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Clickpost has been widely praised by users for its seamless integration and dedicated customer support. Customers have found it incredibly …
Starting at $300 per month
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What is ClickPost?
ClickPost is a logistics management software built to improve the post-purchase delivery experience, which can be used to integrate & manage 350+ delivery partners under one roof. ClickPost also helps provide a better customer experience by providing a delivery tracking…
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Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $300 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is ClickPost?
ClickPost is a logistics management software built to improve the post-purchase delivery experience, which can be used to integrate & manage 350+ delivery partners under one roof. ClickPost also helps provide a better customer experience by providing a delivery tracking page, automated NDR resolution, and omnichannel communication. This helps increase customer confidence, improves delivery NPS and reduces RTO%.
Key Benefits of using ClickPost-
- Integrate with 350+ carrier partners with few clicks & go live with a new carrier in a day.
- Reduces delivery costs with the help of an intelligent carrier recommendation engine.
- Improve customer post-shipment journey with the help of omnichannel communication via. SMS, Email & Whatsapp & improve the post-purchase shipping experience & brand loyalty.
- Manage NDR with the help of ClickPost's NDR management solution and reduce RTO by 30-50%.
- Manage Returns and automate Courier Allocation for Reverse Pickup.
- Integrates with the user's Storefront and WMS
- Manage role-based user access, creating admins for total access and 'end users' for limited day-to-day access.
ClickPost Features
- Supported: Multi Carrier Shipping
- Supported: Integrated Tracking
- Supported: NDR Management
- Supported: Returns Management
- Supported: COD Reconciliation
ClickPost Screenshots
ClickPost Integrations
ClickPost Competitors
ClickPost Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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(9)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Clickpost has been widely praised by users for its seamless integration and dedicated customer support. Customers have found it incredibly helpful in providing on-time updates, especially for B2C businesses. The software offers a user-friendly way to dispatch orders and provides intelligence on low-cost and effective resolutions. The integration with Clickpost has solved the problem of manual pickup requests and follow-up for AWB, as well as provided real-time status updates from courier partners. The analytics feature of Clickpost is highly regarded, allowing users to choose the best performing partner. This has helped resolve issues with non-delivery reports and return management, leading to improved metrics for on-time shipping and delivery. Users have found Clickpost useful for solving logistics issues such as NDR management, RTO reduction, and generating MIS reports. It has provided a unified experience for customers by offering courier tracking and managing NDR. Furthermore, the platform has made it easy to track shipments from all courier partners and manage NDR on one platform. Users have also found Clickpost to be a valuable tool for logistics handling, NDR management, and shipment tracking. Additionally, it has enabled businesses to execute tie-ups with multiple logistic partners without the hassle of technical integration. The software has reduced go-to-market time for integrating with courier partners, which has positively impacted businesses. Users have praised Clickpost's recommendation engine and user interface for reducing delivery charges and improving customer experience. The platform also offers visibility and integrations for order shipments and tracking, SLA breach tracking, and customer communication. It has made it easier to check delivery status from different courier partners and improve overall customer experience. With Clickpost, users can effortlessly handle numerous courier partners and accounts. The reporting capabilities of Clickpost have received high praise, especially the Control Tower feature. Customers appreciate how Clickpost makes product shipping and tracking a breeze, automatically picking the best carrier and shipping routes for faster delivery and exceptional tracking. Overall, Clickpost has been used for courier allocation, NDR management, and courier tracking, providing users with a comprehensive logistics solution.
Intuitive User Interface: Users have found ClickPost's user interface to be intuitive and easy to navigate, allowing them to accomplish tasks with ease. Several reviewers have praised the seamless integration with 3PL and outbound partners, highlighting its great UI and UX.
Responsive Customer Support: The customer support team at ClickPost has been commended for their responsiveness and on-time support. Reviewers appreciate the cooperative nature of the ClickPost team and their eagerness to solve problems, making the overall experience gratifying.
End-to-End Solution: ClickPost is seen as a complete end-to-end solution for logistics tracking and enablement integrated with WMS. Many users appreciate the ability to easily create shipment labels for multiple couriers simultaneously and track them in a single place. The tracking page feature provides visibility of shipment progress to customers, enhancing their experience.
Delayed Customer Support: Some users have experienced delays in getting a response from the customer support team, which has affected their resolution process and caused frustration. It is important for Clickpost to address this issue promptly to ensure timely assistance for their customers.
Slow New Panel: Several users have found the new panel to be slower compared to the old panel, especially when triggering reports. This sluggishness can hinder user productivity and should be addressed by optimizing the performance of the new panel.
Technical Glitches and Downtime: Users have encountered technical glitches with the software, resulting in occasional downtime. These issues not only affect order shipping speed but also disrupt the overall user experience. Clickpost should prioritize resolving these technical issues to minimize disruptions for its users.
Users have made several recommendations for ClickPost based on their experiences with the software.
Firstly, users suggest that ClickPost is a one-window solution that meets their needs effectively. They appreciate the software's comprehensive functionality and find it well-tested.
Secondly, users recommend using ClickPost for B2B business solutions due to its cost-effectiveness and utility. They believe that it provides value for money and offers useful features for handling business-to-business logistics.
Thirdly, users mention that ClickPost has made their lives easier by providing logistic analysis and the ability to track courier partner performance on a single platform. They appreciate the convenience of having these features consolidated in one place.
Additionally, users express satisfaction with ClickPost's post-sales services and helpful support team. They are glad to have partnered with ClickPost and commend the company for their assistance.
Other recommendations include setting up the recommendation engine accurately and utilizing the NDR portal. Users also suggest enabling SMS/email communications to customers for tracking purposes.
In summary, user recommendations highlight ClickPost as a versatile solution that meets specific business needs, delivers cost-effective B2B solutions, provides logistic analysis and courier performance tracking, and offers excellent post-sales support.
Reviews
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ClickPost has made our lives easier than ever before. From logistic analysis to courier partner performance tracking the software covers it all for us on a single platform. It is a really good software for managing e-commerce logistics. The functionality of multi-carrier shipping, tracking, customer updates, and NDR management is impressive.
- It's really easy to add/delete courier partners. Consumer communication is seamless as well.
- The reliability because it is super fast & super simple at the same time. Decreases the time to market.
- The courier allocation rules/recommendation rules - are smarter and more flexible than any other I have used in the market so far.
- It makes users confuse sometimes because of too many levels if you are developing something
- Less orders means high cost.
- Shipment details sometime missed or gets delayed.
- Handling numerous courier partners and account easily.
- Quick turn around times for any and all queries.
- Service level agreements breach tracking.
- hough faced a few hurdles while configuring Same-Day deliveries which were quickly solved.
- Handling numerous courier partners and account easily.
Stuck shipment and NDR Management which were managed earlier manually but now it seems like a single click implementation further this software is quite user-friendly, have got all the solutions for our e-commerce site.
April 14, 2022
Shipping partner - All in one with intelligence.
I used it to work for the logistics industry previously and understand how big a struggle this could become when it comes to shipping economically, Click post is providing a platform where this makes life easier when business intelligence comes into play. You may define criticality, handling details, urgency, etc to choose the best shipping partner.
- Choose your Shipping Partner.
- Provides options.
- Handles logistics.
- Makes life easier.
- May be this could opt to bring in small time courier companies to maintain feasibility.
- Feasibility analysis.
- Choosing right logistics partner.
- Cost effective.
- Shipping is the biggest crunch now a days and cheap available options with swift services is a dream for any business and ClickPost is making it possible
The e-commerce industry is totally dependent on quality shipping service and in-time deliveries could boost sales as well, shipping costs play a vital role as competition is fierce and the market offers cut-throat competition. Staying in the business while making profits is the key and the solution is very intelligently designed to enhance the success factor for any Ecommerce s company.
Within my organization we used ClickPost for courier allocation and NDR Management. Along with these we also used ClickPost for courier tracking for our customers. It is very easy with ClickPost to integrate with any courier partner. This comes in handy as we don't have to do any changes at our end every time.
- Courier Allocation
- NDR Management
- ABW Generation
- Easier Documentation
- Community Support
- Feature Advertisement
- Courier Allocation
- NDR Management
- Live Tracking
- Unified Dashboard
- Resource Saving
- Time Saving
ClickPost in my observation is far better than Easyship. With the latter we faced a lot of issues such as improper courier tracking, no customer support, no explanations and the likes whereas with ClickPost these problems are completely gone with live courier tracking, allocation and management. So in summation ClickPost is a good solution for courier management.
April 13, 2022
ClickPost is Awesome!!!
Was used for all shipment and tracking needs this particular software is excellent for tracking and shipping. It makes product shipping and tracking a breeze. You will not want to use any other software after using this. It automatically picks the best carrier and the best shipping routes. Packages are delivered much faster and the tracking is phenomenal.
- Tracking
- Fast shipping
- Select shipping partner for fastest shipping
- The software freezes from time to time.
- None other
- The real time service
- Logistic costs
- Sending out our products
- Logistic costs
- Money saved by shipping costs
- Getting our brand name out
I haven't used other products like this. This was the first but I would not switch because, based on my experience using this, there would be no need as far as I can say. This would stack up the best out of all the other products out there based on research and the use of the product.