TrustRadius Insights
ClickHelp has been widely used by users to create, manage, and publish documentation efficiently. Its intuitive interface allows users to …
Starting at $175 per month
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What is ClickHelp?
ClickHelp is an online documentation tool from the company of the same name headquartered in Yerevan, Armenia, used by software companies to create user manuals, knowledge bases, FAQs, tutorials, etc., and publish them instantly in their portal.
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Pricing
Starter
175 USD
Cloud
per month
Growth
285 USD
Cloud
per month
Professional
580 USD
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://clickhelp.com/online…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $175 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is ClickHelp?
ClickHelp is an online documentation tool used by software companies to write both internal and external technical documentation, translate and publish it in a single portal.
ClickHelp requires no installation, runs in a web browser and supports multiple platforms: Mac OS, Windows, and Linux, so users can author documentation from any place in the world.
ClickHelp Features
- Supported: WYSIWYG topic editor
- Supported: Single-sourcing and content reuse
- Supported: In-depth analytics and reporting
- Supported: Readability scores and metrics
- Supported: Import and export: ClickHelp can import content from Microsoft Word, HTML, Markdown, RTF, CHM, ODT, etc. and export to CHM, HTML5 Web Help, PDF, DOCX, etc.
- Supported: Translation module to create multi-language documentation.
- Supported: Machine translation support.
- Supported: API features
- Supported: Swagger/OpenAPI Definition import
ClickHelp Screenshots
ClickHelp Video
ClickHelp - Professional Online Documentation Tool Introduction
ClickHelp Integrations
ClickHelp Competitors
ClickHelp Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
Frequently Asked Questions
ClickHelp is an online documentation tool from the company of the same name headquartered in Yerevan, Armenia, used by software companies to create user manuals, knowledge bases, FAQs, tutorials, etc., and publish them instantly in their portal.
ClickHelp starts at $175.
The most common users of ClickHelp are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
ClickHelp has been widely used by users to create, manage, and publish documentation efficiently. Its intuitive interface allows users to quickly get started and begin writing documentation. The tool has been praised for its user-friendly features such as the content reuse feature, which eliminates the need for repetitive copy-pasting, saving users time and effort. Additionally, the ClickHelp editor has proven to be a valuable asset with predictability and time-saving features, allowing users to make immediate changes and visualize topics in real-time.
One of the key benefits of ClickHelp is improved collaboration among coworkers and readers. Users appreciate how it has facilitated teamwork and increased satisfaction. Another notable feature is the integration with Google Analytics, which enables users to track how people interact with their content. This valuable information allows users to make data-driven improvements to their documentation. ClickHelp's SEO features have also been commended by users for ensuring that online documentation is indexed by search engines, making it easier to find.
ClickHelp has provided a solution for small development teams who want to focus on their products without the distraction of building their own help system. Its customizable workflow solutions and wide range of integrations have been well-received by users. The tool has also received positive feedback for its customer support, with quick response times and helpful assistance.
Overall, ClickHelp has proven its value in various use cases such as creating user guides, managing internal documents, supporting software products, onboarding new residents, providing training resources, and generating documentation for ticketing systems. Users have found the tool easy to use, reliable, and efficient in improving the accessibility and organization of their documentation. With ClickHelp's time-saving features, collaborative capabilities, and user-friendly interface, it has become a go-to solution for many businesses seeking an effective documentation management tool.
Ease of Use: Users have found ClickHelp to be easy to use and intuitive, with many reviewers mentioning this as a positive aspect. The tool's well-arranged structurality makes it clear where to go and what to click on for different tasks. Some users also appreciate the abundance of features in ClickHelp, eliminating the need for external programs.
Training and Support: Reviewers highly praise the training provided by ClickHelp, describing it as fantastic. They value the availability of learning materials, including tutorials that make their work easier and teach them useful tricks. Users also commend the customer support team for being quick and helpful in their communication, finding them responsive, friendly, professional, and offering outstanding assistance.
Navigation Elements: Users appreciate the ability to add navigation elements like cross-links, TOCs, and breadcrumbs in ClickHelp. This feature allows them to create user-friendly documentation that is easy to navigate. Additionally, users find value in the simplicity and ease of updating or creating content from any office location when using ClickHelp compared to other offline writing editors.
Missing Learning Resource Component: Several users have expressed a desire for a learning resource component in ClickHelp to assist with training and onboarding new users. They feel that having access to tutorials, guides, or interactive learning materials would greatly enhance the user experience and help them make the most out of the software.
Lack of Ready-to-Use Templates: Many reviewers have mentioned that ClickHelp's library of ready-to-use templates is insufficient. They feel that more modern and customizable options would be beneficial, as it would save time and effort in creating visually appealing documentation.
Difficulties with Table of Contents Arrangement: Some users have found it challenging to arrange the table of contents in ClickHelp. They mention that the current process can be tricky and suggest improvements to make it more intuitive and user-friendly.
Users of ClickHelp commonly recommend the following:
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Customization: Users find it convenient to customize the standard package of ClickHelp to only pay for the features they need. This allows them to tailor the platform to their specific requirements and budget.
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Free Trial: It is recommended to try out the free trial of ClickHelp before making a purchase decision. This allows potential users to evaluate if the platform suits their environment and meets their needs.
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Suitable for Small Businesses: ClickHelp is often recommended for start-ups and small companies in the industry. Its cloud-based solution, online editing, and single sourcing features make it a great choice for these types of businesses.
These recommendations highlight the advantages of customizing the package, trying out a free trial, and considering ClickHelp for small businesses.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
February 17, 2023
The best production documentation platform!
I use ClickHelp with our technical documentation team to host and manage our company product documentation. I create, update, and manage user manuals, tutorial videos, and API references for our company's end users.
The publishing process was one main challenge with hosting our product documentation. The platform we used then was just a document-sharing platform that did not support a publishing flow. ClickHelp provides a seamless and intuitive functionality for publishing documentation.
Another issue ClickHelp solved was maintaining versions of our product documentation. ClickHelp allows us to maintain multiple projects in one view, and multiple versions of the same project with rollback functionality.
Our documentation process has greatly improved since we started using ClickHelp.
The publishing process was one main challenge with hosting our product documentation. The platform we used then was just a document-sharing platform that did not support a publishing flow. ClickHelp provides a seamless and intuitive functionality for publishing documentation.
Another issue ClickHelp solved was maintaining versions of our product documentation. ClickHelp allows us to maintain multiple projects in one view, and multiple versions of the same project with rollback functionality.
Our documentation process has greatly improved since we started using ClickHelp.
- Seamless publishing process for documentation.
- Easy to use WYSIWYG editor for creating content.
- Easy customization of HTML and CSS elements.
- The See Also element should be able to automatically update when a new topic is added. Currently, we have to manually remove and re-add the element to do that.
- Ability to host image files externally (eg. S3, Dropbox), like it is done for videos. This will help save storage.
- Image files from imported projects are always duplicated, perhaps a bug, but it needs to be looked into.
- Managing multiple projects.
- Support for partial and full publishing of documents.
- Support for hosting video content externally.
- Separate dashboards for reviewers, authors, and translators.
- Easy to use content editor
- Ability to customize styling of the platform.
- We are able to cater to all our end-users regardless of the software version they are using, simply because we are able to provide multiple product documentation versions.
- Our documentation publishing time was reduced significantly due to the smooth process on ClickHelp.
- With one platform where all our product documentation can be housed, we are expanding technical documentation to other products.
ClickHelp provides an extensive array of features compared to what we used previously. The WYSIWYG editor is so simple, yet brings with it really cool content editing elements.
Publishing content is straightforward with ClickHelp. I can publish a part of a document for partial updates, or create a new publication. I get to host multiple versions of one product documentation based on the software versions we support.
The analytics provided is also very insightful.
Publishing content is straightforward with ClickHelp. I can publish a part of a document for partial updates, or create a new publication. I get to host multiple versions of one product documentation based on the software versions we support.
The analytics provided is also very insightful.