Overview
What is ClickDesk?
ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).
[In my opinion,] beware of ClickDesk charging for services you do not want... and refuse to issue a refund :(
Best solution available to have better communication with clients
Great at what it does, but is a one trick pony
Easy peasy lemon squeezy, simple and powerful live chat.
Review from aiflab COO about ClickDesk
My experience with ClickDesk
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $16.99 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ClickDesk?
ClickDesk Video
ClickDesk Competitors
ClickDesk Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(15)Community Insights
- Pros
- Cons
- Recommendations
Amazing Features: Many users have expressed their satisfaction with ClickDesk's wide range of features for live calls, online engagement, communication, and interaction with users or clients on a professional level. These features have been highly praised by multiple reviewers.
Easy Contact with Customers/Clients: Numerous reviewers have appreciated the seamless ability to contact customers or clients through the platform, which automatically connects them to the relevant representative. This functionality has been highlighted as a major benefit by many users.
Simple Agent Panel: Users find ClickDesk's agent panel to be straightforward and easy to manage, even for those who are not tech-savvy. This user-friendly interface has received positive feedback from several reviewers.
Slow and unresponsive support team: Several users have expressed frustration with the support team of ClickDesk, describing them as having poor operation and being unprofessional and unresponsive to messages. Users have mentioned long response times and a lack of attentiveness to their actual problems.
Lack of mobile app for iOS: A common complaint among reviewers is the absence of a dedicated mobile app for iOS. Users have stated that they are forced to use the platform through browsers instead, which can be inconvenient and less user-friendly.
Limited reporting options in free version: Some users feel that the free version of ClickDesk should offer more options for reporting. Currently, these features are only available in paid versions, leaving users without access to comprehensive analytics and data insights.
Users have made several recommendations based on their experience with the program. First, they suggest testing the product to determine if it meets your specific needs. This recommendation acknowledges that the program may not be suitable for everyone and emphasizes the importance of evaluating its functionality before making a decision.
Second, users recommend the program for small offices or teams of more than four members. This indicates that the product is well-suited for smaller organizations and can effectively support collaborative work among team members.
Lastly, users appreciate the helpfulness and availability of the support staff. They have found the support team to be responsive and ready to assist whenever needed, which enhances the overall user experience.
In addition to these common recommendations, users suggest incorporating social engagement and a helpdesk portal in a chat box within the product. This feature would allow for easier communication and interaction with customers, providing a convenient way to address their inquiries or concerns.
Overall, users recommend thoroughly testing the program to ensure its suitability for their specific requirements. They also highlight its effectiveness for small offices or teams and appreciate the helpfulness of the support staff. Additionally, users recommend adding social engagement and a helpdesk portal in a chat box to enhance customer communication.
Reviews
(1-3 of 3)[In my opinion,] beware of ClickDesk charging for services you do not want... and refuse to issue a refund :(
- fairly simple to use
- set up not too difficult
- usually worked OK
- We believe ClickDesk has questionable business practices... be careful
- ClickDesk charged us for services we did not use
- It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.
- live chat
- It is our opinion that ROI would have been OK if we would not have been charged for services not received.
- In our case, ClickDesk ended up costing a LOT more than we planned because they charged us for services we did not use.
- ClickDesk charged us for one year's service we did not use, and they are refusing to give us a refund.
- ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
- It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
- I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
- Support team of ClickDesk is worst in operation. [In my experience they have been] totally unprofessional and unresponsive to messages.
- I recently had some issues while using the platform, their representative responded after an hour and left the conversation without listening to the actual problem.
- Another amazing feature that I like the most in ClickDesk is their notification system.
- It immediately notifies if I miss any customer chat of which it gives me [reminders] to make actions to relevant chat to remove the notification.
- It is super easy to use, complete robust and functional UI, responsive in actions and easy to sign in/out.
- They do not even know about their own platform. It needs a lot of changes to be more robust and helpful.
- Secondly, it is hard to navigate things on the platform, I cannot find some features because of complex preferences.
Great at what it does, but is a one trick pony
- You can speak to someone on demand.
- Has the option of chat or phone call.
- User friendly with little learning curve.
- When I used it, it didn't have a mobile app.
- Support for the product was slow at times.
- Occasional lag in conversations.
- Great live chat feature set.
- Accessible from home or office.
- Provided a way to be plugged into the organization even when traveling on business.
- Helps people to communicate more efficiently.
- Kind of a one trick pony that only offers a means of communication.
- Wasn't an all-in-one solution which made work life less efficient.