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ClickSend

ClickSend

Overview

What is ClickSend?

ClickSend aims to help businesses communicate with their customers and staff in the moments that matter on the channels, they use every day.ClickSend is designed to power billions of messages worldwide and offers a full suite of communications products from…

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Recent Reviews

TrustRadius Insights

ClickSend has proven to be an essential tool for businesses in various industries, providing effective solutions for communication needs. …
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Pricing

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Email

$0.0056

Cloud
Per email for at least 25,000 emails

SMS

$0.0177

Cloud
Per text for at least 2,000 texts

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.clicksend.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is ClickSend?

ClickSend aims to help businesses communicate with their customers and staff in the moments that matter on the channels, they use every day.

ClickSend is designed to power billions of messages worldwide and offers a full suite of communications products from SMS and rich messaging to letters and fax all done via online dashboard or API.

ClickSend Features

  • Supported: Bulk SMS Gateway
  • Supported: Transactional Messaging API
  • Supported: Online to Post Service
  • Supported: Outlook to SMS Plugin
  • Supported: Email Marketing
  • Supported: Text-To-Voice Call Gateway
  • Supported: Email to Fax

ClickSend Screenshots

Screenshot of ClickSend SMS Dashboard

ClickSend Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
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Comparisons

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Reviews and Ratings

(10)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ClickSend has proven to be an essential tool for businesses in various industries, providing effective solutions for communication needs. For example, Bussi, a ride-hailing app in Mexico City, relies on ClickSend's SMS capabilities to communicate directly with their users. This direct and urgent method of communication has proven to be invaluable for Bussi, allowing them to send general promotion campaigns, automated welcome messages, and discounts. By segmenting users based on routes, areas, and engagement levels, Bussi has seen an increase in user retention and a decrease in churn.

In addition to its SMS features, ClickSend offers intelligent mail support and barcode scanning functionalities that have greatly simplified operations for businesses like Bussi. This enables them to analyze the intelligence level of stakeholders and efficiently communicate with users through chats and other means, even on mobile devices. Furthermore, ClickSend's job management specifications contribute to the proper running of businesses by streamlining processes related to loan applications, client communication, marketing campaigns, and more.

Moreover, ClickSend is highly regarded within the marketing department as it facilitates efficient SMS marketing. Its integration with ActiveCampaign allows for seamless automation of personalized letters and postcards to leads and clients. This integration enhances communication with prospects and ensures a higher conversion rate. Additionally, ClickSend serves as a cost-effective solution for organizations looking to communicate with clients via SMS and MMS for both marketing and transactional purposes. With features like template saving, message history review, and easy contact management, ClickSend enables businesses to maintain a strong connection with their audience.

The versatility of ClickSend is further exemplified by its functionality as an automated SMS reminder tool within client email sequences. Small businesses have found this feature to be invaluable in ensuring timely communication and reducing missed appointments or deadlines. Overall, ClickSend offers a wide range of use cases that address the communication needs of businesses across different industries in a reliable and efficient manner.

Straightforward and Easy to Use: Users have praised ClickSend for its straightforward and intuitive user interface, which resembles an email marketing tool. Several reviewers have mentioned that the platform is easy to navigate and use efficiently.

Convenient List Management: Many users appreciate the convenience of ClickSend's list management feature, allowing them to upload lists of numbers in CSV format. This enables users to add multiple recipients at once, saving time and effort.

Effective Campaign Management: Reviewers have found ClickSend's campaign management capabilities highly effective. They value the ability to generate quick campaigns, save templates with URLs, schedule messages for specific dates and times, and track campaign performance through analytics. This comprehensive set of features allows users to optimize their SMS messaging strategies effectively.

Outdated User Interface: Several users have expressed their dissatisfaction with ClickSend's outdated user interface. They have been using the software for a significant period of time and have not witnessed any improvements in the design, which they believe is in need of renovation.

Limited Payment Options: Some users have pointed out the lack of payment options available in ClickSend. Currently, the software only supports Stripe as a payment method, which can sometimes cause issues for users with multiple transactions across different services. Users have suggested adding PayPal as an alternative payment option to provide more flexibility and reliability.

Missing Key Features: A common concern raised by reviewers is the absence of certain critical features in ClickSend. Users have highlighted that email monitoring, call recording, and file sharing capabilities are missing from the software. These features are commonly expected in similar software and their absence has been noted by several customers.

Attribute Ratings

Reviews

(1-7 of 7)
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Allen Eshmoili | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I needed a clearinghouse of sorts to send personalized letters and postcards to leads and clients and I was looking for a way to automate the process through my CRM. Thankfully ClickSend came along and integrates beautifully with ActiveCampaign and provided a solution for me. I sent a couple of test pieces to myself and they arrived fast and in good condition with good quality print/ink. Overall, I am very happy with the process.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ClickSend to communicate with our clients via SMS and MMS for marketing & transactional purposes. It's very useful to contact clients in our database and works out at a very reasonable price. We also use ClickSend to send automated SMS reminders within our current client email sequence. Would highly recommend ClickSend for a small business.
Jesse Crofts | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our business uses the ClickSend service to increase efficiencies when processing loan applications and responding to our clientele and business affiliates. As a bulk messaging service, and individual SMS service with the option to personalize each message, save templates, review history all at a click without the need to pick up a mobile device.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
It helps with our sms marketing function across our marketing department. It creates the ability for us to message our prospect through text and creates a faster speed to lead transition. It gives the ability to ensure a faster response from our marketing and sales team to reach to our prospect and ensure a higher conversion in the process.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
ClickSend is our reliable and confident business communications application, with quality services and affordability. The application has intelligent mail support, which is remarkable in analyzing the intelligence level of all stakeholders. Besides, ClickSend supports barcode scanning, which simplifies most of our operations. We make chats and other communication means efficiently, even though the use of mobile devices. Lastly, ClickSend has job management specifications, so effective in the proper running of the firm.
Ramón Carmona Medina | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Bussi is a ride-hailing app in Mexico City with more than 60 routes, 32,000 active users a month, and more than 138,000 registered users. To communicate with our users, we use a variety of services including ClickSend. We believe nothing is more direct than SMS so if you have something important to communicate and is urgent SMS is your choice. We usually send 2 kinds of campaigns with ClickSend: general/promotion campaigns to different lists of segmented users (segmented per route, area, kind of engagement) or for sending automated SMS, for example, a welcome SMS or a discount. This kind of action lets us be closer to our users and it has shown to be effective as the retention increase and the churn decreases.
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