ClickSend

MAil postcards

Mail Letters

SMS Campaigns

customer service

not much, I am very happy with their products that I use

I enjoy how simple it is to create a new SMS campaign.

How easily we can include it into our email sequences.

Very affordable payment option.

At times, the length of the text can feel quite short to keep it under a certain price.

Links sent through ClickSend are often marked as spam.

Ease of installation

Ease of user interface

Customer Support

Reply to PC Sent SMS shown on both mobile device and in ClickSend Dashboard

Reply back to BusinessName sms option

Add phone call functionality as it's barely available in the marketplace!

Well-designed website

Plenty of communication options

Affordable

Terrible and obnoxious customer service

Not friendly to small companies and individuals

Easy setup

Great support

Lots of functionality

Cost

Better learning and onboarding experience

A better crm that works with it.

Messaging is one of the perfect job that ClickSend does in our company.

Bar code scanning is another procedure, that automates most of our activities.

There is proper job planning and management, ensuring the productivity of every employee is well felt.

ClickSend lacks email monitoring, which is critical.

ClickSend has no call recording or file sharing, also a big miss.

Lastly, ClickSend lacks contact database, which means, the information details of clients are not well captured.

You can add list of users just by uploading numbers CSV or by uploading detailed CSV.

You can generate quick campaigns just like in email, save templates with URLs, send immediately, or schedule for a certain date and hour. They have analytics, shared, and private numbers. I like that it is super straightforward.

You can make automated campaings that will be sent every time a new user joins a list. This you can do with 3rd-party integrations such as your own app or Zapier since ClickSend already has this integration.

Super cheap and it's what I like most. You pay for SMS in bulk with really competitive prices. Most SMS companies want to charge by the number of users, and when you have 32,000 active users or +130,000 users it just becomes expensive so ClickSend is the SMS solution.

In general, using ClickSend is quick and the learning curve for new users is flat since it's almost the same as an email marketing tool just for SMS and compressed.

Definitely the UI--I mean you can do practically everything and so fast but still the general design feels a little bit old and they haven't renovated in the last 2-3 years that I have been using it.

Add Paypal. Currently, ClickSend uses only Stripe, and Stripe trend to block credit cards if you have a lot of transactions processed by Stripe (in different services). It may be a bank issue with Stripe in my country, but still, your users are affected and it's a pain not to be able to have more payment methods. Paypal is just fine and it usually doesn't have the kinds of problems that Stripe has.