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ClickUp

ClickUp

Overview

What is ClickUp?

ClickUp is an all-in-one productivity platform.It’s a hub where teams can come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, and Whiteboard. Customized with just a few clicks, ClickUp helps teams of all types and…

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Recent Reviews

Best Task Management Tool

10 out of 10
January 12, 2024
We use ClickUp to manage all the marketing and content department activities and tasks. Before using ClickUp, we drove all the tasks by Jir…
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Task Management (561)
    9.3
    93%
  • Team Collaboration (532)
    9.1
    91%
  • Scheduling (456)
    8.2
    82%
  • Document Management (471)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

5 videos

ClickUp Allows Project Status To Be Monitored By Whole Team To Stay On Track :Product Review
03:32
ClickUp Review: Works To Effectively Keep Collaboration On Track Across Offices
02:20
ClickUp Review: Enables Accountability Between Team Members When Working Projects
02:44
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Pricing

View all pricing

Free

$0.00

Cloud

Unlimited

$9.00 ($5.00)

Cloud
per member per month (annual contract pricing)

Business

$19.00 ($12.00)

Cloud
per member per month (annual contract pricing)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://clickup.com/#pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

8.2
Avg 7.5

Professional Services Automation

Features that support professional services organizations

7.3
Avg 7.4
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Product Details

What is ClickUp?

ClickUp is an all-in-one productivity platform.

It’s a hub where teams can come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, and Whiteboard. Customized with just a few clicks, ClickUp helps teams of all types and sizes deliver work more effectively, to boost productivity to new heights.

ClickUp aims to make the world more productive by removing friction caused by using many different applications. The platform boasts millions of users and over 200,000 teams at companies like Samsung, IBM, Twitter, Uber, and Ubisoft.

ClickUp Features

Project Management Features

  • Supported: Task Management
  • Supported: Resource Management
  • Supported: Gantt Charts
  • Supported: Scheduling
  • Supported: Workflow Automation
  • Supported: Team Collaboration
  • Supported: Support for Agile Methodology
  • Supported: Support for Waterfall Methodology
  • Supported: Document Management
  • Supported: Email integration
  • Supported: Mobile Access
  • Supported: Timesheet Tracking

Professional Services Automation Features

  • Supported: Project & financial reporting

ClickUp Screenshots

Screenshot of List ViewScreenshot of Box ViewScreenshot of Board ViewScreenshot of Calendar View

ClickUp Videos

An introduction to ClickUp.
How Hawke Media uses ClickUp to increase productivity
While many options can carry a large pricetag, there are tons of free project management software available. In this video produced by the TrustRadius team, learn why ClickUp is one of the best free project management software on the market.

ClickUp Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAll
Supported LanguagesEnglish, Spanish, French, German

Frequently Asked Questions

ClickUp starts at $0.

Trello, Asana, and monday.com are common alternatives for ClickUp.

Reviewers rate Task Management highest, with a score of 9.3.

The most common users of ClickUp are from Small Businesses (1-50 employees).

ClickUp Customer Size Distribution

Consumers35%
Small Businesses (1-50 employees)35%
Mid-Size Companies (51-500 employees)25%
Enterprises (more than 500 employees)5%
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Comparisons

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Reviews and Ratings

(1194)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
August 12, 2022

ClickUp delivers

Score 10 out of 10
Vetted Review
Verified User
Incentivized
ClickUp helps us keep track of the total pipeline of loans. We have spaces broken into individual areas and then the active company pipeline. The breakdowns make it easy to see what is happening and what will soon be happening as well as manage repetitive smaller daily tasks. The communication that can be automatically triggered is great, especially with the app.
  • Task Overview
  • Communication
  • Follow Up
  • File storage/retrieval
  • An intro to set up ClickUp-related communication. Essentially everything is turned on by default and there probably should be a walkthrough asking what would be best for you.
  • Two apps on the Google store.
If you have an office where people are in and out of a particular file and you don't want to have to follow up with 3 different people where we stand on the file. Being able to communicate with each other, regardless of where you all physically are, about your particular contribution and not having to run everyone down is a great benefit. A scenario negative scenario about ClickUp is the file management system. Sometimes on the app, it won't let me download a file. Other times on the desktop files won't upload at all and you just have to come back to it later. Also if you pull a file out of a ZIP file or your email and drop it directly into ClickUp, the file will show up in the folder but you won't be able to open it. You have to download the file to your computer and then upload it. The workaround is doable, but annoying in a minor way.
Project Management (12)
91.66666666666666%
9.2
Task Management
90%
9.0
Resource Management
90%
9.0
Gantt Charts
100%
10.0
Scheduling
100%
10.0
Workflow Automation
90%
9.0
Team Collaboration
100%
10.0
Support for Agile Methodology
100%
10.0
Support for Waterfall Methodology
80%
8.0
Document Management
70%
7.0
Email integration
100%
10.0
Mobile Access
80%
8.0
Timesheet Tracking
100%
10.0
Professional Services Automation (1)
N/A
N/A
Project & financial reporting
N/A
N/A
  • Time savings due to lack of repetitive emails/texts/calls.
  • We use this over Microsoft Teams and Teams is included in our Microsoft Suite, that should tell you something.
  • Having another redundant time tracker has helped us not miss deadlines.
We use ClickUp as an active workload tracker. We have daily conversations about each task in the company space. This not only keeps everyone up to date about what is going on, but it allows a fresh set of eyes that wouldn't normally have looked. We've caught quite a few errors or conflicts with these conversations.
ClickUp really helped us come together as a team. We didn't have other processes in place to bring us more together as a team and ClickUp has given us that.
I haven't used Teams in 2 years now, but when I did ClickUp did almost everything better than Teams did. I'm sure Teams has bridged the gap since then, but at this point, ClickUp does things so well that there is no need to go elsewhere at this time.
4
Loan originators (2), loan processor (1-2 depending on file, overlaping with ops manager), operations manager (1).
1
I have more of a tech background than anyone here so all basic tech support is mine to attempt to fix.
  • Organization
  • At-a-glance daily workload
  • File storage
  • I can't think of any unexpected or innovative ways we use ClickUp.
  • Using the shared documents more when we need to collaborate more on one.
It does everything we need it to, doesn't cost the most, and there seems to be a drive at ClickUp to deliver a great product. Once I feel a company isn't fighting for its customers then I have a reason to start looking elsewhere.
No
  • Price
  • Product Features
  • Product Usability
Price vs features. We're not looking for the cheapest thing, but also not looking the just pay for a thing because we need it.
We went through trails of ClickUp, Asana, and Teams. We all liked ClickUp the most. I don't feel there is a reason to redo the process again or change how we did the selection process.
  • Implemented in-house
No
Change management was a major issue with the implementation
That we were all running around hoping everyone was doing their jobs correctly. Oversight and redundancy has help us catch errors before they're major problems.
  • Just bruised egos on how unorganized we all were as a company.
Just have an open mind that you're using a new system and there is probably a way to do whatever it is you're looking to do. Support will help you.
  • No Training
It was easy for me personally, but I have more tech background than your standard person. What I would suggest would be that ClickUp review how a client is using the platform and then give a yearly or so call to the owner to see if they can help more.
Just right for this type of product. When we were setting it up I don't remember spending more than a day or two talking back and forth about what we needed/wanted. There were some customization after that, but minor and was able to be fixed that day.
Just keep an open mind and play around with the options.
No - we have not done any customization to the interface
No - we have not done any custom code
No, we're not power users that need advanced options (at least at this time).
I've only used it one time and the issue was resolved quickly and to my satisfaction. This is what I personally want, I don't need people who act like we're going to be best friends while we solve this problem. Fix it as quickly as possible and on to the next thing.
I did not, didn't know it was an option.
No
I honestly don't remember the issue, it was when we first got ClickUp (long time ago). I do remember that the issue was solved quickly and correctly. That feeling sticks with me more than the actual issue.

It's like Chipotles in my area, some of them are awful and some are great (but they all have delicious food). Can I really recall all the issues at the bad ones? No, but I remember standing in the restaurant frustrated and thinking I'm never coming to this location again.
It's pretty easy to figure out without having to invest a bunch of time researching how to use it. The additional different views and themes can really help you personalize how you like to see information, both physically and aesthetically.
  • Moving tasks
  • Assigning tasks
  • Setting up your lists
  • File retrieval (at times)
  • File upload (at times)
Yes, but I don't use it
We have 3 different jobs that all utilize ClickUp and I haven't heard any complaints.
I can't recall of any time ClickUp has been down for more than a few seconds. The only availability option is file retrieval at times, some times it just sits there trying to open a file, but again this happens very infrequently.
Updates are almost seamless and the pages load quickly.
  • None
  • No
None
We haven't used it.
Maybe have an account representative explain to the clients about what integrations are and how they're beneficial to you.
The person that did that has no complaints.
I've never had an issue with ClickUp that we weren't able to resolve quickly.
Haven't used.
I did not do this part of the process.
I did not.
Didn't help with the purchase.
Yes
The upgrades to the system are all seamless. A dialogue box pops up letting you know there is an update and to get that update you have to click the box. So if you want to wait you can.
  • I honestly don't read the patch notes.
  • Nothing I can think of at this time, maybe a place for upcoming changes.
No
No
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use ClickUp for everything at our company. We manage all our projects, maintain our corporate calendar, manage controls, track permissions, run our CRM and lead management, training, workflows, track invoices and receipts, track our agreements and legal obligations.

Anything that needs to be done or tracked goes in ClickUp. Anything that needs to be stored goes in SharePoint. That covers almost all our activities.
  • Great at maintaining lists and information items.
  • Great at search.
  • Great at connecting items to people.
  • Very open paradigm that lets you design your own way of working.
  • Relationships between items is not mature yet.
  • Calculations are almost nonexistent - you can't build new information from existing field data except on a very rudimentary basis.
  • Weak integration with email.
Do use this for everything you need to keep track of. It can be used for project lists, information lists, flash cards, tracking, anything.

Although we do use ClickUp for our CRM, it doesn't do a good job of integrating with email. We have to manually manage getting emails into the system and connecting them to people/entities.

The support team is excellent - you can get an answer on anything very quickly, and they address their bugs quickly.

There is a decent API, so if you need automation you can create it.
Project Management (12)
78.33333333333333%
7.8
Task Management
90%
9.0
Resource Management
90%
9.0
Gantt Charts
80%
8.0
Scheduling
80%
8.0
Workflow Automation
70%
7.0
Team Collaboration
80%
8.0
Support for Agile Methodology
90%
9.0
Support for Waterfall Methodology
80%
8.0
Document Management
80%
8.0
Email integration
50%
5.0
Mobile Access
70%
7.0
Timesheet Tracking
80%
8.0
Professional Services Automation (1)
70%
7.0
Project & financial reporting
70%
7.0
  • It's a game changer for us. We have tried many tools and this is the one that got our whole team on board.
  • We use ClickUp every day all day to manage just about everything we do.
  • One downside is that ClickUp automations are expensive if you use more than the included allocation, and it does require automation at scale. So expensive that it was cheaper for us to automate from the outside by using the API. I wish they would correct this business issue.
The more we use ClickUp, the more we use ClickUp. It's replaced many spreadsheets, documents, and paper tools for us. One of the main important features for us is that search is excellent in ClickUp. It enables us to find things that others have been working on fairly independently.
We have moved most everything other than document storage into ClickUp, and that's only because we use SharePoint and rely on its collaborative editing features. We don't use any other project management tools anymore, and we have moved much of our administrative functions into ClickUp as well.
ClickUp has a very large feature set and doesn't force you into any particular paradigm. Its user management and overall architecture of Space - Folder - List - Task works really well for many, many use cases. It's flexible enough to get something started very quickly, and has enough infrastructure to manage more complex workflows. It doesn't force you to think about your goal as a project or any other kind of paradigm in particular, so you can use it for many types of situations - from lists to flashcards to process tracking to project management.
You can always reach support, and a real person will either answer your question or get you an answer.

They are innovative and helpful in their support - they will send you a video of how to do something, automatically add your request to the feature request list, and automatically submit bug tickets. The whole ClickUp product was basically built on user input, and support really mirrors that culture.
No, we don't need it.
Yes
Yes, they take bugs very seriously. They track them down, repair them, and send you updates.
Honestly almost all my support experiences have been exceptional. On more than one occasion, I have gotten a custom video to show me a workaround for a problem made by the support person just for my situation. I've copied that technique now for our own company when we provide support.
  • AWS Lambda
  • Microsoft Outlook
We submit all our email to a ClickUp list so that it can be sorted, organized, and managed
  • API (e.g. SOAP or REST)
ClickUp automations
It has a good API, it has decent automations, and you can email to lists and tasks.

Downsides: automations past the included amount are very expensive. They need custom fields integration in email.
I didn't run into any unexpected obstacles. The API is rate limited so you may want to plan your approach if you will be interacting with large numbers of tasks in a short period of time.
Yes
Upgrades are frequent and automatic with ClickUp. I've never had any negative experience with an upgrade.
  • There are continuously new features.
  • Every update has a list of new features that were added or bugs that were fixed.
  • ClickUp chooses their roadmap based on user input, and several of the requests that I have made have become features.
  • You can see on their public board what features are planned.
  • Most upgrades have provided some feature that has benefitted us.
No
Yes
We went from Free to Pro right away.
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