ClickDesk

ClickDesk

About TrustRadius Scoring
Score 6.6 out of 100
ClickDesk

Overview

What is ClickDesk?

ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).
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Recent Reviews

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of ClickDesk, and make your voice heard!

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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.clickdesk.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $16.99 per month
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Product Demos

Clickdesk - Live Chat - Tutorial
03:54
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Product Details

What is ClickDesk?

ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).

ClickDesk Video

ClickDesk is the right choice for your website if you are looking for a cloud hosted live help chat software services that requires zero installation and maintenance. With clickdesk live help support chat software service, all your customers' requirements for live help, live s...
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ClickDesk Competitors

ClickDesk Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).

ClickDesk starts at $16.99.

Olark are common alternatives for ClickDesk.

The most common users of ClickDesk are from Small Businesses (1-50 employees) and the Computer Software industry.
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Comparisons

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Reviews and Ratings

 (14)

Reviews

(1-6 of 6)
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Score 1 out of 10
Vetted Review
Verified User
  • fairly simple to use
  • set up not too difficult
  • usually worked OK
  • We believe ClickDesk has questionable business practices... be careful
  • ClickDesk charged us for services we did not use
  • It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.
Paul Christophle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
  • It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
  • I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
  • Support team of ClickDesk is worst in operation. [In my experience they have been] totally unprofessional and unresponsive to messages.
  • I recently had some issues while using the platform, their representative responded after an hour and left the conversation without listening to the actual problem.
Akram Hasan Sharkar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • They have a simple agent panel, your agents don't have to be a pro tech to manage their agent panel.
  • They also have a simple ticking system along with live chat, it's not huge but it does work.
  • Easy to implement with well known knowledgeable and CMS.
  • They don't have a cell phone app for iOS yet.
  • They could make it work with Slack.
Sazzad Hossain Sharkar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Location with IP address information.
  • Live voice call and video call facility including adding agent to conference or transfer the chat.
  • Integrated help desk that receives offline messages from customers and can collect logs for future reports.
  • Easy to collect the screenshot from customer's end.
  • Windows native application that has all the services we can use from browsers. The application should be boot with PC starts and notifies real time actions.
  • More information about users. Real time page visiting histories (more advanced way).
  • Customers can review the agent's profile information (public profile).
Score 9 out of 10
Vetted Review
Verified User
  • Very easy to deploy and use (cloud). No need of training (just a quick explanation) for the users. The product may be used by anyone. It does not demand any kind of technical knowledge by the agents. A simple orientation is enough and the person can start using it very quickly.
  • It has an interesting log engine that sends all the conversations that happened via email for a manager.
  • It offers interesting option to customize colours and images of the agent, even in the free version.
  • I think the product should be available in other languages (for admin users).
  • The free version should offer more options of reporting (they are available only for paid versions).
  • In my opinion pricing per user is high, when compared to other types of systems that are offered in the same model.
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