Clicktools

Overview

Reviews

Clicktools - 5*

9
Clicktools is currently used Europe-wide within Coca Cola European Partners but for GB we currently use if for generating survey …

Our go-to tool

8
It is being used by one lead in each region. It allows us to collect comprehensive data from our customers and use it as a tool to …

Salesforce Automation!

10
I use Clicktools to run my business. I recruit participants for paid use research. I use surveys to help me screen and select candidates. …

I heart Clicktools

9
We use it to deploy performance reviews and assessment to external partners and members. It is primarily managed and used by our …

Clicked "Yes" on Clicktools

9
Our Luminate Customer Support group sends a CSAT survey to all closed cases. The Marketing Dept. sent buyer intention and conference …

Would highly recommend

10
The survey module is all I have used. Professional Services and Support are the main two departments using surveys, but we have sent one …

Clicktools - Clicks not Code

10
Clicktools is used by our customer support department to send satisfaction surveys to our customers at the close of a support ticket. It …
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Best survey app integrated with Salesforce

7
Clicktools is used across the whole organization to collect our clients and other stakeholders' feedback on our services, conduct internal …
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Clicktools is Fantastic!

10
I have used Clicktools for surveys and reporting. It is mainly utilized once someone has called customer service. We can quickly measure …
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Clicktools OnBoarding Process Great

10
Clicktools was bought by our technical support team in North America but it is also used in our European tech support team. We are using …
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Great for admins, not so much for cosmetics

6
We are using Clicktools to distribute and receive data for customer satisfaction surveys and customer service transactional surveys, and …
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Popular Features

View all 16 features

Data export (15)

9.9
99%

Changes to live survey (16)

8.9
89%

Multiple question types (16)

8.9
89%

Custom logo/branding (14)

8.9
89%

Pricing

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Unavailable

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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2 people want pricing too

Alternatives Pricing

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand…

Features Scorecard

Survey Format & Appearance

8.3
83%

Survey Content

8.9
89%

Survey Logic

8.0
80%

Survey Reporting & Analytics

9.5
95%

Survey Administration & Security

8.9
89%

Survey Distribution

9.0
90%

Product Details

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

Clicktools Video

Clicktools Overview

Clicktools Competitors

Clicktools Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

What is Clicktools's best feature?

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.9.

Who uses Clicktools?

The most common users of Clicktools are from Enterprises and the Computer Software industry.

Reviews

(1-25 of 25)
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April 04, 2019

Clicktools - 5*

Rebecca Hunt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Clicktools is currently used Europe-wide within Coca Cola European Partners but for GB we currently use if for generating survey questionnaires that are then linked to specific account groups within Salesforce. We then run campaigns that are bespoke built for various different reasons and use the information gathered for future campaigns and info gathering for account management.
Joshua Henke | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We primarily use it for internal surveys, specifically from within Salesforce, getting feedback on the quality of our departments' work and to rank the projects other teams would like to see done. However, as a company, we also use it to survey our customers, specifically for support case surveys, defect resolution, and the like.
December 15, 2015

Our go-to tool

Lauren Maunder | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used by one lead in each region. It allows us to collect comprehensive data from our customers and use it as a tool to demonstrate the effectiveness of our training that we have our customers review. I love that the answers are integrated in Salesforce so I can check out data within a campaign before pulling the results in Clicktools.
Katie Meeker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
iCIMS uses Clicktools across the entire organization to streamline the survey process. From a bi-annual Net Promoter Score (NPS) survey, to event triggered customer satisfaction surveys, Clicktools helps iCIMS in its commitment to deliver a customer experience second to none. Where Clicktools really excels is with its integration with Salesforce. We're able to send surveys based on triggers in SFDC - and then also store the results on different profile types. Finally, Clicktools has been a tremendous help in streamlining survey requests from departments across the organization. We've been able to standardize question types and build a dashboard within SFDC that allows stakeholders to see how iCIMS customers are feeling during different interactions with our business.
James Valent | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
MindTouch utilizes ClickTools to track extremely valuable survey data provided as a result of a successful Support case close. Once we have the survey data, we leverage ClickTools to push that data into a custom object in Salesforce. Once that data is in Salesforce, we leverage reporting and rollups to analyze our customer health, Net Promoter Score (NPS), and automate internal notifications around specific KPIs.

Currently ClickTools is used by our Support team, though this will be extended to our Product and Marketing teams in 2016.
Gary Fusco | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Clicktools is utilized as an app within our Salesforce.com org and is being used by marketing, customer satisfaction, sales, professional services and training.

We have used Clicktools for the past three years for our net promoter score (NPS) surveying of our two principle products. We used the custom Report Card object to push survey results from Clicktools to SFDC contacts and accounts. To increase survey response, we also use telemarketing agents who use our SFDC platform and have custom links that launch personalized survey pages, which agents complete on the calls in real-time.

We also have SFDC workflows for automated, personalized 30-day checkpoint surveys for product users that are flagged by our professional services staff.

Michael Sola | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using Clicktools for surveys that are triggered when certain events or services are selected. We also use Clicktools as a primary contact intake form that integrates with Salesforce and eliminated the web to lead process.
Michelle Pritchett, MBA | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Clicktools is used to integrate into Salesforce to send surveys for cases. One day after a case is closed, a survey is automatically sent out, and when completed, the information provided on the survey auto updates the case record. We also use functionalities of Clicktools to complete special processes set up in Salesforce by using custom Salesforce buttons to launch Clicktools.
December 23, 2015

I heart Clicktools

Sofia Angelo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use it to deploy performance reviews and assessment to external partners and members. It is primarily managed and used by our evaluations department and allows us to store information we receive in Salesforce which increases our reporting capabilities.
Stan W Jernberg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Grass Valley produces products for the broadcast industry. Salesforce is our CRM system for the Service organization globally. Prior to Clicktools, we were conducting random Customer Satisfaction surveys on closed Service engagements for North America and occasionally from our European region. The process was labor intensive and only reaching a small percentage of our customer base. With the integration of Clicktools and Salesforce, we have now fully automated the process, reaching 100% of the customer base and supporting 8 different languages. We are receiving timely feedback from all geographies allowing for us to respond more quickly to feedback from our customers.
Sherrie M. Carter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our Luminate Customer Support group sends a CSAT survey to all closed cases. The Marketing Dept. sent buyer intention and conference follow-up surveys. Professional Services and Partners send CSAT suveys upon completion of projects and implementaitons. We are scoring customer satisfaction.
Joy Wallis | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
The survey module is all I have used. Professional Services and Support are the main two departments using surveys, but we have sent one survey to our full database for corporate feedback. It helps us know CSAT on support and service tickets. We are also planning to use it for online chat and internal surveys
Keri McKiernan, CSM | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Clicktools is being used by my organization to send survey emails to external and internal clients. It is being used by multiple departments. The majority of the use is to send survey to clients after they utilize our support team for our product.

The business problem that is addresses is flexible creation of surveys that look professional to send to clients. It also needed to sync with Salesforce.com
Margaret Brown | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
As a Marketing Business Analyst for Beazer Homes, I configured customer surveys using ClickTools. The purpose of the survey was to gain feedback from model home visits. I was able to easily add, modify and delete questions during the survey project. In addition, the support I received from ClickTools staff was very timely and helpful.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Clicktools is used by our customer support department to send satisfaction surveys to our customers at the close of a support ticket. It is used by our professional services department to gauge customer satisfaction upon project completion/end of service engagement. Our training and education group sends feedback surveys to students at the end of all training classes. Our internal IT department uses it to gauge user satisfaction when a technical support ticket is closed.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Clicktools was bought by our technical support team in North America but it is also used in our European tech support team. We are using this to determine if we are hitting our goals and our customer's needs within our repair service functionality. Clicktools is sending surveys out based on specific statuses found in SFDC case functionality based on the contact's language requirement.
Score 9 out of 10
Vetted Review
Reseller
Review Source
Clicktools is currently being used across three of our main corporate brands, one globally and the other two across multiple countries. Over time we will continue to introduce Clicktools across more brands/countries. We were looking for a one best way approach using a tool that would sync with Salesforce.
Score 6 out of 10
Vetted Review
Verified User
Review Source
We are using Clicktools to distribute and receive data for customer satisfaction surveys and customer service transactional surveys, and sync that data into Salesforce.com. We are also using Clicktools as a mechanism to update Salesforce.com Contact data from customer communications out of another tool.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We're using Clicktools to conduct our quarterly client satisfaction surveys and various ad hoc surveys. It's being used by Client Services and Marketing. The integration allows us to pull contact data from our CRM (Salesforce) and created unique survey URLs that autopopulate demographic data elements for our survey takers. They click the link and they don't have to fill out their name and such, just confirm it. Once they have completed the survey, the results can be pumped back into Salesforce anywhere you want. We have a custom object called "Surveys" that houses all the data. The survey builder is very intuitive and works on the fly. If a small tweak is needed on the survey, the changes occur in realtime. The analytics are very useful and provide an overview of survey results, even while customers are still taking it. I would recommend Clicktools to anyone. It has made survey administration a breeze.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We currently use Clicktools in order to conduct multiple customer satisfaction surveys which are then mapped back into Salesforce.com. This data feeds into reporting on several key metrics including advocacy and professionalism. In addition to surveys, we use multiple forms to manage our internal and external ticket submission process by utilizing Clicktools web to case mapping.