ClickDesk Reviews

6 Ratings
<a href='' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Filtered By:

Reviews (1-3 of 3)

Akram Hasan Sharkar | TrustRadius Reviewer
September 01, 2017

Easy peasy lemon squeezy, simple and powerful live chat.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • They have a simple agent panel, your agents don't have to be a pro tech to manage their agent panel.
  • They also have a simple ticking system along with live chat, it's not huge but it does work.
  • Easy to implement with well known knowledgeable and CMS.
  • They don't have a cell phone app for iOS yet.
  • They could make it work with Slack.
Read Akram Hasan Sharkar's full review
Sazzad Hossain Sharkar | TrustRadius Reviewer
September 01, 2017

Review from aiflab COO about ClickDesk

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Location with IP address information.
  • Live voice call and video call facility including adding agent to conference or transfer the chat.
  • Integrated help desk that receives offline messages from customers and can collect logs for future reports.
  • Easy to collect the screenshot from customer's end.
  • Windows native application that has all the services we can use from browsers. The application should be boot with PC starts and notifies real time actions.
  • More information about users. Real time page visiting histories (more advanced way).
  • Customers can review the agent's profile information (public profile).
Read Sazzad Hossain Sharkar's full review
Anonymous | TrustRadius Reviewer
August 01, 2017

My experience with ClickDesk

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Very easy to deploy and use (cloud). No need of training (just a quick explanation) for the users. The product may be used by anyone. It does not demand any kind of technical knowledge by the agents. A simple orientation is enough and the person can start using it very quickly.
  • It has an interesting log engine that sends all the conversations that happened via email for a manager.
  • It offers interesting option to customize colours and images of the agent, even in the free version.
  • I think the product should be available in other languages (for admin users).
  • The free version should offer more options of reporting (they are available only for paid versions).
  • In my opinion pricing per user is high, when compared to other types of systems that are offered in the same model.
Read this authenticated review

ClickDesk Scorecard Summary

About ClickDesk

ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).
Categories:  Help Desk,  Live Chat

ClickDesk Competitors

ClickDesk Technical Details

Operating Systems: Unspecified
Mobile Application:No