TrustRadius Insights
Amazing Features: Many users have expressed their satisfaction with ClickDesk's wide range of features for live calls, online engagement, …
Starting at $16.99 per month
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What is ClickDesk?
ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).
Recent Reviews
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.clickdesk.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $16.99 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ClickDesk?
ClickDesk Video
ClickDesk is the right choice for your website if you are looking for a cloud hosted live help chat software services that requires zero installation and maintenance. With clickdesk live help support chat software service, all your customers' requirements for live help, live s...
 Show More ClickDesk Competitors
ClickDesk Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).
ClickDesk starts at $16.99.
Olark are common alternatives for ClickDesk.
The most common users of ClickDesk are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(15)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Amazing Features: Many users have expressed their satisfaction with ClickDesk's wide range of features for live calls, online engagement, communication, and interaction with users or clients on a professional level. These features have been highly praised by multiple reviewers.
Easy Contact with Customers/Clients: Numerous reviewers have appreciated the seamless ability to contact customers or clients through the platform, which automatically connects them to the relevant representative. This functionality has been highlighted as a major benefit by many users.
Simple Agent Panel: Users find ClickDesk's agent panel to be straightforward and easy to manage, even for those who are not tech-savvy. This user-friendly interface has received positive feedback from several reviewers.
Slow and unresponsive support team: Several users have expressed frustration with the support team of ClickDesk, describing them as having poor operation and being unprofessional and unresponsive to messages. Users have mentioned long response times and a lack of attentiveness to their actual problems.
Lack of mobile app for iOS: A common complaint among reviewers is the absence of a dedicated mobile app for iOS. Users have stated that they are forced to use the platform through browsers instead, which can be inconvenient and less user-friendly.
Limited reporting options in free version: Some users feel that the free version of ClickDesk should offer more options for reporting. Currently, these features are only available in paid versions, leaving users without access to comprehensive analytics and data insights.
Users have made several recommendations based on their experience with the program. First, they suggest testing the product to determine if it meets your specific needs. This recommendation acknowledges that the program may not be suitable for everyone and emphasizes the importance of evaluating its functionality before making a decision.
Second, users recommend the program for small offices or teams of more than four members. This indicates that the product is well-suited for smaller organizations and can effectively support collaborative work among team members.
Lastly, users appreciate the helpfulness and availability of the support staff. They have found the support team to be responsive and ready to assist whenever needed, which enhances the overall user experience.
In addition to these common recommendations, users suggest incorporating social engagement and a helpdesk portal in a chat box within the product. This feature would allow for easier communication and interaction with customers, providing a convenient way to address their inquiries or concerns.
Overall, users recommend thoroughly testing the program to ensure its suitability for their specific requirements. They also highlight its effectiveness for small offices or teams and appreciate the helpfulness of the support staff. Additionally, users recommend adding social engagement and a helpdesk portal in a chat box to enhance customer communication.
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
ClickDesk is managing to be the best in providing the real-time facility of communicating or interacting with customers very effectively. It reduces my work a lot and [is] helping me to have a better communication experience with the clients. Complete robust platform with fully functional tools to have the best experience on the platform.
- ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
- It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
- I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
- Support team of ClickDesk is worst in operation. [In my experience they have been] totally unprofessional and unresponsive to messages.
- I recently had some issues while using the platform, their representative responded after an hour and left the conversation without listening to the actual problem.
- Another amazing feature that I like the most in ClickDesk is their notification system.
- It immediately notifies if I miss any customer chat of which it gives me [reminders] to make actions to relevant chat to remove the notification.
- It is super easy to use, complete robust and functional UI, responsive in actions and easy to sign in/out.
- They do not even know about their own platform. It needs a lot of changes to be more robust and helpful.
- Secondly, it is hard to navigate things on the platform, I cannot find some features because of complex preferences.
ClickDesk is offering top-notch services for clients to communicate and contact their customers on their phones or live with the complete and robust platform. I think it is best of all.
April 24, 2021
Great at what it does, but is a one trick pony
ClickDesk allowed [us to] communicate [with] the others across our organization as well as with customers. It also allowed us to make video calls with team members. It was simple and easy to use with a great interface. It allowed us to respond promptly to customer questions and issues. It also allowed us to receive phone calls through the application when discussing content that was too complex to communicate through chat.
- You can speak to someone on demand.
- Has the option of chat or phone call.
- User friendly with little learning curve.
- When I used it, it didn't have a mobile app.
- Support for the product was slow at times.
- Occasional lag in conversations.
- Great live chat feature set.
- Accessible from home or office.
- Provided a way to be plugged into the organization even when traveling on business.
- Helps people to communicate more efficiently.
- Kind of a one trick pony that only offers a means of communication.
- Wasn't an all-in-one solution which made work life less efficient.
ClickDesk was good at what it did, but it doesn't have the holistic approach that Teams does. With Teams, you can not only chat and make calls, you can host webinars. You can see when people have read your messages to see if they are ignoring you or not. Screen sharing is a breeze and is easy to presentations with the audience. People can virtually raise their hands when they have a question. Also, it [is] easy to conduct polls from the audience in Teams.
September 01, 2017
Easy peasy lemon squeezy, simple and powerful live chat.
Simplicity is the first option to choose ClickDesk. Before moving to ClickDesk we had 4-5 trials of other top competitors. Those had too many complex terms and were hard to maintain. We were searching for a chat system that we could completely customize and easily install with our website. Our website provides live support to non-users and registered customers. We had been looking for a chat system that allows us to use information from our database when any user is chatting with live support. Using our own theme was another priority as well. They met our needs so perfectly, it was easy to set up and bring live support online. It includes features to add departments, agents, segments, macros, and much more. They have a very open customization facility; we loved it. On the other hand reports and configuration with CMS and major CRM was pretty easy. They also have a cell phone app, Facebook page chat and Google Chrome plugin for live support. Offline ticketing system is useful too. Voice call, file sharing, user desktop screenshot and a lot of other services can be listed.
- They have a simple agent panel, your agents don't have to be a pro tech to manage their agent panel.
- They also have a simple ticking system along with live chat, it's not huge but it does work.
- Easy to implement with well known knowledgeable and CMS.
- They don't have a cell phone app for iOS yet.
- They could make it work with Slack.
- Since we started offering live customer support and support ticketing our clients have become more interested.
- ClickDesk also helped us to turn our visitors into customers. Easy to see who is visiting our website and where they are from.
- When agents are offline clickdesk doesn't create an automatic ticket for user queries. This is really a negative impact, hopefully, they will fix this soon.
- Intercom, LiveChat and Comm100 Live Chat
As I mentioned earlier, these competitors are good but they are too complex to manage by a non-tech person. Before deciding to buy clickdesk we tried 4-5 other competitors. Intercom was pretty easy too but also had a considerably complex panel for agents. A few of our departments are not that computer savvy. So we had to pick the easiest service we could find.
September 01, 2017
Review from aiflab COO about ClickDesk
We are primarily using ClickDesk for our organization's technical department. Most of our technical discussions or product/services were available in our portal, but people have questions to ask about in detail so that they better understand our services more clearly. We are using the application to solve customer queries and for receiving feedback on how they feel about us.
Most of our provided services are web based, so we needed real time interaction with customers and the ability to solve their issues soon as possible.
Most of our provided services are web based, so we needed real time interaction with customers and the ability to solve their issues soon as possible.
- Location with IP address information.
- Live voice call and video call facility including adding agent to conference or transfer the chat.
- Integrated help desk that receives offline messages from customers and can collect logs for future reports.
- Easy to collect the screenshot from customer's end.
- Windows native application that has all the services we can use from browsers. The application should be boot with PC starts and notifies real time actions.
- More information about users. Real time page visiting histories (more advanced way).
- Customers can review the agent's profile information (public profile).
- Overall pricing is high
- We can handle our customer's 24-hour basis with multiple agent accounts
- It makes easier our business productivity
The overall benefits provided by ClickDesk are very good. We started our journey with ClickDesk by understanding the pricing variation. We choose ClickDesk to continue to find if it is ideal for our business and finally discovered that it's our right choice to continue. The other services (after a comparison) are quite good, but we love sticking with ClickDesk.
August 01, 2017
My experience with ClickDesk
We have used ClickDesk since 2014 as the main communication tool to support visitors to our website. It has been used by our sales team to provide faster and more objective support to our customers and leads, including information about our products and services.
- Very easy to deploy and use (cloud). No need of training (just a quick explanation) for the users. The product may be used by anyone. It does not demand any kind of technical knowledge by the agents. A simple orientation is enough and the person can start using it very quickly.
- It has an interesting log engine that sends all the conversations that happened via email for a manager.
- It offers interesting option to customize colours and images of the agent, even in the free version.
- I think the product should be available in other languages (for admin users).
- The free version should offer more options of reporting (they are available only for paid versions).
- In my opinion pricing per user is high, when compared to other types of systems that are offered in the same model.
- We only see positive impact. We use the free version and it is the best option we found in the market (considering our website traffic).
- It is in the cloud! So, no hosting costs at all! The only need is a stable Internet connection for the agents.