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ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).Easy peasy lemon squeezy, simple and powerful live chat.Simplicity is the first option to choose ClickDesk. Before moving to ClickDesk we had 4-5 trials of other top competitors. Those had too many complex terms and were hard to maintain. We were searching for a chat system that we could completely customize and easily install with our website. Our website provides live support to non-users and registered customers. We had been looking for a chat system that allows us to use information from our database when any user is chatting with live support. Using our own theme was another priority as well. They met our needs so perfectly, it was easy to set up and bring live support online. It includes features to add departments, agents, segments, macros, and much more. They have a very open customization facility; we loved it. On the other hand reports and configuration with CMS and major CRM was pretty easy. They also have a cell phone app, Facebook page chat and Google Chrome plugin for live support. Offline ticketing system is useful too. Voice call, file sharing, user desktop screenshot and a lot of other services can be listed.,They have a simple agent panel, your agents don't have to be a pro tech to manage their agent panel. They also have a simple ticking system along with live chat, it's not huge but it does work. Easy to implement with well known knowledgeable and CMS.,They don't have a cell phone app for iOS yet. They could make it work with Slack.,9,Since we started offering live customer support and support ticketing our clients have become more interested. ClickDesk also helped us to turn our visitors into customers. Easy to see who is visiting our website and where they are from. When agents are offline clickdesk doesn't create an automatic ticket for user queries. This is really a negative impact, hopefully, they will fix this soon.,Intercom, LiveChat and Comm100 Live Chat,MySQL, Twilio SMS, Elastic EmailReview from aiflab COO about ClickDeskWe are primarily using ClickDesk for our organization's technical department. Most of our technical discussions or product/services were available in our portal, but people have questions to ask about in detail so that they better understand our services more clearly. We are using the application to solve customer queries and for receiving feedback on how they feel about us. Most of our provided services are web based, so we needed real time interaction with customers and the ability to solve their issues soon as possible.,Location with IP address information. Live voice call and video call facility including adding agent to conference or transfer the chat. Integrated help desk that receives offline messages from customers and can collect logs for future reports. Easy to collect the screenshot from customer's end.,Windows native application that has all the services we can use from browsers. The application should be boot with PC starts and notifies real time actions. More information about users. Real time page visiting histories (more advanced way). Customers can review the agent's profile information (public profile).,10,Overall pricing is high We can handle our customer's 24-hour basis with multiple agent accounts It makes easier our business productivity,Help Scout, Zopim by Zendesk and LiveAgent,Skype, Skype for Business, SlackMy experience with ClickDeskWe have used ClickDesk since 2014 as the main communication tool to support visitors to our website. It has been used by our sales team to provide faster and more objective support to our customers and leads, including information about our products and services.,Very easy to deploy and use (cloud). No need of training (just a quick explanation) for the users. The product may be used by anyone. It does not demand any kind of technical knowledge by the agents. A simple orientation is enough and the person can start using it very quickly. It has an interesting log engine that sends all the conversations that happened via email for a manager. It offers interesting option to customize colours and images of the agent, even in the free version.,I think the product should be available in other languages (for admin users). The free version should offer more options of reporting (they are available only for paid versions). In my opinion pricing per user is high, when compared to other types of systems that are offered in the same model.,9,We only see positive impact. We use the free version and it is the best option we found in the market (considering our website traffic). It is in the cloud! So, no hosting costs at all! The only need is a stable Internet connection for the agents.,WordPress, MailChimp, Bitrix24, OneDrive
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ClickDesk
6 Ratings
Score 8.8 out of 101
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ClickDesk Reviews

ClickDesk
6 Ratings
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Score 8.8 out of 101
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Akram Hasan Sharkar profile photo
September 01, 2017

ClickDesk Review: "Easy peasy lemon squeezy, simple and powerful live chat."

Score 9 out of 10
Vetted Review
Verified User
Review Source
Simplicity is the first option to choose ClickDesk. Before moving to ClickDesk we had 4-5 trials of other top competitors. Those had too many complex terms and were hard to maintain. We were searching for a chat system that we could completely customize and easily install with our website. Our website provides live support to non-users and registered customers. We had been looking for a chat system that allows us to use information from our database when any user is chatting with live support. Using our own theme was another priority as well. They met our needs so perfectly, it was easy to set up and bring live support online. It includes features to add departments, agents, segments, macros, and much more. They have a very open customization facility; we loved it. On the other hand reports and configuration with CMS and major CRM was pretty easy. They also have a cell phone app, Facebook page chat and Google Chrome plugin for live support. Offline ticketing system is useful too. Voice call, file sharing, user desktop screenshot and a lot of other services can be listed.
  • They have a simple agent panel, your agents don't have to be a pro tech to manage their agent panel.
  • They also have a simple ticking system along with live chat, it's not huge but it does work.
  • Easy to implement with well known knowledgeable and CMS.
  • They don't have a cell phone app for iOS yet.
  • They could make it work with Slack.
This thing is good for a small business and people who don't know a lot about tech. Not sure if ClickDesk will work for businesses like FedEx or others.
Read Akram Hasan Sharkar's full review
Sazzad Hossain Sharkar profile photo
September 01, 2017

"Review from aiflab COO about ClickDesk"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are primarily using ClickDesk for our organization's technical department. Most of our technical discussions or product/services were available in our portal, but people have questions to ask about in detail so that they better understand our services more clearly. We are using the application to solve customer queries and for receiving feedback on how they feel about us.

Most of our provided services are web based, so we needed real time interaction with customers and the ability to solve their issues soon as possible.
  • Location with IP address information.
  • Live voice call and video call facility including adding agent to conference or transfer the chat.
  • Integrated help desk that receives offline messages from customers and can collect logs for future reports.
  • Easy to collect the screenshot from customer's end.
  • Windows native application that has all the services we can use from browsers. The application should be boot with PC starts and notifies real time actions.
  • More information about users. Real time page visiting histories (more advanced way).
  • Customers can review the agent's profile information (public profile).
  • Audio and Video call facility.
  • Adding agents to conference or transfer the chat to another one.
  • One click file upload service or getting a screenshot from customers' end easily.
  • Built in customer help desk for support ticketing system etc.
  • Browser based application that can be easily maintainable.
  • Also has a mobile application.

ClickDesk is ideal for a business that is serving support remotely, and agents can easily interact with customers easily from anywhere and do not have location specific problems.
Read Sazzad Hossain Sharkar's full review
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August 01, 2017

User Review: "My experience with ClickDesk"

Score 9 out of 10
Vetted Review
Verified User
Review Source
We have used ClickDesk since 2014 as the main communication tool to support visitors to our website. It has been used by our sales team to provide faster and more objective support to our customers and leads, including information about our products and services.
  • Very easy to deploy and use (cloud). No need of training (just a quick explanation) for the users. The product may be used by anyone. It does not demand any kind of technical knowledge by the agents. A simple orientation is enough and the person can start using it very quickly.
  • It has an interesting log engine that sends all the conversations that happened via email for a manager.
  • It offers interesting option to customize colours and images of the agent, even in the free version.
  • I think the product should be available in other languages (for admin users).
  • The free version should offer more options of reporting (they are available only for paid versions).
  • In my opinion pricing per user is high, when compared to other types of systems that are offered in the same model.
It suits well any kind of website where it is interesting to provide instantaneous support for visitors / leads. It is important to evaluate how the product works when the scenario includes many visitors at the same time (simultaneous) - it will demand several agents and may increase licensing costs. We also see the product as a good option for portals or systems that may demand this kind of communication channel and simply do not have this mechanism natively.
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ClickDesk Scorecard Summary

About ClickDesk

ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).
Categories:  Help Desk,  Live Chat

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ClickDesk Technical Details

Operating Systems: Unspecified
Mobile Application:No