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Clickatell's Touch One live chat support app has been a game-changer for businesses looking to improve their online presence. With …
Overview
What is Clickatell?
Clickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. With it, the vendor states its global customers can manage millions of monthly conversations and transactions, all through chat.
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What is Clickatell?
Clickatell’s Chat Commerce Platform supports the creation and development of customer relationships in chat-based messaging, engagement, and payment solutions. With it, the vendor states its global customers can manage millions of monthly conversations and transactions, all through chat.
Entry-level set up fee?
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- Premium Consulting/Integration Services
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Alternatives Pricing
What is Textedly?
Textedly is an SMS marketing communications platform from the company of the same name in Nashville, that enables users to advertise, promote, announce, and engage with audiences.
What is ActiveCampaign?
ActiveCampaign helps small teams power big businesses with a platform for intelligent marketing automation. It provides email marketing, marketing automation, and CRM tools that help businesses to create incredible customer experiences.
Product Details
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What is Clickatell?
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Clickatell Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Clickatell's Touch One live chat support app has been a game-changer for businesses looking to improve their online presence. With same-day communication options via text and email, it allows companies to address any queries or issues promptly, service their customers better, and attract new clients. Over the course of ten years, users have found Clickatell's service to be excellent, providing good feedback and support when required.
Businesses that have implemented Clickatell's service have seen an improvement in their customer retention rate as they can provide better support services to their clients. In addition, it has allowed them to grow their online visibility as they can communicate with potential consumers faster and more efficiently. As a result, Clickatell has proven to be an exceptional service provider, aiding businesses to communicate with their customers seamlessly and share their offerings directly. Overall, users have had a great experience using Clickatell which has enhanced their customer support capabilities and helped grow their business.
Easy Communication: Users have found Clickatell to be a simple, fast, and easy way to communicate with their customers. Many reviewers appreciated the flexible choice of email or text messaging and found it helpful in resolving customer queries instantly. Several users also praised the ease of integration, especially for international customers.
Useful Features: The reports and monitoring functions available on Clickatell were highly valued by many reviewers as they found them useful for their business needs. Additionally, several users appreciated the autopayments and autofilling features which made their work easier.
Reliable Service: A large number of users appreciated the high uptime and speed of SMS provided by Clickatell, making it very reliable. Furthermore, many users mentioned that they enjoyed working with Touch Flow the most as they found it very easy to use and recommended it to other business users.
Difficult Setup: Some users have found setting up Clickatell to be a challenging process.
Poor UI/UX: Several reviewers have mentioned that the platform has poor user interface/experience, particularly when it comes to payments and report management.
Limited Communication Options: Users have noted that communication is limited to their contacts, making business development less extensive.