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ClickSend

Score4.9 out of 10

12 Reviews and Ratings

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What is ClickSend?

ClickSend aims to help businesses communicate with their customers and staff in the moments that matter on the channels, they use every day.

ClickSend is designed to power billions of messages worldwide and offers a full suite of communications products from SMS and rich messaging to letters and fax all done via online dashboard or API.

Categories & Use Cases

Media

Screenshot of ClickSend SMS Dashboard

Screenshot of ClickSend SMS Dashboard

Most Frequent Users

Top 3 industries using ClickSend.
Based on HG Insights installation data
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#1 most frequent

Finance and Insurance

17.9%

7 installations of 39

#2 most frequent

Professional, Scientific, and Technical Services

12.8%

5 installations of 39

#3 most frequent

Information

10.3%

4 installations of 39

Reviews

What users are saying about ClickSend.
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ClickSend-When you lose your keys and find them, you stop looking for anything else....

Jesse CroftsView profile
Managing Director in Corporate at JLC Financial (1-10 employees employees)

Use Cases and Deployment Scope

Our business uses the ClickSend service to increase efficiencies when processing loan applications and responding to our clientele and business affiliates. As a bulk messaging service, and individual SMS service with the option to personalize each message, save templates, review history all at a click without the need to pick up a mobile device.

Pros

  • Ease of installation
  • Ease of user interface
  • Customer Support

Cons

  • Reply to PC Sent SMS shown on both mobile device and in ClickSend Dashboard
  • Reply back to BusinessName sms option
  • Add phone call functionality as it's barely available in the marketplace!

Most Important Features

  • Security
  • Punctuality & 100% Delivery
  • Costs

Return on Investment

  • The ROI is time. More time focused, less time distracted with a mobile device.
  • Early days, however the customer survey and marketing campaigns will hopefully yield results.
  • Customer adherence to appointments and/or rescheduling for missed appointments has drastically increased with the use of reminder and follow-up SMS options that normally wouldn't be used as often on a mobile device.

Other Software Used

Salesforce CMS, Google Workspace (formerly G Suite), OneNote

ClickSend delivers great mail and great value

Incentivized
Allen EshmoiliView profile
President/CEO in Corporate at Premier Spine and Sport Rehabilitation & Wellbeing (1-10 employees employees)

Use Cases and Deployment Scope

I needed a clearinghouse of sorts to send personalized letters and postcards to leads and clients and I was looking for a way to automate the process through my CRM. Thankfully ClickSend came along and integrates beautifully with ActiveCampaign and provided a solution for me. I sent a couple of test pieces to myself and they arrived fast and in good condition with good quality print/ink. Overall, I am very happy with the process.

Pros

  • MAil postcards
  • Mail Letters
  • SMS Campaigns
  • customer service

Cons

  • not much, I am very happy with their products that I use

Most Important Features

  • consistency
  • quality
  • customer service

Return on Investment

  • this is hard to measure, but it contributes to the overall user experience which can build loyalty and trust

Other Software Used

ClickUp, Google Drive, Amazon Drive, Slack, Asana, ActiveCampaign

Sufficient Communication Solutions for Individuals and Companies.

Incentivized
Lamark Lingo
CITO (Chief Information Technology Officer) in Information Technology at Fogelman (51-200 employees employees)

Pros

  • Messaging is one of the perfect job that ClickSend does in our company.
  • Bar code scanning is another procedure, that automates most of our activities.
  • There is proper job planning and management, ensuring the productivity of every employee is well felt.

Cons

  • ClickSend lacks email monitoring, which is critical.
  • ClickSend has no call recording or file sharing, also a big miss.
  • Lastly, ClickSend lacks contact database, which means, the information details of clients are not well captured.

Most Important Features

  • ClickSend has wonderful reporting and analytical features, whose aim is to foster business growth and support decisions.
  • Secondly, ClickSend faciliattes for live chats, where instant communications is done.
  • Jobs and tasks are well shared and assigned to the respective players for a successful business executions.

Return on Investment

  • Communications costs are reduced significantly by the application as the Live chat option is available.
  • Job performances increases, as proper job division and management are done.
  • Collaborations brings creativity, and new ways of handling business, making us competitive.

Alternatives Considered

PackageX Mailroom

Other Software Used

Google Analytics, Zoho Projects, Acoustic Campaign (formerly IBM Watson Campaign Automation)

Obnoxious customer service, not interested in small accounts

Jonathan BirgeView profile
Asst. Group Leader in Engineering at MIT (5001-10,000 employees employees)

Use Cases and Deployment Scope

Wanted to use it for personal contacts to keep "top of mind."

Pros

  • Well-designed website
  • Plenty of communication options
  • Affordable

Cons

  • Terrible and obnoxious customer service
  • Not friendly to small companies and individuals

Most Important Features

  • Automatic parsing of uploaded letters for addresses
  • Ability to do e-mail, SMS or physical mail
  • Low cost

Return on Investment

  • None. I gave up on it.

Alternatives Considered

Postalytics

ClickSend for sms marketing.

Incentivized
Moses Thien
Co-Founder in Customer Service at Automate Accelerator (1-10 employees employees)

Pros

  • Easy setup
  • Great support
  • Lots of functionality

Cons

  • Cost
  • Better learning and onboarding experience
  • A better crm that works with it.

Most Important Features

  • sms marketing
  • integrating to other system
  • email marketing

Return on Investment

  • It increase speed to lead
  • it increase response rate
  • gives a positive increase in sales ROI

Alternatives Considered

HighLevel

Other Software Used

HighLevel, ClickFunnels