Billed Annually.
    Required
For the latest information on pricing, visithttps://www.click2magic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Click2Magic?

Click2Magic helps businesses of all forms and sizes engage their website visitors with its live chat facility. Not just only live chat, but it also allows business owners to assess qualified leads and helps them convert into the potential customer base. This real-time customer engaging software lets users know the behavior, purchasing patterns, expectations, and needs of the customer, making you work on what they want. Click2Magic can be integrated across the websites of web and mobile apps as a chat widget to instantly handle all your client-customer concerns. Be it for sales, marketplace, tech support, product or service-related inquiries, this customer support lives chat software ensures to chat with your customers with its seamless features.

Click2Magic Features

  • Supported: Widget integration- You can integrate the Click2Magic chat widget on your multiple web or mobile websites based on the pricing plan you choose.
  • Supported: Agents -Click2Magic lets you add multiple customer support executives for each property or website to handle a wide range of customer queries.
  • Supported: Set Permissions -This live web visitor engagement software lets the business owners set special privileges on each agent.
  • Supported: Canned Responses- Keep few ready-made responses with you as a canned message to send instant answers to your web-visitors or customers.
  • Supported: Widget Customization -You can customize the chat widget to match it to your business requirements. Using the facilities of launch requirements and themes of Click2Magic, you can make it look as per your needs.
  • Supported: Categories -Click2Magic allows you to monitor the status of your leads. It also lets you edit or delete the information of the lead status.

Click2Magic Screenshots

Screenshot of Click2MagicScreenshot of Click2Magic - DashboardScreenshot of Click2Magic - chat

Click2Magic Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesAll
Supported LanguagesAll
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Comparisons

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Reviews and Ratings

(9)
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Reviews

(1-5 of 5)
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July 15, 2022

Great Product

Maanav Raj | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Click2magic is easy to set up and implement. We use this live chat app to provide better customer support and improve sales. We can add as many properties as we want. We have retained our customers and improved conversion rates without much effort. We are glad we had chosen the right tool.
  • Personalized conversations
  • CRM integration
  • Powerful archives
  • This customer support software is simple yet effective. It is one of the best productivity tools. Nothing to mention as of now. All the features work well.
With this live chat software, we can now provide friendly and timely customer support. Proactive and personalized conversations have reduced wait times and improved our relationship with our customers. It is well suits for support, sales and marketplaces. Also, it provided greater customer satisfaction and improved our sales. I would recommend it for all the teams irrespective of size.
  • Widget customization
  • CRM integration
  • Highest level of security
  • As mentioned, it had a positive impact on our business. We didn’t have a single visitor who did not receive support and proper attention when they needed us the most. Our chat agents can handle multiple chats at a time and route chats to other department teams because all our team members from different departments (sales, support, and marketing) can view and access the chat transcripts.
We have tried other live chat support tools. However, all of them had not met our goals and requirements. We choose Click2magic for its reliability, scalability, customization options, and affordability.
Shaik Imran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We have been using this live chat app to improve our customer support service. After installing this live chat software to our website, our customer support representatives are able to invite and communicate with website visitors in real-time and respond to their queries on time. Our fast response time has improved customer satisfaction. We would like to continue with this live chat software.
  • Proactive and real-time chat
  • Quick response time
  • Great at engineering website visitors and converting them into customers.
  • Detailed insights
This customer support software works perfectly in responding quickly. We can add multiple agents. And it has a mobile application from which chat agents can provide support to customers on the go. Its insights let us make better decisions.
  • Simple dashboard
  • Chat transcripts
  • Canned responses
  • CRM integration
  • AI-powered analytics
  • Improved response time
  • Improved customer satisfaction
  • improved brand credibility.
  • Improved ROI
This free live chat app has all the essential features we required for our organization. And the tool we have selected previously has only basic features in the free plan and we need to pay for premium features and the paid plan has some features that we do not want. So, we tried Click2magic for 14 days and we are happy with the features. So, we are continuing with this live chat software.
90
Sales
Sai Pratyush | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use this super live chat to improve our sales. It helps to avoid wait times and have personalised chats to improve sales. As a result, we have captured quality leads and improved conversion rates up to 40%. Now, we can say that we can improve it even more through Click2magic.
  • It provides reliable and real-time chat
  • It is best at capturing quality leads
  • It provides in-depth insights into business
  • This live chat app is easy to use and implement. No complexity!
  • This live chat app is easy to use and implement. No complexity!
There are no specific scenarios to mention where Click2magic is less appropriate. It is well-suited for both sales and support.
  • Canned responses
  • Integration with CRM
  • Intuitive UI
  • Improved conversion rates
  • Improved sales
  • Improved Revenue
This live chat software is simple, customizable, and conversion-oriented. It can handle a larger customer base and is affordable. It has a modern UI to provide a greater user experience. A mobile application is also available for this customer support software.
Savitri Nayani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use Click2Magic so that we can be available to our customers 24*7 and address their queries or problems instantly in real-time. This live chat app saves time and helped us gain more customers. We have been using this with a scope of improved user engagement, leads, and sales.
  • Automated responses
  • Real-time communication with website visitors
  • Lead generation
  • Improved sales
  • As of now, it has all the useful features. No cons to mention.
It is best suited for sales, marketplaces, and customer support.
  • Advanced Dashboard where we can view and manage all chats from multiple websites under a single interface.
  • Archives that show the chat history of all customers and visitors
  • Widget settings
  • Improved CX and customer loyalty
  • Quality leads
  • Improved sales
  • Improved ROI
  • Drift
Its ease of use and useful features. I mean it is not congested with lots of features but the providers include only the required features based on our business requirements. No complexity in using this super live chat. Highly recommended!
June 22, 2021

Best tool for chat!

Ramya jamanjyothi | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Earlier I faced problems with other chatbots, so I had to opt Click2Magic, the issues which I thought would be common in any tool, I or my staff never experienced any issues with it. Maintenance is too good.
  • Prompt replies to customers
  • Good maintenance
  • Time-saving tool
  • I didn’t find any con
  • It worked best for my company
It is best suited for companies who give support to their customers who visit the website.
  • An admin can set permissions on the supervisor, agent, and moderator while adding an agent.
  • The widget settings allow customizing the chat widget of a property to suit your business requirements.
  • The admin can add multiple customer support executives for each property and can make them as an Admin.
  • Through Click2Magic we got more number of leads
  • it helped our company to understand the query's of the customer through live chat support
Yes, I recommend Click2Magic to every domain
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