ClickSend Reviews

Score 9.2 out of 10

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June 25, 2021

Sufficient Communication Solutions for Individuals and Companies.

CITO (Chief Information Technology Officer)

FogelmanConstruction, 51-200 employees

Score 10 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

ClickSend is our reliable and confident business communications application, with quality services and affordability. The application has intelligent mail support, which is remarkable in analyzing the intelligence level of all stakeholders. Besides, ClickSend supports barcode scanning, which simplifies most of our operations. We make chats and other communication means efficiently, even though the use of mobile devices. Lastly, ClickSend has job management specifications, so effective in the proper running of the firm.

Pros and Cons

Messaging is one of the perfect job that ClickSend does in our company.
Bar code scanning is another procedure, that automates most of our activities.
There is proper job planning and management, ensuring the productivity of every employee is well felt.

ClickSend lacks email monitoring, which is critical.
ClickSend has no call recording or file sharing, also a big miss.
Lastly, ClickSend lacks contact database, which means, the information details of clients are not well captured.

Likelihood to Recommend

ClickSend supports live chats, where instant messaging is done for both formal or informal discussions. Besides, proper management of tasks, from the simplified ones to the complex ones, and every player is well assigned. The option of bar code in this application ensures there is the automation of many tasks and reduces paperwork.

Read Lamark Lingo's full review

October 20, 2020

ClickSend the go-to SMS solution

Ramón Carmona Medina

Co-Founder and CMO

BussiTransportation/Trucking/Railroad, 11-50 employees

Score 8 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

Bussi is a ride-hailing app in Mexico City with more than 60 routes, 32,000 active users a month, and more than 138,000 registered users. To communicate with our users, we use a variety of services including ClickSend. We believe nothing is more direct than SMS so if you have something important to communicate and is urgent SMS is your choice. We usually send 2 kinds of campaigns with ClickSend: general/promotion campaigns to different lists of segmented users (segmented per route, area, kind of engagement) or for sending automated SMS, for example, a welcome SMS or a discount. This kind of action lets us be closer to our users and it has shown to be effective as the retention increase and the churn decreases.

Pros and Cons

You can add list of users just by uploading numbers CSV or by uploading detailed CSV.
You can generate quick campaigns just like in email, save templates with URLs, send immediately, or schedule for a certain date and hour. They have analytics, shared, and private numbers. I like that it is super straightforward.
You can make automated campaings that will be sent every time a new user joins a list. This you can do with 3rd-party integrations such as your own app or Zapier since ClickSend already has this integration.
Super cheap and it's what I like most. You pay for SMS in bulk with really competitive prices. Most SMS companies want to charge by the number of users, and when you have 32,000 active users or +130,000 users it just becomes expensive so ClickSend is the SMS solution.
In general, using ClickSend is quick and the learning curve for new users is flat since it's almost the same as an email marketing tool just for SMS and compressed.

Definitely the UI--I mean you can do practically everything and so fast but still the general design feels a little bit old and they haven't renovated in the last 2-3 years that I have been using it.
Add Paypal. Currently, ClickSend uses only Stripe, and Stripe trend to block credit cards if you have a lot of transactions processed by Stripe (in different services). It may be a bank issue with Stripe in my country, but still, your users are affected and it's a pain not to be able to have more payment methods. Paypal is just fine and it usually doesn't have the kinds of problems that Stripe has.

Likelihood to Recommend

ClickSend is not for activation account SMS. For that, you can use services like TWILIO. Neither is it for having continuous communication with your users, like a kind of chat over SMS (becomes expensive). Better to try to route your users to a common customer communication tool like Facebook Messenger or something.

It is definitely suitable for outbound marketing campaigns to already registered users. Some exmples would be to send a communication annoucement, send a general offer to all your database of users, to send offers to a particular segment of users by filtering them, automated marketing campaigns based on users who join lists (users that just register and you send 1-5 welcome SMS with tips and tricks on how to better use your product, SMS to users who have an issue with payment method so they can check quickly with its bank, automated SMS with offers each time the user makes a trip, a buy, or gets more engaged with the product).

Support Rating

8

In general, support is good. Actually they usually write to you about things like when you upload your first contacts, send your first campaign, or when you forget to put the opt-out option. Of course, they are automated emails but it happens that if you reply to one of them a real support agent will attend to your case. If you have any doubt you can write directly to support by email. I'm not sure if they are using Zendesk or any other kind of program but they usually answer in less than 2 hours. Still, the option of an actual real-time chat is missing.

Read Ramón Carmona Medina's full review

What is ClickSend?

ClickSend aims to help businesses communicate with their customers and staff in the moments that matter on the channels, they use every day.

ClickSend is designed to power billions of messages worldwide and offers a full suite of communications products from SMS and rich messaging to letters and fax all done via online dashboard or API.

Categories: ,

Bulk SMS Gateway

Transactional Messaging API

Online to Post Service

Outlook to SMS Plugin

Email Marketing

Text-To-Voice Call Gateway

Email to Fax

ClickSend Screenshots

ClickSend Video

Welcome to ClickSend.

ClickSend Integrations

Zapier, Typeform, Shopify, LiveAgent, Freshservice, BigCommerce, Freshdesk, Sendinblue, Adobe Campaign, Airbrake, Help Scout, HubSpot Marketing Hub, Zendesk Support Suite, Calendly, WooCommerce, SimplyCast, Microsoft To Do (formerly Wunderlist), Ambassador Referral Marketing Platform (discontinued), MySQL, Mailchimp, Formstack Forms, AWeber, TeamViewer Web Monitoring (Monitis), Umbraco CMS, LemonStand (Discontinued), LeadSquared, Airtable, Eventbrite, ClickFunnels, MS SharePoint, Evernote, AdRoll, Microsoft 365 (formerly Office 365), Autopilot, Slack, IFTTT, ActiveCampaign, Pardot, Asana, Stripe, Xero, PrestaShop, Buffer, Zoom, Marketo, Trello, RITEQ Workforce Manager, Harvest, Qlik Application Automation (Blendr.io), ConvertKit, Teachable, Webflow, Vimeo, Acuity Scheduling, a Squarespace company, Gmail, SweepBright, PubNub, Facebook Lead Ads, Agiloft, Zoho, Flickr, AroFlo, Twitter, MiniOrange, Salesforce, InfusionSoft, Reddit, Reamaze, Pinterest, Google Calendar, Lander, Magento Commerce Cloud (formerly Magento), FullContact, Desk, Find My Shift, Arduino, Disqus, Meetup, Feedly, MediTrust

ClickSend Competitors

Twilio, MessageMedia, Clickatell

ClickSend Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Edition	Pricing Details	Terms
SMS	$0.0177	Per text for at least 2,000 texts
Email	$0.0056	Per email for at least 25,000 emails

ClickSend Support Options

	Free Version	Paid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
24/7 Customer Support

ClickSend Technical Details

Deployment Types:	SaaS
Operating Systems:	Unspecified
Mobile Application:	Apple iOS, Android