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ClickSend

ClickSend

Overview

What is ClickSend?

ClickSend aims to help businesses communicate with their customers and staff in the moments that matter on the channels, they use every day.ClickSend is designed to power billions of messages worldwide and offers a full suite of communications products from…

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Learn from top reviewers

ClickSend-When you lose your keys and find them, you stop looking for anything else....

Rating: 10 out of 10
February 17, 2022
Vetted ReviewVerified User
Our business uses the ClickSend service to increase efficiencies when processing loan applications and responding to our clientele and business affiliates. As a bulk messaging...
Continue reading
Jesse Crofts
Director - Corporate
Managing Director
JLC Financial
ClickSend1 year of experience

ClickSend for sms marketing.

Rating: 6 out of 10
August 19, 2021
IncentivizedVetted ReviewVerified User
It helps with our sms marketing function across our marketing department. It creates the ability for us to message our prospect through text and creates a faster speed to lead...
Continue reading
Moses Thien
Strategist - Customer Service
Co-Founder
Automate Accelerator
ClickSend1 year of experience

Sufficient Communication Solutions for Individuals and Companies.

Rating: 10 out of 10
June 25, 2021
IncentivizedVetted ReviewVerified User
ClickSend is our reliable and confident business communications application, with quality services and affordability. The application has intelligent mail support, which is re...
Continue reading
Lamark Lingo
Professional - Information Technology
CITO (Chief Information Technology Officer)
Fogelman
ClickSend2 years of experience

ClickSend the go-to SMS solution

Rating: 8 out of 10
October 20, 2020
IncentivizedVetted ReviewVerified User
Bussi is a ride-hailing app in Mexico City with more than 60 routes, 32,000 active users a month, and more than 138,000 registered users. To communicate with our users, we use...
Continue reading
Ramón Carmona Medina
C-Level Executive - Marketing
Co-Founder and CMO
Bussi
ClickSend3 years of experience
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Pricing

View all pricing

Email

$0.0056

Cloud
Per email for at least 25,000 emails

SMS

$0.0177

Cloud
Per text for at least 2,000 texts

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.clicksend.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is ClickSend?

ClickSend aims to help businesses communicate with their customers and staff in the moments that matter on the channels, they use every day.

ClickSend is designed to power billions of messages worldwide and offers a full suite of communications products from SMS and rich messaging to letters and fax all done via online dashboard or API.

ClickSend Features

  • Supported: Bulk SMS Gateway
  • Supported: Transactional Messaging API
  • Supported: Online to Post Service
  • Supported: Outlook to SMS Plugin
  • Supported: Email Marketing
  • Supported: Text-To-Voice Call Gateway
  • Supported: Email to Fax

ClickSend Screenshots

Screenshot of ClickSend SMS Dashboard

ClickSend Integrations

ClickSend Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-4 of 4)

ClickSend-When you lose your keys and find them, you stop looking for anything else....

Rating: 10 out of 10
February 17, 2022
JC
Jesse Crofts
Managing Director
JLC Financial (Financial Services, 1-10 employees)
Vetted Review
Verified User
ClickSend
1 year of experience
View profile
Use Cases and Deployment Scope
Our business uses the ClickSend service to increase efficiencies when processing loan applications and responding to our clientele and business affiliates. As a bulk messaging service, and individual SMS service with the option to personalize each message, save templates, review history all at a click without the need to pick up a mobile device.
Pros
  • Ease of installation
  • Ease of user interface
  • Customer Support
Cons
  • Reply to PC Sent SMS shown on both mobile device and in ClickSend Dashboard
  • Reply back to BusinessName sms option
  • Add phone call functionality as it's barely available in the marketplace!
Likelihood to Recommend
As a finance professional, I am constantly on a computer and reviewing multiple screens, browsers, and data. It is such a distraction to pick up a mobile device to send SMS; ClickSend has enabled me to continue my workflow by using a browser-based solution. I have wanted to receive responses back to my browser, however, this is not yet a feature. To remedy this, I only use the service for notifications purposes where I am not looking for an instant reply.
Most Important Features
  • Security
  • Punctuality & 100% Delivery
  • Costs
Return on Investment
  • The ROI is time. More time focused, less time distracted with a mobile device.
  • Early days, however the customer survey and marketing campaigns will hopefully yield results.
  • Customer adherence to appointments and/or rescheduling for missed appointments has drastically increased with the use of reminder and follow-up SMS options that normally wouldn't be used as often on a mobile device.
Alternatives Considered
Found ClickSend, works, stopped looking. When you lose your keys and then find them, you stop searching right?
Other Software Used
Salesforce CMS, Google Workspace (formerly G Suite), OneNote

Sufficient Communication Solutions for Individuals and Companies.

Rating: 10 out of 10
Incentivized
June 25, 2021
LL
Lamark Lingo
CITO (Chief Information Technology Officer)
Fogelman (Construction, 51-200 employees)
Vetted Review
Verified User
ClickSend
2 years of experience
Use Cases and Deployment Scope
ClickSend is our reliable and confident business communications application, with quality services and affordability. The application has intelligent mail support, which is remarkable in analyzing the intelligence level of all stakeholders. Besides, ClickSend supports barcode scanning, which simplifies most of our operations. We make chats and other communication means efficiently, even though the use of mobile devices. Lastly, ClickSend has job management specifications, so effective in the proper running of the firm.
Pros
  • Messaging is one of the perfect job that ClickSend does in our company.
  • Bar code scanning is another procedure, that automates most of our activities.
  • There is proper job planning and management, ensuring the productivity of every employee is well felt.
Cons
  • ClickSend lacks email monitoring, which is critical.
  • ClickSend has no call recording or file sharing, also a big miss.
  • Lastly, ClickSend lacks contact database, which means, the information details of clients are not well captured.
Likelihood to Recommend
ClickSend supports live chats, where instant messaging is done for both formal or informal discussions. Besides, proper management of tasks, from the simplified ones to the complex ones, and every player is well assigned. The option of bar code in this application ensures there is the automation of many tasks and reduces paperwork.
Most Important Features
  • ClickSend has wonderful reporting and analytical features, whose aim is to foster business growth and support decisions.
  • Secondly, ClickSend faciliattes for live chats, where instant communications is done.
  • Jobs and tasks are well shared and assigned to the respective players for a successful business executions.
Return on Investment
  • Communications costs are reduced significantly by the application as the Live chat option is available.
  • Job performances increases, as proper job division and management are done.
  • Collaborations brings creativity, and new ways of handling business, making us competitive.
Alternatives Considered
The starting price of ClickSend is significantly low, and one is not bailed, instead, they pay for what they use. ClickSend works in almost all devices, from Apple products, Windows, and even Android devices. The existence of intelligent mail support is another driver that makes ClickSend more advanced and reputable, as it tracks the minds of audiences and even employees.
Other Software Used

ClickSend for sms marketing.

Rating: 6 out of 10
Incentivized
August 19, 2021
MT
Moses Thien
Co-Founder
Automate Accelerator (Marketing & Advertising, 1-10 employees)
Vetted Review
Verified User
ClickSend
1 year of experience
Use Cases and Deployment Scope
It helps with our sms marketing function across our marketing department. It creates the ability for us to message our prospect through text and creates a faster speed to lead transition. It gives the ability to ensure a faster response from our marketing and sales team to reach to our prospect and ensure a higher conversion in the process.
Pros
  • Easy setup
  • Great support
  • Lots of functionality
Cons
  • Cost
  • Better learning and onboarding experience
  • A better crm that works with it.
Likelihood to Recommend
If you do not have any marketing capacity within your organization, do definitely use this as a point of consideration. It is definitely a must to do sms marketing in this day and age. However, with that said, there are a lot of alternative out there and cost effective options.
Most Important Features
  • sms marketing
  • integrating to other system
  • email marketing
Return on Investment
  • It increase speed to lead
  • it increase response rate
  • gives a positive increase in sales ROI
Alternatives Considered
ClickSend is okay but limited in functionality as compared to HighLevel. HighLevel has more functionality and it is at a reasonable price point everyone.

Apart from that support are the same for most platform and it is really great to have something that is easy to start using. Most important decision that someone have to make is what they want in these software.
Other Software Used

ClickSend the go-to SMS solution

Rating: 8 out of 10
Incentivized
October 20, 2020
Use Cases and Deployment Scope
Bussi is a ride-hailing app in Mexico City with more than 60 routes, 32,000 active users a month, and more than 138,000 registered users. To communicate with our users, we use a variety of services including ClickSend. We believe nothing is more direct than SMS so if you have something important to communicate and is urgent SMS is your choice. We usually send 2 kinds of campaigns with ClickSend: general/promotion campaigns to different lists of segmented users (segmented per route, area, kind of engagement) or for sending automated SMS, for example, a welcome SMS or a discount. This kind of action lets us be closer to our users and it has shown to be effective as the retention increase and the churn decreases.
Pros
  • You can add list of users just by uploading numbers CSV or by uploading detailed CSV.
  • You can generate quick campaigns just like in email, save templates with URLs, send immediately, or schedule for a certain date and hour. They have analytics, shared, and private numbers. I like that it is super straightforward.
  • You can make automated campaings that will be sent every time a new user joins a list. This you can do with 3rd-party integrations such as your own app or Zapier since ClickSend already has this integration.
  • Super cheap and it's what I like most. You pay for SMS in bulk with really competitive prices. Most SMS companies want to charge by the number of users, and when you have 32,000 active users or +130,000 users it just becomes expensive so ClickSend is the SMS solution.
  • In general, using ClickSend is quick and the learning curve for new users is flat since it's almost the same as an email marketing tool just for SMS and compressed.
Cons
  • Definitely the UI--I mean you can do practically everything and so fast but still the general design feels a little bit old and they haven't renovated in the last 2-3 years that I have been using it.
  • Add Paypal. Currently, ClickSend uses only Stripe, and Stripe trend to block credit cards if you have a lot of transactions processed by Stripe (in different services). It may be a bank issue with Stripe in my country, but still, your users are affected and it's a pain not to be able to have more payment methods. Paypal is just fine and it usually doesn't have the kinds of problems that Stripe has.
Likelihood to Recommend
ClickSend is not for activation account SMS. For that, you can use services like TWILIO. Neither is it for having continuous communication with your users, like a kind of chat over SMS (becomes expensive). Better to try to route your users to a common customer communication tool like Facebook Messenger or something.

It is definitely suitable for outbound marketing campaigns to already registered users. Some exmples would be to send a communication annoucement, send a general offer to all your database of users, to send offers to a particular segment of users by filtering them, automated marketing campaigns based on users who join lists (users that just register and you send 1-5 welcome SMS with tips and tricks on how to better use your product, SMS to users who have an issue with payment method so they can check quickly with its bank, automated SMS with offers each time the user makes a trip, a buy, or gets more engaged with the product).
Return on Investment
  • In general, it has a positive impact when you use ID correctly for general announcements. Segmented offers work fine and you obtain expected results if you have a good marketing strategy.
  • For automated engagement, SMS is just great. Our campaigns using SMS have let us increase retention and decrease churn.
  • The only negative impact is that SMS can be expensive if you don't wisely manage it. As I said general tips are to always segment your list by kinds of users that you want to reach and make a particular strategy so you can be sure there is going to be ROI.
Alternatives Considered
Twilio is pretty similar to ClickSend, in general. It is the same concept. The only thing is that it is a couple of years behind ClickSend, perhaps because they are still starting. A positive is that they have more payment methods and in general it feels super familiar. Negative things or features of Twilio are that yes you can upload your users through CSV but usually it takes between 2-12 hours to be reflected in the platform and it's the same for campaigns. You send a campaign now with Twilio and it will be sent sometime between 2-24 hours so for reliable schedule times I go with ClickSend.
Support Rating
8
In general, support is good. Actually they usually write to you about things like when you upload your first contacts, send your first campaign, or when you forget to put the opt-out option. Of course, they are automated emails but it happens that if you reply to one of them a real support agent will attend to your case. If you have any doubt you can write directly to support by email. I'm not sure if they are using Zendesk or any other kind of program but they usually answer in less than 2 hours. Still, the option of an actual real-time chat is missing.
Other Software Used
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