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ClickDesk

ClickDesk

Overview

What is ClickDesk?

ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).

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Recent Reviews

TrustRadius Insights

Amazing Features: Many users have expressed their satisfaction with ClickDesk's wide range of features for live calls, online engagement, …
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TrustRadius Insights
TrustRadius Insights
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.clickdesk.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $16.99 per month
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Product Details

What is ClickDesk?

ClickDesk Video

ClickDesk is the right choice for your website if you are looking for a cloud hosted live help chat software services that requires zero installation and maintenance. With clickdesk live help support chat software service, all your customers' requirements for live help, live s...
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ClickDesk Competitors

ClickDesk Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).

ClickDesk starts at $16.99.

Olark are common alternatives for ClickDesk.

The most common users of ClickDesk are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(15)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Amazing Features: Many users have expressed their satisfaction with ClickDesk's wide range of features for live calls, online engagement, communication, and interaction with users or clients on a professional level. These features have been highly praised by multiple reviewers.

Easy Contact with Customers/Clients: Numerous reviewers have appreciated the seamless ability to contact customers or clients through the platform, which automatically connects them to the relevant representative. This functionality has been highlighted as a major benefit by many users.

Simple Agent Panel: Users find ClickDesk's agent panel to be straightforward and easy to manage, even for those who are not tech-savvy. This user-friendly interface has received positive feedback from several reviewers.

Slow and unresponsive support team: Several users have expressed frustration with the support team of ClickDesk, describing them as having poor operation and being unprofessional and unresponsive to messages. Users have mentioned long response times and a lack of attentiveness to their actual problems.

Lack of mobile app for iOS: A common complaint among reviewers is the absence of a dedicated mobile app for iOS. Users have stated that they are forced to use the platform through browsers instead, which can be inconvenient and less user-friendly.

Limited reporting options in free version: Some users feel that the free version of ClickDesk should offer more options for reporting. Currently, these features are only available in paid versions, leaving users without access to comprehensive analytics and data insights.

Users have made several recommendations based on their experience with the program. First, they suggest testing the product to determine if it meets your specific needs. This recommendation acknowledges that the program may not be suitable for everyone and emphasizes the importance of evaluating its functionality before making a decision.

Second, users recommend the program for small offices or teams of more than four members. This indicates that the product is well-suited for smaller organizations and can effectively support collaborative work among team members.

Lastly, users appreciate the helpfulness and availability of the support staff. They have found the support team to be responsive and ready to assist whenever needed, which enhances the overall user experience.

In addition to these common recommendations, users suggest incorporating social engagement and a helpdesk portal in a chat box within the product. This feature would allow for easier communication and interaction with customers, providing a convenient way to address their inquiries or concerns.

Overall, users recommend thoroughly testing the program to ensure its suitability for their specific requirements. They also highlight its effectiveness for small offices or teams and appreciate the helpfulness of the support staff. Additionally, users recommend adding social engagement and a helpdesk portal in a chat box to enhance customer communication.

Reviews

(1-6 of 6)
Companies can't remove reviews or game the system. Here's why
November 12, 2021

[In my opinion,] beware of ClickDesk charging for services you do not want... and refuse to issue a refund :(

Verified User
General Manager in Customer Service
Sporting Goods Company, 11-50 employees
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
After using ClickDesk for a number of years we stopped using it to try a different app. To our surprise, ClickDesk charged us for a year’s worth of service we did not want. When we saw the charge, we contacted ClickDesk. In our case, we explained we were no longer using ClickDesk and asked for a refund. [In our opinion,] we were astonished when ClickDesk told us that since they already charged us they would not give us a refund. Really??? In our opinion, this may illegal, and we certainly believe it is not ethical… Why would anyone want to do business with a company like this? In our case, we contacted the Better Business Bureau (BBB) to help us get our refund. Of course, because of our experience, we no longer use ClickDesk… We believe this should be a warning to others about our costly mistake for using ClickDesk… you have been warned!
July 04, 2021

Best solution available to have better communication with clients

Paul Christophle | TrustRadius Reviewer
Paul Christophle
SQL Developer/Data Analyst
Coop (Retail, 10,001+ employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
ClickDesk has served the organization for many years in terms of connecting us to our clients and customers easily directly on webchat. I can use ClickDesk easily, anywhere, any time, by just connecting to the internet. [It] has the mobile application which is a great invention to communicate with clients or customers and close more deals to help the organization.
April 24, 2021

Great at what it does, but is a one trick pony

Verified User
Engineer in Engineering
Building Materials Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It was well suited for quick chats. Sometimes a topic over chat can be too complicated and requires a phone call which ClickDesk gives an option for a phone call. It is too specific and limited to conversations. The reason we moved away from this to Microsoft Teams is because Teams is a more all in one solution. It can do chat, phone calls as well as webinars and screen sharing.
September 01, 2017

Review from aiflab COO about ClickDesk

Sazzad Hossain Sharkar | TrustRadius Reviewer
Sazzad Hossain Sharkar
Chief Operating Officer (C.O.O.)
Akhaura Info Foundation (Education Management, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
  • Audio and Video call facility.
  • Adding agents to conference or transfer the chat to another one.
  • One click file upload service or getting a screenshot from customers' end easily.
  • Built in customer help desk for support ticketing system etc.
  • Browser based application that can be easily maintainable.
  • Also has a mobile application.

ClickDesk is ideal for a business that is serving support remotely, and agents can easily interact with customers easily from anywhere and do not have location specific problems.
August 01, 2017

My experience with ClickDesk

Verified User
Director in Sales
E-Learning Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It suits well any kind of website where it is interesting to provide instantaneous support for visitors / leads. It is important to evaluate how the product works when the scenario includes many visitors at the same time (simultaneous) - it will demand several agents and may increase licensing costs. We also see the product as a good option for portals or systems that may demand this kind of communication channel and simply do not have this mechanism natively.
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