Clicktools

Clicktools Reviews

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Ratings and Reviews
(1-6 of 6)

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June 29, 2015

Gets the job done

Jennifer Robertson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
I have not had to use their support team a lot, but when I have it has always been a great experience with their support. They answer my questions quickly, and give the correct solution. I have also heard my coworkers say they really like and trust the ClickTools support team.
Kristi Eide | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
I get frustrated by not being able to find the answers to my questions online by myself. I would rather search FAQs and find things that way, but it seems I always have to contact support to get the answer I need. They need a more robust support center so you can do it yourself. But on the upside, when I do contact support, they respond immediately and usually solve my problem quickly.

Clicktools Scorecard Summary

Feature Scorecard Summary

Survey Format & Appearance (3)
83%
8.3
Survey templates (11)
70%
7.0
Themes (12)
89%
8.9
Custom logo/branding (14)
89%
8.9
Survey Content (3)
89%
8.9
Changes to live survey (16)
89%
8.9
Question design help (14)
89%
8.9
Multiple question types (16)
89%
8.9
Survey Logic (1)
80%
8.0
Survey logic flexibility (13)
80%
8.0
Survey Reporting & Analytics (5)
95%
9.5
Response tracking (14)
99%
9.9
Data export (15)
99%
9.9
Standard reports (13)
90%
9.0
Custom reports (11)
99%
9.9
Analytics (11)
90%
9.0
Survey Administration & Security (2)
89%
8.9
Access controls (14)
89%
8.9
Compliance (6)
90%
9.0
Survey Distribution (2)
90%
9.0
Vendor-offered crowdsourcing (1)
100%
10.0
Respondent restrictions (6)
80%
8.0

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

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Clicktools Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Clicktools?

Clicktools is a cloud-based survey software. It enables business users to collect information through surveys, call scripts, and web forms; automatically centralize the data in CRM; and act on those insights to increase loyalty. The program is offered by Callidus Cloud, which in turn was acquired by SAP in 2017 when the companies formed a strategic partnership.

What is Clicktools's best feature?

Reviewers rate Response tracking and Data export and Custom reports highest, with a score of 9.9.

Who uses Clicktools?

The most common users of Clicktools are from Enterprises and the Computer Software industry.