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ClickPost

ClickPost

Overview

What is ClickPost?

ClickPost is a logistics management software built to improve the post-purchase delivery experience, which can be used to integrate & manage 350+ delivery partners under one roof. ClickPost also helps provide a better customer experience by providing a delivery tracking…

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Learn from top reviewers

A simple & great tool to make your logistics needs smooth & easy.

Rating: 9 out of 10
April 14, 2022
IncentivizedVetted ReviewVerified User
ClickPost has made our lives easier than ever before. From logistic analysis to courier partner performance tracking the software covers it all for us on a single platform. It...
Continue reading
Zulshumail-Ain Bin Pervez
Supervisor - Human Resources
Training & Development Executive
IBEX | Global Pakistan
ClickPost1 year of experience

Shipping partner - All in one with intelligence.

Rating: 9 out of 10
April 14, 2022
IncentivizedVetted ReviewVerified User
I used it to work for the logistics industry previously and understand how big a struggle this could become when it comes to shipping economically, Click post is providing a p...
Continue reading
Fraz Asad.
Analyst - Information Technology
Functional Consultant / Business Analyst
Synergy Computers
ClickPost1 year of experience

Great solution for all your courier and logistics intelligence as a product

Rating: 7 out of 10
April 13, 2022
IncentivizedVetted ReviewVerified User
Within my organization we used ClickPost for courier allocation and NDR Management. Along with these we also used ClickPost for courier tracking for our customers. It is very ...
Continue reading
William Chang
Team Lead - Marketing
Head of Marketing & Alliances
Leadbook
ClickPost2 years of experience

ClickPost is Awesome!!!

Rating: 10 out of 10
April 13, 2022
IncentivizedVetted ReviewVerified User
Was used for all shipment and tracking needs this particular software is excellent for tracking and shipping. It makes product shipping and tracking a breeze. You will not wan...
Continue reading
mike martinez
Employee - Sales
broker
unified health
ClickPost1 year of experience
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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $300 per month
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Product Details

What is ClickPost?

ClickPost is a logistics management software built to improve the post-purchase delivery experience, which can be used to integrate & manage 350+ delivery partners under one roof. ClickPost also helps provide a better customer experience by providing a delivery tracking page, automated NDR resolution, and omnichannel communication. This helps increase customer confidence, improves delivery NPS and reduces RTO%.

Key Benefits of using ClickPost-

  • Integrate with 350+ carrier partners with few clicks & go live with a new carrier in a day.
  • Reduces delivery costs with the help of an intelligent carrier recommendation engine.
  • Improve customer post-shipment journey with the help of omnichannel communication via. SMS, Email & Whatsapp & improve the post-purchase shipping experience & brand loyalty.
  • Manage NDR with the help of ClickPost's NDR management solution and reduce RTO by 30-50%.
  • Manage Returns and automate Courier Allocation for Reverse Pickup.
  • Integrates with the user's Storefront and WMS
  • Manage role-based user access, creating admins for total access and 'end users' for limited day-to-day access.

ClickPost Features

  • Supported: Multi Carrier Shipping
  • Supported: Integrated Tracking
  • Supported: NDR Management
  • Supported: Returns Management
  • Supported: COD Reconciliation

ClickPost Screenshots

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ClickPost Integrations

ClickPost Competitors

ClickPost Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Clickpost has been widely praised by users for its seamless integration and dedicated customer support. Customers have found it incredibly helpful in providing on-time updates, especially for B2C businesses. The software offers a user-friendly way to dispatch orders and provides intelligence on low-cost and effective resolutions. The integration with Clickpost has solved the problem of manual pickup requests and follow-up for AWB, as well as provided real-time status updates from courier partners. The analytics feature of Clickpost is highly regarded, allowing users to choose the best performing partner. This has helped resolve issues with non-delivery reports and return management, leading to improved metrics for on-time shipping and delivery. Users have found Clickpost useful for solving logistics issues such as NDR management, RTO reduction, and generating MIS reports. It has provided a unified experience for customers by offering courier tracking and managing NDR. Furthermore, the platform has made it easy to track shipments from all courier partners and manage NDR on one platform. Users have also found Clickpost to be a valuable tool for logistics handling, NDR management, and shipment tracking. Additionally, it has enabled businesses to execute tie-ups with multiple logistic partners without the hassle of technical integration. The software has reduced go-to-market time for integrating with courier partners, which has positively impacted businesses. Users have praised Clickpost's recommendation engine and user interface for reducing delivery charges and improving customer experience. The platform also offers visibility and integrations for order shipments and tracking, SLA breach tracking, and customer communication. It has made it easier to check delivery status from different courier partners and improve overall customer experience. With Clickpost, users can effortlessly handle numerous courier partners and accounts. The reporting capabilities of Clickpost have received high praise, especially the Control Tower feature. Customers appreciate how Clickpost makes product shipping and tracking a breeze, automatically picking the best carrier and shipping routes for faster delivery and exceptional tracking. Overall, Clickpost has been used for courier allocation, NDR management, and courier tracking, providing users with a comprehensive logistics solution.

Intuitive User Interface: Users have found ClickPost's user interface to be intuitive and easy to navigate, allowing them to accomplish tasks with ease. Several reviewers have praised the seamless integration with 3PL and outbound partners, highlighting its great UI and UX.

Responsive Customer Support: The customer support team at ClickPost has been commended for their responsiveness and on-time support. Reviewers appreciate the cooperative nature of the ClickPost team and their eagerness to solve problems, making the overall experience gratifying.

End-to-End Solution: ClickPost is seen as a complete end-to-end solution for logistics tracking and enablement integrated with WMS. Many users appreciate the ability to easily create shipment labels for multiple couriers simultaneously and track them in a single place. The tracking page feature provides visibility of shipment progress to customers, enhancing their experience.

Delayed Customer Support: Some users have experienced delays in getting a response from the customer support team, which has affected their resolution process and caused frustration. It is important for Clickpost to address this issue promptly to ensure timely assistance for their customers.

Slow New Panel: Several users have found the new panel to be slower compared to the old panel, especially when triggering reports. This sluggishness can hinder user productivity and should be addressed by optimizing the performance of the new panel.

Technical Glitches and Downtime: Users have encountered technical glitches with the software, resulting in occasional downtime. These issues not only affect order shipping speed but also disrupt the overall user experience. Clickpost should prioritize resolving these technical issues to minimize disruptions for its users.

Users have made several recommendations for ClickPost based on their experiences with the software.

Firstly, users suggest that ClickPost is a one-window solution that meets their needs effectively. They appreciate the software's comprehensive functionality and find it well-tested.

Secondly, users recommend using ClickPost for B2B business solutions due to its cost-effectiveness and utility. They believe that it provides value for money and offers useful features for handling business-to-business logistics.

Thirdly, users mention that ClickPost has made their lives easier by providing logistic analysis and the ability to track courier partner performance on a single platform. They appreciate the convenience of having these features consolidated in one place.

Additionally, users express satisfaction with ClickPost's post-sales services and helpful support team. They are glad to have partnered with ClickPost and commend the company for their assistance.

Other recommendations include setting up the recommendation engine accurately and utilizing the NDR portal. Users also suggest enabling SMS/email communications to customers for tracking purposes.

In summary, user recommendations highlight ClickPost as a versatile solution that meets specific business needs, delivers cost-effective B2B solutions, provides logistic analysis and courier performance tracking, and offers excellent post-sales support.

View all reviews
(1-4 of 4)

Shipping partner - All in one with intelligence.

Rating: 9 out of 10
Incentivized
April 14, 2022
FA
Fraz Asad.
Functional Consultant / Business Analyst
Synergy Computers (Information Technology & Services, 201-500 employees)
Vetted Review
Verified User
ClickPost
1 year of experience
View profile
Use Cases and Deployment Scope
I used it to work for the logistics industry previously and understand how big a struggle this could become when it comes to shipping economically, Click post is providing a platform where this makes life easier when business intelligence comes into play. You may define criticality, handling details, urgency, etc to choose the best shipping partner.
Pros
  • Choose your Shipping Partner.
  • Provides options.
  • Handles logistics.
  • Makes life easier.
Cons
  • May be this could opt to bring in small time courier companies to maintain feasibility.
Likelihood to Recommend
When it comes to various shipments to be dispatched to multiple locations, it is always very difficult to rely on people that expertise is minimum in the process, every company works for profits so it's better to use a platform that decides best as per your needs and provides very options.
Most Important Features
  • Feasibility analysis.
  • Choosing right logistics partner.
  • Cost effective.
Return on Investment
  • Shipping is the biggest crunch now a days and cheap available options with swift services is a dream for any business and ClickPost is making it possible
Alternatives Considered
The e-commerce industry is totally dependent on quality shipping service and in-time deliveries could boost sales as well, shipping costs play a vital role as competition is fierce and the market offers cut-throat competition. Staying in the business while making profits is the key and the solution is very intelligently designed to enhance the success factor for any Ecommerce s company.
Other Software Used

A simple & great tool to make your logistics needs smooth & easy.

Rating: 9 out of 10
Incentivized
April 14, 2022
ZB
Zulshumail-Ain Bin Pervez
Training & Development Executive
IBEX | Global Pakistan (Outsourcing/Offshoring, 1001-5000 employees)
Vetted Review
Verified User
ClickPost
1 year of experience
View profile
Use Cases and Deployment Scope
ClickPost has made our lives easier than ever before. From logistic analysis to courier partner performance tracking the software covers it all for us on a single platform. It is a really good software for managing e-commerce logistics. The functionality of multi-carrier shipping, tracking, customer updates, and NDR management is impressive.
Pros
  • It's really easy to add/delete courier partners. Consumer communication is seamless as well.
  • The reliability because it is super fast & super simple at the same time. Decreases the time to market.
  • The courier allocation rules/recommendation rules - are smarter and more flexible than any other I have used in the market so far.
Cons
  • It makes users confuse sometimes because of too many levels if you are developing something
  • Less orders means high cost.
  • Shipment details sometime missed or gets delayed.
Likelihood to Recommend
Click post provides easy integration with courier partners. Ideal for a company who don't have the resources to create and maintain integration with a courier partner. They have everything you need for a complete integration from order handling, tracking, and communicating to customers - email, message, or WhatsApp. Their support is great in that in case of issues, they would quickly help resolve them for you. Also, custom integration and companies' specific requirements are also handled by them.
Most Important Features
  • Handling numerous courier partners and account easily.
  • Quick turn around times for any and all queries.
  • Service level agreements breach tracking.
Return on Investment
  • hough faced a few hurdles while configuring Same-Day deliveries which were quickly solved.
  • Handling numerous courier partners and account easily.
Alternatives Considered
Stuck shipment and NDR Management which were managed earlier manually but now it seems like a single click implementation further this software is quite user-friendly, have got all the solutions for our e-commerce site.
Other Software Used

ClickPost is Awesome!!!

Rating: 10 out of 10
Incentivized
April 13, 2022
mm
mike martinez
broker
unified health (Insurance, 1001-5000 employees)
Vetted Review
Verified User
ClickPost
1 year of experience
Use Cases and Deployment Scope
Was used for all shipment and tracking needs this particular software is excellent for tracking and shipping. It makes product shipping and tracking a breeze. You will not want to use any other software after using this. It automatically picks the best carrier and the best shipping routes. Packages are delivered much faster and the tracking is phenomenal.
Pros
  • Tracking
  • Fast shipping
  • Select shipping partner for fastest shipping
Cons
  • The software freezes from time to time.
  • None other
Likelihood to Recommend
This product ClickPost is well suited for all your real time sync and pick up. It does give you the option to drop pin codes with your shipping partner which makes the tracking process very smooth you always know where your packages are 100 percent of the time and the delivery rate is high. If you are not shipping or tracking lots of orders then this would not be well suited for you.
Most Important Features
  • The real time service
  • Logistic costs
  • Sending out our products
Return on Investment
  • Logistic costs
  • Money saved by shipping costs
  • Getting our brand name out
Alternatives Considered
I haven't used other products like this. This was the first but I would not switch because, based on my experience using this, there would be no need as far as I can say. This would stack up the best out of all the other products out there based on research and the use of the product.

Great solution for all your courier and logistics intelligence as a product

Rating: 7 out of 10
Incentivized
April 13, 2022
WC
William Chang
Head of Marketing & Alliances
Leadbook (Marketing & Advertising, 11-50 employees)
Vetted Review
Verified User
ClickPost
2 years of experience
View profile
Use Cases and Deployment Scope
Within my organization we used ClickPost for courier allocation and NDR Management. Along with these we also used ClickPost for courier tracking for our customers. It is very easy with ClickPost to integrate with any courier partner. This comes in handy as we don't have to do any changes at our end every time.
Pros
  • Courier Allocation
  • NDR Management
  • ABW Generation
Cons
  • Easier Documentation
  • Community Support
  • Feature Advertisement
Likelihood to Recommend
ClickPost is very well suited for small businesses because it provides all necessary tools needed, from logistic analysis to courier partner performance tracking. ClickPost covers it all on once single platform. It is very helpful if you're looking to streamline your courier allocation, courier management, return management and much more.
Most Important Features
  • Courier Allocation
  • NDR Management
  • Live Tracking
Return on Investment
  • Unified Dashboard
  • Resource Saving
  • Time Saving
Alternatives Considered
ClickPost in my observation is far better than Easyship. With the latter we faced a lot of issues such as improper courier tracking, no customer support, no explanations and the likes whereas with ClickPost these problems are completely gone with live courier tracking, allocation and management. So in summation ClickPost is a good solution for courier management.
Other Software Used
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