Clicktools

Clicktools

Score 10.0 out of 10
Clicktools

Overview

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus...
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Recent Reviews

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Popular Features

View all 16 features
  • Data export (15)
    9.9
    99%
  • Changes to live survey (16)
    8.9
    89%
  • Multiple question types (16)
    8.9
    89%
  • Custom logo/branding (14)
    8.9
    89%

Video Reviews

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Pricing

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What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is Mailchimp?

MailChimp is an SMB-oriented email platform. A free account is offered with a 500 subscriber limit and with a limit of 3000 sends. There are various pricing models above 500 subscribers.

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Product Demos

Clicktools Overview
01:15
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.3Avg 7.8

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.9Avg 8.6

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8Avg 8.3

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.5Avg 8.1

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.9Avg 8.3

Survey Distribution

Features related to the distribution of surveys.

9Avg 8.0
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Product Details

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

Clicktools Video

Clicktools Overview

Clicktools Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

MaritzCX, Forsta, and InMoment Experience Intelligence (XI) Platform are common alternatives for Clicktools.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.9.

The most common users of Clicktools are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-25 of 28)
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April 04, 2019

Clicktools - 5*

Rebecca Hunt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We have found it is especially suited for staff surveys due to the fact that responses are anonymous so our staff feel they are able to comment in the knowledge that their responses are kept private. The ability to export results in a user-friendly format and custom build is a bonus, from my experience so far we haven't come across a scenario where it hasn't been suited but we are perhaps still in our infancy using the system.
Score 10 out of 10
Vetted Review
Verified User
For any organization that is using salesforce.com and needs to implement a survey system that directly ties back to their salesforce.com system I would highly recommend Clicktools. We tried building our own customer satisfaction survey and it was not worth the effort, especially as our questions are ever changing. The integration with the case module was easy to configure.
James Valent | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Clicktools is well suited because of its ease of use. Users can get a survey set up in minutes, and once you have a custom object in Salesforce to post the data to you're in business. I see Clicktools as key to measuring our customers' health and satisfaction with our product.
Score 7 out of 10
Vetted Review
Verified User
Integration with Salesforce, cost, ability to accept historic data, user-friendliness, report automation and technical support have been decision factors for us. There are plenty of cheaper alternatives. However, they do not have a comparable Salesforce integration, which was key.
Score 9 out of 10
Vetted Review
Reseller
Clicktools will work well for companies that want to integrate and have a limited number of users governing the system. It will also work well for global companies requiring multi-language set up. I don't think it would work very well if if you wanted larger groups of people logging in, building surveys and deploying because you can't lock down who sees what contacts.
Michelle Pritchett, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Clicktools is most suited for Salesforce customers who want automatic integration with the software. I have offered our marketing company to utilize Clicktools and after they have reviewed it, they opted to use SurveyMonkey instead. I do not know the reason why they chose this route, but perhaps it was my history of attempting to launch and review data received on an independent survey (not integrated with Salesforce) and had struggled.
October 02, 2015

Clicktools is Fantastic!

Score 10 out of 10
Vetted Review
Verified User
It is well suited for companies who want to measure customer satisfaction. It provides fantastic reporting where you can target weak areas in your support processes. It is a very valuable tool and I have been extremely impressed.
Stan W Jernberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We chose Clicktools because of their easy of integration with the Salesforce CRM system. Having prior experience with gathering customer satisfaction surveys helped us in defining what we wanted from Clicktools.
Sherrie M. Carter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Understand your users. How will particular people use it? There are only a few standard Ct profiles and they need to match user activity. If you are using more than one sandbox, have a discussion about how to point to them.
Margaret Brown | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
It is important to note that the survey administrator may not be a technical person. Having a tool that is still easy to manage is very important. Users don't want to have to spend time training on a new application in addition to the job they already perform. Being able to open the application and get right to work is important.
Keri McKiernan, CSM | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Clicktools works very well in a quick to market survey solution. If you are looking for a survey solution that integrates seamlessly with Salesforce, this is your best option. The point and click field mapping allows a Salesforce administrator to build and link surveys to Salesforce quickly. The interface allows you to be flexible and change look and feel on the fly.

Careful consideration needs to be made if you have a lot of surveys you need to manage, the interface gets cluttered quickly. Also, if you are a more advanced business user you need to consider setting up the Sandbox option which shows up with regular survey groups. Therefore, it can be easy to get confused if you are working on a production or sandbox instance.
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