TrustRadius Insights
ClickSend has proven to be an essential tool for businesses in various industries, providing effective solutions for communication needs. …
Starting at $0.01 Per email for at least 25,000 emails
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What is ClickSend?
ClickSend aims to help businesses communicate with their customers and staff in the moments that matter on the channels, they use every day.ClickSend is designed to power billions of messages worldwide and offers a full suite of communications products from…
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Pricing
$0.0056
Cloud
Per email for at least 25,000 emails
SMS
$0.0177
Cloud
Per text for at least 2,000 texts
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.clicksend.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Tech Details
What is ClickSend?
ClickSend aims to help businesses communicate with their customers and staff in the moments that matter on the channels, they use every day.
ClickSend is designed to power billions of messages worldwide and offers a full suite of communications products from SMS and rich messaging to letters and fax all done via online dashboard or API.
ClickSend Features
- Supported: Bulk SMS Gateway
- Supported: Transactional Messaging API
- Supported: Online to Post Service
- Supported: Outlook to SMS Plugin
- Supported: Email Marketing
- Supported: Text-To-Voice Call Gateway
- Supported: Email to Fax
ClickSend Screenshots
ClickSend Integrations
- Zapier
- Typeform
- Shopify
- LiveAgent
- Freshservice
- BigCommerce
- Freshdesk
- Brevo
- Adobe Campaign
- Airbrake
- Help Scout
- HubSpot Marketing Hub
- Zendesk Suite
- Calendly
- WooCommerce
- SimplyCast
- Microsoft To Do
- Ambassador Referral Marketing Platform
- MySQL
- Mailchimp
- Formstack Forms
- AWeber
- Monitis, now part of Teamviewer
- Umbraco CMS
- LemonStand (Discontinued)
- LeadSquared
- Airtable
- Eventbrite
- ClickFunnels
- Microsoft SharePoint
- Evernote
- AdRoll
- Microsoft 365
- Ortto
- Slack
- IFTTT
- ActiveCampaign
- Salesforce Marketing Cloud
- Asana
- Stripe Payments
- Xero
- PrestaShop
- Buffer
- Zoom
- Adobe Marketo Engage
- Trello
- RITEQ Workforce Manager, acquired by Ceridian
- Harvest
- Qlik Application Automation
- ConvertKit
- Teachable
- Webflow
- Vimeo
- Acuity Scheduling
- a Squarespace company
- Gmail
- SweepBright
- PubNub
- Facebook Lead Ads
- Agiloft
- Zoho
- Flickr
- AroFlo
- MiniOrange
- Salesforce
- InfusionSoft
- Reamaze
- Google Calendar
- Lander
- Magento Commerce Cloud (formerly Magento)
- FullContact
- Desk
- Find My Shift
- Arduino
- Disqus
- Meetup
- Feedly
- MediTrust
ClickSend Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
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(10)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
ClickSend has proven to be an essential tool for businesses in various industries, providing effective solutions for communication needs. For example, Bussi, a ride-hailing app in Mexico City, relies on ClickSend's SMS capabilities to communicate directly with their users. This direct and urgent method of communication has proven to be invaluable for Bussi, allowing them to send general promotion campaigns, automated welcome messages, and discounts. By segmenting users based on routes, areas, and engagement levels, Bussi has seen an increase in user retention and a decrease in churn.
In addition to its SMS features, ClickSend offers intelligent mail support and barcode scanning functionalities that have greatly simplified operations for businesses like Bussi. This enables them to analyze the intelligence level of stakeholders and efficiently communicate with users through chats and other means, even on mobile devices. Furthermore, ClickSend's job management specifications contribute to the proper running of businesses by streamlining processes related to loan applications, client communication, marketing campaigns, and more.
Moreover, ClickSend is highly regarded within the marketing department as it facilitates efficient SMS marketing. Its integration with ActiveCampaign allows for seamless automation of personalized letters and postcards to leads and clients. This integration enhances communication with prospects and ensures a higher conversion rate. Additionally, ClickSend serves as a cost-effective solution for organizations looking to communicate with clients via SMS and MMS for both marketing and transactional purposes. With features like template saving, message history review, and easy contact management, ClickSend enables businesses to maintain a strong connection with their audience.
The versatility of ClickSend is further exemplified by its functionality as an automated SMS reminder tool within client email sequences. Small businesses have found this feature to be invaluable in ensuring timely communication and reducing missed appointments or deadlines. Overall, ClickSend offers a wide range of use cases that address the communication needs of businesses across different industries in a reliable and efficient manner.
Straightforward and Easy to Use: Users have praised ClickSend for its straightforward and intuitive user interface, which resembles an email marketing tool. Several reviewers have mentioned that the platform is easy to navigate and use efficiently.
Convenient List Management: Many users appreciate the convenience of ClickSend's list management feature, allowing them to upload lists of numbers in CSV format. This enables users to add multiple recipients at once, saving time and effort.
Effective Campaign Management: Reviewers have found ClickSend's campaign management capabilities highly effective. They value the ability to generate quick campaigns, save templates with URLs, schedule messages for specific dates and times, and track campaign performance through analytics. This comprehensive set of features allows users to optimize their SMS messaging strategies effectively.
Outdated User Interface: Several users have expressed their dissatisfaction with ClickSend's outdated user interface. They have been using the software for a significant period of time and have not witnessed any improvements in the design, which they believe is in need of renovation.
Limited Payment Options: Some users have pointed out the lack of payment options available in ClickSend. Currently, the software only supports Stripe as a payment method, which can sometimes cause issues for users with multiple transactions across different services. Users have suggested adding PayPal as an alternative payment option to provide more flexibility and reliability.
Missing Key Features: A common concern raised by reviewers is the absence of certain critical features in ClickSend. Users have highlighted that email monitoring, call recording, and file sharing capabilities are missing from the software. These features are commonly expected in similar software and their absence has been noted by several customers.
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Reviews
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October 20, 2020
ClickSend the go-to SMS solution
Bussi is a ride-hailing app in Mexico City with more than 60 routes, 32,000 active users a month, and more than 138,000 registered users. To communicate with our users, we use a variety of services including ClickSend. We believe nothing is more direct than SMS so if you have something important to communicate and is urgent SMS is your choice. We usually send 2 kinds of campaigns with ClickSend: general/promotion campaigns to different lists of segmented users (segmented per route, area, kind of engagement) or for sending automated SMS, for example, a welcome SMS or a discount. This kind of action lets us be closer to our users and it has shown to be effective as the retention increase and the churn decreases.
- You can add list of users just by uploading numbers CSV or by uploading detailed CSV.
- You can generate quick campaigns just like in email, save templates with URLs, send immediately, or schedule for a certain date and hour. They have analytics, shared, and private numbers. I like that it is super straightforward.
- You can make automated campaings that will be sent every time a new user joins a list. This you can do with 3rd-party integrations such as your own app or Zapier since ClickSend already has this integration.
- Super cheap and it's what I like most. You pay for SMS in bulk with really competitive prices. Most SMS companies want to charge by the number of users, and when you have 32,000 active users or +130,000 users it just becomes expensive so ClickSend is the SMS solution.
- In general, using ClickSend is quick and the learning curve for new users is flat since it's almost the same as an email marketing tool just for SMS and compressed.
- Definitely the UI--I mean you can do practically everything and so fast but still the general design feels a little bit old and they haven't renovated in the last 2-3 years that I have been using it.
- Add Paypal. Currently, ClickSend uses only Stripe, and Stripe trend to block credit cards if you have a lot of transactions processed by Stripe (in different services). It may be a bank issue with Stripe in my country, but still, your users are affected and it's a pain not to be able to have more payment methods. Paypal is just fine and it usually doesn't have the kinds of problems that Stripe has.
- In general, it has a positive impact when you use ID correctly for general announcements. Segmented offers work fine and you obtain expected results if you have a good marketing strategy.
- For automated engagement, SMS is just great. Our campaigns using SMS have let us increase retention and decrease churn.
- The only negative impact is that SMS can be expensive if you don't wisely manage it. As I said general tips are to always segment your list by kinds of users that you want to reach and make a particular strategy so you can be sure there is going to be ROI.
Twilio is pretty similar to ClickSend, in general. It is the same concept. The only thing is that it is a couple of years behind ClickSend, perhaps because they are still starting. A positive is that they have more payment methods and in general it feels super familiar. Negative things or features of Twilio are that yes you can upload your users through CSV but usually it takes between 2-12 hours to be reflected in the platform and it's the same for campaigns. You send a campaign now with Twilio and it will be sent sometime between 2-24 hours so for reliable schedule times I go with ClickSend.