ClickDesk Reviews

11 Ratings
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Score 8.2 out of 100

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Reviews (1-5 of 5)

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July 04, 2021
Paul Christophle | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
  • It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
  • I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
  • Support team of ClickDesk is worst in operation. [In my experience they have been] totally unprofessional and unresponsive to messages.
  • I recently had some issues while using the platform, their representative responded after an hour and left the conversation without listening to the actual problem.
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April 24, 2021
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Pros and Cons

  • You can speak to someone on demand.
  • Has the option of chat or phone call.
  • User friendly with little learning curve.
  • When I used it, it didn't have a mobile app.
  • Support for the product was slow at times.
  • Occasional lag in conversations.
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September 01, 2017
Akram Hasan Sharkar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • They have a simple agent panel, your agents don't have to be a pro tech to manage their agent panel.
  • They also have a simple ticking system along with live chat, it's not huge but it does work.
  • Easy to implement with well known knowledgeable and CMS.
  • They don't have a cell phone app for iOS yet.
  • They could make it work with Slack.
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September 01, 2017
Sazzad Hossain Sharkar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Location with IP address information.
  • Live voice call and video call facility including adding agent to conference or transfer the chat.
  • Integrated help desk that receives offline messages from customers and can collect logs for future reports.
  • Easy to collect the screenshot from customer's end.
  • Windows native application that has all the services we can use from browsers. The application should be boot with PC starts and notifies real time actions.
  • More information about users. Real time page visiting histories (more advanced way).
  • Customers can review the agent's profile information (public profile).
Read Sazzad Hossain Sharkar's full review
August 01, 2017
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Very easy to deploy and use (cloud). No need of training (just a quick explanation) for the users. The product may be used by anyone. It does not demand any kind of technical knowledge by the agents. A simple orientation is enough and the person can start using it very quickly.
  • It has an interesting log engine that sends all the conversations that happened via email for a manager.
  • It offers interesting option to customize colours and images of the agent, even in the free version.
  • I think the product should be available in other languages (for admin users).
  • The free version should offer more options of reporting (they are available only for paid versions).
  • In my opinion pricing per user is high, when compared to other types of systems that are offered in the same model.
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ClickDesk Scorecard Summary

What is ClickDesk?

ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).
Categories:  Help Desk,  Live Chat

ClickDesk Competitors

ClickDesk Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is ClickDesk?

ClickDesk is an engagement platform offering live chat, video and social capabilities. ClickDesk also includes help desk functionality (ticket management, email support, alerts, etc.).

How much does ClickDesk cost?

ClickDesk starts at $16.99.

Who uses ClickDesk?

The most common users of ClickDesk are from Small Businesses and the Computer Software industry.