Clicktools - 5*
Clicktools is currently used Europe-wide within Coca Cola European Partners but for GB we currently use if for generating survey …
Clicktools
Clicktools
Clicktools
Overview
What is Clicktools?
Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus...
Read moreRecent Reviews
Popular Features
View all 16 features- Data export (15)9.999%
- Changes to live survey (16)8.989%
- Multiple question types (16)8.989%
- Custom logo/branding (14)8.989%
Video Reviews
Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of Clicktools, and make your voice heard!
Pricing
View all pricingN/A
Unavailable
What is Clicktools?
Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Would you like us to let the vendor know that you want pricing?
6 people want pricing too
Alternatives Pricing
What is Qualtrics?
Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.
What is Mailchimp?
MailChimp is an SMB-oriented email platform. A free account is offered with a 500 subscriber limit and with a limit of 3000 sends. There are various pricing models above 500 subscribers.
Product Demos
Clicktools Overview
01:15
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Clicktools?
Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.
Clicktools Video
Clicktools Overview
Clicktools Competitors
Clicktools Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.
MaritzCX, Forsta, and InMoment Experience Intelligence (XI) Platform are common alternatives for Clicktools.
Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.9.
The most common users of Clicktools are from Enterprises (1,001+ employees).
Comparisons
View all alternativesCompare with
Reviews and Ratings
(42)
Attribute Ratings
Reviews
(1-25 of 25)- Popular Filters
Companies can't remove reviews or game the system. Here's why
April 04, 2019
Clicktools - 5*
Clicktools is currently used Europe-wide within Coca Cola European Partners but for GB we currently use if for generating survey questionnaires that are then linked to specific account groups within Salesforce. We then run campaigns that are bespoke built for various different reasons and use the information gathered for future campaigns and info gathering for account management.
May 01, 2018
Gets the job done, but the interface needs help
We primarily use it for internal surveys, specifically from within Salesforce, getting feedback on the quality of our departments' work and to rank the projects other teams would like to see done. However, as a company, we also use it to survey our customers, specifically for support case surveys, defect resolution, and the like.
December 23, 2015
I heart Clicktools
We use it to deploy performance reviews and assessment to external partners and members. It is primarily managed and used by our evaluations department and allows us to store information we receive in Salesforce which increases our reporting capabilities.
December 15, 2015
Our go-to tool
It is being used by one lead in each region. It allows us to collect comprehensive data from our customers and use it as a tool to demonstrate the effectiveness of our training that we have our customers review. I love that the answers are integrated in Salesforce so I can check out data within a campaign before pulling the results in Clicktools.
December 11, 2015
Clicktools - Clicks not Code
Clicktools is used by our customer support department to send satisfaction surveys to our customers at the close of a support ticket. It is used by our professional services department to gauge customer satisfaction upon project completion/end of service engagement. Our training and education group sends feedback surveys to students at the end of all training classes. Our internal IT department uses it to gauge user satisfaction when a technical support ticket is closed.
December 11, 2015
Well worth using Clicktools!
Clicktools is being used for:
- Post support issue (closed-case) follow-up.
- Tracking C-Sat and ways to improve our service.
December 11, 2015
Engaging Surveys, and a Direct Salesforce Integration? Yes Please!
MindTouch utilizes ClickTools to track extremely valuable survey data provided as a result of a successful Support case close. Once we have the survey data, we leverage ClickTools to push that data into a custom object in Salesforce. Once that data is in Salesforce, we leverage reporting and rollups to analyze our customer health, Net Promoter Score (NPS), and automate internal notifications around specific KPIs.
Currently ClickTools is used by our Support team, though this will be extended to our Product and Marketing teams in 2016.
Currently ClickTools is used by our Support team, though this will be extended to our Product and Marketing teams in 2016.
December 10, 2015
Best survey app integrated with Salesforce
Clicktools is used across the whole organization to collect our clients and other stakeholders' feedback on our services, conduct internal staff surveys, and gather benchmarking data in the sector that we operate in.
Clicktools is being used by marketing on behalf of the organization. We use Clicktools for gathering customer satisfaction.
December 07, 2015
Salesforce Automation!
I use Clicktools to run my business. I recruit participants for paid use research. I use surveys to help me screen and select candidates. I also have it tied to my Salesforce database to add records.
December 05, 2015
ClickTools + Salesforce = :-)
Clicktools is utilized as an app within our Salesforce.com org and is being used by marketing, customer satisfaction, sales, professional services and training.
We have used Clicktools for the past three years for our net promoter score (NPS) surveying of our two principle products. We used the custom Report Card object to push survey results from Clicktools to SFDC contacts and accounts. To increase survey response, we also use telemarketing agents who use our SFDC platform and have custom links that launch personalized survey pages, which agents complete on the calls in real-time.
We also have SFDC workflows for automated, personalized 30-day checkpoint surveys for product users that are flagged by our professional services staff.
December 04, 2015
Clicktools OnBoarding Process Great
Clicktools was bought by our technical support team in North America but it is also used in our European tech support team. We are using this to determine if we are hitting our goals and our customer's needs within our repair service functionality. Clicktools is sending surveys out based on specific statuses found in SFDC case functionality based on the contact's language requirement.
December 04, 2015
Clicktools helps us deliver a Customer Experience second to none
iCIMS uses Clicktools across the entire organization to streamline the survey process. From a bi-annual Net Promoter Score (NPS) survey, to event triggered customer satisfaction surveys, Clicktools helps iCIMS in its commitment to deliver a customer experience second to none. Where Clicktools really excels is with its integration with Salesforce. We're able to send surveys based on triggers in SFDC - and then also store the results on different profile types. Finally, Clicktools has been a tremendous help in streamlining survey requests from departments across the organization. We've been able to standardize question types and build a dashboard within SFDC that allows stakeholders to see how iCIMS customers are feeling during different interactions with our business.
Clicktools is currently being used across three of our main corporate brands, one globally and the other two across multiple countries. Over time we will continue to introduce Clicktools across more brands/countries. We were looking for a one best way approach using a tool that would sync with Salesforce.
December 02, 2015
Using ClickTools with Salesforce at Fight CRC
We are using Clicktools for surveys that are triggered when certain events or services are selected. We also use Clicktools as a primary contact intake form that integrates with Salesforce and eliminated the web to lead process.
December 01, 2015
Clicktools integration with Salesforce is a PLUS
Clicktools is used to integrate into Salesforce to send surveys for cases. One day after a case is closed, a survey is automatically sent out, and when completed, the information provided on the survey auto updates the case record. We also use functionalities of Clicktools to complete special processes set up in Salesforce by using custom Salesforce buttons to launch Clicktools.
October 02, 2015
Clicktools is Fantastic!
I have used Clicktools for surveys and reporting. It is mainly utilized once someone has called customer service. We can quickly measure their level of satisfaction.
June 03, 2015
Great for admins, not so much for cosmetics
We are using Clicktools to distribute and receive data for customer satisfaction surveys and customer service transactional surveys, and sync that data into Salesforce.com. We are also using Clicktools as a mechanism to update Salesforce.com Contact data from customer communications out of another tool.
March 18, 2015
Clicktools offers seamless integration to your CRM system for capturing customer satisfaction
Grass Valley produces products for the broadcast industry. Salesforce is our CRM system for the Service organization globally. Prior to Clicktools, we were conducting random Customer Satisfaction surveys on closed Service engagements for North America and occasionally from our European region. The process was labor intensive and only reaching a small percentage of our customer base. With the integration of Clicktools and Salesforce, we have now fully automated the process, reaching 100% of the customer base and supporting 8 different languages. We are receiving timely feedback from all geographies allowing for us to respond more quickly to feedback from our customers.
February 25, 2015
Clicked "Yes" on Clicktools
Our Luminate Customer Support group sends a CSAT survey to all closed cases. The Marketing Dept. sent buyer intention and conference follow-up surveys. Professional Services and Partners send CSAT suveys upon completion of projects and implementaitons. We are scoring customer satisfaction.
April 11, 2014
Would highly recommend
The survey module is all I have used. Professional Services and Support are the main two departments using surveys, but we have sent one survey to our full database for corporate feedback. It helps us know CSAT on support and service tickets. We are also planning to use it for online chat and internal surveys
March 08, 2014
Been a while - but I remember good things!
As a Marketing Business Analyst for Beazer Homes, I configured customer surveys using ClickTools. The purpose of the survey was to gain feedback from model home visits. I was able to easily add, modify and delete questions during the survey project. In addition, the support I received from ClickTools staff was very timely and helpful.
March 07, 2014
Clicktools recommended as a solid Salesforce solution
Clicktools is being used by my organization to send survey emails to external and internal clients. It is being used by multiple departments. The majority of the use is to send survey to clients after they utilize our support team for our product.
The business problem that is addresses is flexible creation of surveys that look professional to send to clients. It also needed to sync with Salesforce.com
The business problem that is addresses is flexible creation of surveys that look professional to send to clients. It also needed to sync with Salesforce.com
March 01, 2014
Versatile and Robust Survey Solution
We currently use Clicktools in order to conduct multiple customer satisfaction surveys which are then mapped back into Salesforce.com. This data feeds into reporting on several key metrics including advocacy and professionalism. In addition to surveys, we use multiple forms to manage our internal and external ticket submission process by utilizing Clicktools web to case mapping.
February 28, 2014
Great survey tool that integrates well with Salesforce.com
We're using Clicktools to conduct our quarterly client satisfaction surveys and various ad hoc surveys. It's being used by Client Services and Marketing. The integration allows us to pull contact data from our CRM (Salesforce) and created unique survey URLs that autopopulate demographic data elements for our survey takers. They click the link and they don't have to fill out their name and such, just confirm it. Once they have completed the survey, the results can be pumped back into Salesforce anywhere you want. We have a custom object called "Surveys" that houses all the data. The survey builder is very intuitive and works on the fly. If a small tweak is needed on the survey, the changes occur in realtime. The analytics are very useful and provide an overview of survey results, even while customers are still taking it. I would recommend Clicktools to anyone. It has made survey administration a breeze.