ClickDesk Reviews

6 Ratings
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Score 8.4 out of 100

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Reviews (1-3 of 3)

Akram Hasan Sharkar | TrustRadius Reviewer
September 01, 2017

Easy peasy lemon squeezy, simple and powerful live chat.

Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • They have a simple agent panel, your agents don't have to be a pro tech to manage their agent panel.
  • They also have a simple ticking system along with live chat, it's not huge but it does work.
  • Easy to implement with well known knowledgeable and CMS.
  • They don't have a cell phone app for iOS yet.
  • They could make it work with Slack.
Read Akram Hasan Sharkar's full review
Sazzad Hossain Sharkar | TrustRadius Reviewer
September 01, 2017

Review from aiflab COO about ClickDesk

Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Location with IP address information.
  • Live voice call and video call facility including adding agent to conference or transfer the chat.
  • Integrated help desk that receives offline messages from customers and can collect logs for future reports.
  • Easy to collect the screenshot from customer's end.
  • Windows native application that has all the services we can use from browsers. The application should be boot with PC starts and notifies real time actions.
  • More information about users. Real time page visiting histories (more advanced way).
  • Customers can review the agent's profile information (public profile).
Read Sazzad Hossain Sharkar's full review
Anonymous | TrustRadius Reviewer
August 01, 2017

My experience with ClickDesk

Score 9 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Very easy to deploy and use (cloud). No need of training (just a quick explanation) for the users. The product may be used by anyone. It does not demand any kind of technical knowledge by the agents. A simple orientation is enough and the person can start using it very quickly.
  • It has an interesting log engine that sends all the conversations that happened via email for a manager.
  • It offers interesting option to customize colours and images of the agent, even in the free version.
  • I think the product should be available in other languages (for admin users).
  • The free version should offer more options of reporting (they are available only for paid versions).
  • In my opinion pricing per user is high, when compared to other types of systems that are offered in the same model.
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ClickDesk Scorecard Summary

About ClickDesk

ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).
Categories:  Help Desk,  Live Chat

ClickDesk Competitors

ClickDesk Technical Details

Operating Systems: Unspecified
Mobile Application:No