TrustRadius Insights
Amazing Features: Many users have expressed their satisfaction with ClickDesk's wide range of features for live calls, online engagement, …
Starting at $16.99 per month
View PricingOverview
What is ClickDesk?
ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).
Recent Reviews
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.clickdesk.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $16.99 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is ClickDesk?
ClickDesk Video
ClickDesk is the right choice for your website if you are looking for a cloud hosted live help chat software services that requires zero installation and maintenance. With clickdesk live help support chat software service, all your customers' requirements for live help, live s...
 Show More ClickDesk Competitors
ClickDesk Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).
ClickDesk starts at $16.99.
Olark are common alternatives for ClickDesk.
The most common users of ClickDesk are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(15)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Amazing Features: Many users have expressed their satisfaction with ClickDesk's wide range of features for live calls, online engagement, communication, and interaction with users or clients on a professional level. These features have been highly praised by multiple reviewers.
Easy Contact with Customers/Clients: Numerous reviewers have appreciated the seamless ability to contact customers or clients through the platform, which automatically connects them to the relevant representative. This functionality has been highlighted as a major benefit by many users.
Simple Agent Panel: Users find ClickDesk's agent panel to be straightforward and easy to manage, even for those who are not tech-savvy. This user-friendly interface has received positive feedback from several reviewers.
Slow and unresponsive support team: Several users have expressed frustration with the support team of ClickDesk, describing them as having poor operation and being unprofessional and unresponsive to messages. Users have mentioned long response times and a lack of attentiveness to their actual problems.
Lack of mobile app for iOS: A common complaint among reviewers is the absence of a dedicated mobile app for iOS. Users have stated that they are forced to use the platform through browsers instead, which can be inconvenient and less user-friendly.
Limited reporting options in free version: Some users feel that the free version of ClickDesk should offer more options for reporting. Currently, these features are only available in paid versions, leaving users without access to comprehensive analytics and data insights.
Users have made several recommendations based on their experience with the program. First, they suggest testing the product to determine if it meets your specific needs. This recommendation acknowledges that the program may not be suitable for everyone and emphasizes the importance of evaluating its functionality before making a decision.
Second, users recommend the program for small offices or teams of more than four members. This indicates that the product is well-suited for smaller organizations and can effectively support collaborative work among team members.
Lastly, users appreciate the helpfulness and availability of the support staff. They have found the support team to be responsive and ready to assist whenever needed, which enhances the overall user experience.
In addition to these common recommendations, users suggest incorporating social engagement and a helpdesk portal in a chat box within the product. This feature would allow for easier communication and interaction with customers, providing a convenient way to address their inquiries or concerns.
Overall, users recommend thoroughly testing the program to ensure its suitability for their specific requirements. They also highlight its effectiveness for small offices or teams and appreciate the helpfulness of the support staff. Additionally, users recommend adding social engagement and a helpdesk portal in a chat box to enhance customer communication.
Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
November 12, 2021
[In my opinion,] beware of ClickDesk charging for services you do not want... and refuse to issue a refund :(
Score 1 out of 10
Vetted Review
Verified User
We used the ClickDesk app for live chat with our customers. The app was used for sales support, such as questions about products. We have used it for customer support to answer our customer's questions. We have used it when we were not online. We used ClickDesk for a number of years.
ClickDesk is managing to be the best in providing the real-time facility of communicating or interacting with customers very effectively. It reduces my work a lot and [is] helping me to have a better communication experience with the clients. Complete robust platform with fully functional tools to have the best experience on the platform.
April 24, 2021
Great at what it does, but is a one trick pony
ClickDesk allowed [us to] communicate [with] the others across our organization as well as with customers. It also allowed us to make video calls with team members. It was simple and easy to use with a great interface. It allowed us to respond promptly to customer questions and issues. It also allowed us to receive phone calls through the application when discussing content that was too complex to communicate through chat.
September 01, 2017
Easy peasy lemon squeezy, simple and powerful live chat.
Simplicity is the first option to choose ClickDesk. Before moving to ClickDesk we had 4-5 trials of other top competitors. Those had too many complex terms and were hard to maintain. We were searching for a chat system that we could completely customize and easily install with our website. Our website provides live support to non-users and registered customers. We had been looking for a chat system that allows us to use information from our database when any user is chatting with live support. Using our own theme was another priority as well. They met our needs so perfectly, it was easy to set up and bring live support online. It includes features to add departments, agents, segments, macros, and much more. They have a very open customization facility; we loved it. On the other hand reports and configuration with CMS and major CRM was pretty easy. They also have a cell phone app, Facebook page chat and Google Chrome plugin for live support. Offline ticketing system is useful too. Voice call, file sharing, user desktop screenshot and a lot of other services can be listed.
September 01, 2017
Review from aiflab COO about ClickDesk
We are primarily using ClickDesk for our organization's technical department. Most of our technical discussions or product/services were available in our portal, but people have questions to ask about in detail so that they better understand our services more clearly. We are using the application to solve customer queries and for receiving feedback on how they feel about us.
Most of our provided services are web based, so we needed real time interaction with customers and the ability to solve their issues soon as possible.
Most of our provided services are web based, so we needed real time interaction with customers and the ability to solve their issues soon as possible.
August 01, 2017
My experience with ClickDesk
We have used ClickDesk since 2014 as the main communication tool to support visitors to our website. It has been used by our sales team to provide faster and more objective support to our customers and leads, including information about our products and services.