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Clicktools

Clicktools

Overview

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus…

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Learn from top reviewers

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

westbrook partner demo Clicktools.mp4

YouTube

Clicktools - Customer Feedback Integrated with CRM

YouTube
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Features

Survey Format & Appearance

Features related to the type, look & feel of surveys.

8.3
Avg 7.9

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

8.9
Avg 8.5

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

8
Avg 8.2

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

9.5
Avg 8.2

Survey Administration & Security

Features related to administration & security for survey tools and data.

8.9
Avg 8.6

Survey Distribution

Features related to the distribution of surveys.

9
Avg 8.2
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Product Details

What is Clicktools?

Clicktools Video

Clicktools Overview

Clicktools Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

MaritzCX, PG Forsta HX Platform, and InMoment XI Platform are common alternatives for Clicktools.

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.9.

The most common users of Clicktools are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 12)

Gets the job done

Rating: 7 out of 10
June 29, 2015
JR
Vetted Review
Verified User
Clicktools
1 year of experience
Price and functionality. We do not need a robust survey engine. A lot of survey companies take it to a very high level - higher than we need. We just need to be able to send out surveys, use skip logic, and sync to SFDC.

I heart Clicktools

Rating: 9 out of 10
December 23, 2015
SA
Vetted Review
Verified User
Clicktools
1 year of experience
I am relatively sure we will renew with click tools as long as a better/more affordable product does not come on the market. It is unlikely that we will not renew.

Clicked "Yes" on Clicktools

Rating: 9 out of 10
February 25, 2015
SM
Vetted Review
Verified User
Clicktools
2.5 years of experience
Salesforce integration and value for the money. With each release, Clicktools has gotten easier and more feature rich. The early rap on clicktools was that it was hard/confusing to build a survey. I think that objection is largely gone. Understanding what has been sent and who has responded is easy. Reports are clear and the SFDC integration controls access and information distribution. I have needed support assistance several times for setting up scoring systems and broken links. Their Support has been extremely responsive. I have never waited more than two hours for help -usually it's just a few minutes.

Would highly recommend

Rating: 10 out of 10
April 11, 2014
JW
Vetted Review
Verified User
Clicktools
1 year of experience
Our teams rely on it to know how well they are received by our customers and it does not burden our Salesforce org with custom code
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