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ClickSend

ClickSend

Overview

What is ClickSend?

ClickSend aims to help businesses communicate with their customers and staff in the moments that matter on the channels, they use every day.ClickSend is designed to power billions of messages worldwide and offers a full suite of communications products from…

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Recent Reviews

TrustRadius Insights

ClickSend has proven to be an essential tool for businesses in various industries, providing effective solutions for communication needs. …
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Pricing

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Email

$0.0056

Cloud
Per email for at least 25,000 emails

SMS

$0.0177

Cloud
Per text for at least 2,000 texts

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.clicksend.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is ClickSend?

ClickSend aims to help businesses communicate with their customers and staff in the moments that matter on the channels, they use every day.

ClickSend is designed to power billions of messages worldwide and offers a full suite of communications products from SMS and rich messaging to letters and fax all done via online dashboard or API.

ClickSend Features

  • Supported: Bulk SMS Gateway
  • Supported: Transactional Messaging API
  • Supported: Online to Post Service
  • Supported: Outlook to SMS Plugin
  • Supported: Email Marketing
  • Supported: Text-To-Voice Call Gateway
  • Supported: Email to Fax

ClickSend Screenshots

Screenshot of ClickSend SMS Dashboard

ClickSend Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
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Comparisons

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Reviews and Ratings

(10)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

ClickSend has proven to be an essential tool for businesses in various industries, providing effective solutions for communication needs. For example, Bussi, a ride-hailing app in Mexico City, relies on ClickSend's SMS capabilities to communicate directly with their users. This direct and urgent method of communication has proven to be invaluable for Bussi, allowing them to send general promotion campaigns, automated welcome messages, and discounts. By segmenting users based on routes, areas, and engagement levels, Bussi has seen an increase in user retention and a decrease in churn.

In addition to its SMS features, ClickSend offers intelligent mail support and barcode scanning functionalities that have greatly simplified operations for businesses like Bussi. This enables them to analyze the intelligence level of stakeholders and efficiently communicate with users through chats and other means, even on mobile devices. Furthermore, ClickSend's job management specifications contribute to the proper running of businesses by streamlining processes related to loan applications, client communication, marketing campaigns, and more.

Moreover, ClickSend is highly regarded within the marketing department as it facilitates efficient SMS marketing. Its integration with ActiveCampaign allows for seamless automation of personalized letters and postcards to leads and clients. This integration enhances communication with prospects and ensures a higher conversion rate. Additionally, ClickSend serves as a cost-effective solution for organizations looking to communicate with clients via SMS and MMS for both marketing and transactional purposes. With features like template saving, message history review, and easy contact management, ClickSend enables businesses to maintain a strong connection with their audience.

The versatility of ClickSend is further exemplified by its functionality as an automated SMS reminder tool within client email sequences. Small businesses have found this feature to be invaluable in ensuring timely communication and reducing missed appointments or deadlines. Overall, ClickSend offers a wide range of use cases that address the communication needs of businesses across different industries in a reliable and efficient manner.

Straightforward and Easy to Use: Users have praised ClickSend for its straightforward and intuitive user interface, which resembles an email marketing tool. Several reviewers have mentioned that the platform is easy to navigate and use efficiently.

Convenient List Management: Many users appreciate the convenience of ClickSend's list management feature, allowing them to upload lists of numbers in CSV format. This enables users to add multiple recipients at once, saving time and effort.

Effective Campaign Management: Reviewers have found ClickSend's campaign management capabilities highly effective. They value the ability to generate quick campaigns, save templates with URLs, schedule messages for specific dates and times, and track campaign performance through analytics. This comprehensive set of features allows users to optimize their SMS messaging strategies effectively.

Outdated User Interface: Several users have expressed their dissatisfaction with ClickSend's outdated user interface. They have been using the software for a significant period of time and have not witnessed any improvements in the design, which they believe is in need of renovation.

Limited Payment Options: Some users have pointed out the lack of payment options available in ClickSend. Currently, the software only supports Stripe as a payment method, which can sometimes cause issues for users with multiple transactions across different services. Users have suggested adding PayPal as an alternative payment option to provide more flexibility and reliability.

Missing Key Features: A common concern raised by reviewers is the absence of certain critical features in ClickSend. Users have highlighted that email monitoring, call recording, and file sharing capabilities are missing from the software. These features are commonly expected in similar software and their absence has been noted by several customers.

Attribute Ratings

Reviews

(1-7 of 7)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • I enjoy how simple it is to create a new SMS campaign.
  • How easily we can include it into our email sequences.
  • Very affordable payment option.
  • At times, the length of the text can feel quite short to keep it under a certain price.
  • Links sent through ClickSend are often marked as spam.
Jesse Crofts | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Ease of installation
  • Ease of user interface
  • Customer Support
  • Reply to PC Sent SMS shown on both mobile device and in ClickSend Dashboard
  • Reply back to BusinessName sms option
  • Add phone call functionality as it's barely available in the marketplace!
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Messaging is one of the perfect job that ClickSend does in our company.
  • Bar code scanning is another procedure, that automates most of our activities.
  • There is proper job planning and management, ensuring the productivity of every employee is well felt.
  • ClickSend lacks email monitoring, which is critical.
  • ClickSend has no call recording or file sharing, also a big miss.
  • Lastly, ClickSend lacks contact database, which means, the information details of clients are not well captured.
Ramón Carmona Medina | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • You can add list of users just by uploading numbers CSV or by uploading detailed CSV.
  • You can generate quick campaigns just like in email, save templates with URLs, send immediately, or schedule for a certain date and hour. They have analytics, shared, and private numbers. I like that it is super straightforward.
  • You can make automated campaings that will be sent every time a new user joins a list. This you can do with 3rd-party integrations such as your own app or Zapier since ClickSend already has this integration.
  • Super cheap and it's what I like most. You pay for SMS in bulk with really competitive prices. Most SMS companies want to charge by the number of users, and when you have 32,000 active users or +130,000 users it just becomes expensive so ClickSend is the SMS solution.
  • In general, using ClickSend is quick and the learning curve for new users is flat since it's almost the same as an email marketing tool just for SMS and compressed.
  • Definitely the UI--I mean you can do practically everything and so fast but still the general design feels a little bit old and they haven't renovated in the last 2-3 years that I have been using it.
  • Add Paypal. Currently, ClickSend uses only Stripe, and Stripe trend to block credit cards if you have a lot of transactions processed by Stripe (in different services). It may be a bank issue with Stripe in my country, but still, your users are affected and it's a pain not to be able to have more payment methods. Paypal is just fine and it usually doesn't have the kinds of problems that Stripe has.
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