Overview
What is Cloodot?
Cloodot is a customer experience management software suite designed for single or multi-location businesses. It allows businesses to manage chats and reviews from various online channels in one unified inbox, including Google My Business, WhatsApp, Facebook, Websites, Google Business Messages and others....
Pricing
Basic
$39
Advanced
Custom
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Cloodot?
Cloodot is a customer experience management software suite designed for single or multi-location businesses. It allows businesses to manage chats and reviews from various online channels in one unified inbox, including Google My Business, WhatsApp, Facebook, Websites, Google Business Messages and others. This makes it possible for multiple agents to collaborate more efficiently using custom templates replies, reminders, tags tasks and notes that make managing customer interactions easier.
The software provides advanced analytics tools with detailed insights into all channels as well as employee performance reports. With Cloodot's robust permissions management and resource allocation system teams can limit access to specific resources ensuring only authorized team members have access to them. The software also offers advanced visualization tools for monitoring brand and team performance making it perfect for businesses looking to manage their online communication channels while keeping their original platforms secure.
Cloodot Features
- Supported: Multi channels chats management
- Supported: Multi channels review management
- Supported: Cross channels analytics
- Supported: Team collaboration
- Supported: Template replies
- Supported: Custom notes
- Supported: Custom labels/tags
- Supported: Chats/reviews handover
- Supported: Review collection campaign
- Supported: Agent performance monitoring
- Supported: Contacts
- Supported: Products and services catalogue
- Supported: Push leads to CRM
Cloodot Screenshots
Cloodot Video
Cloodot Integrations
Cloodot Competitors
Cloodot Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Supported Countries | World wide |
Supported Languages | English |
Cloodot Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 20% |
Mid-Size Companies (51-500 employees) | 20% |
Enterprises (more than 500 employees) | 60% |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
Cloodot has proven to be an asset in managing high chat volumes for its users. The software enables users to categorize chats with tags, providing a quick and efficient way to determine the relevance of each conversation. With the team inbox feature, managing customer chats from various platforms as a team has become stress-free. Users can view detailed performance metrics, giving them the opportunity to identify customer dissatisfaction quickly and take steps to improve customer service.
Through Cloodot, users can direct potential customers and engage with existing ones, resulting in more leads and new customers. Labeling and storing customer details makes engaging with existing customers more convenient, saving time for employees, and eliminating confusion among the team. The insightful analysis of user performance through the software has made decision-making easier with visualized data analysis and custom reports.
Moreover, monitoring employees has become more manageable, saving time for users while improving response rates and team performance. Working with Cloodot has made work less tedious and more organized by reducing the need to jump between different apps and tabs and improving chat response rates. The software has helped users consolidate multiple online channels so they can focus on what matters most - delivering quality customer service while growing their business.
Ease of use: Customers have found Cloodot to be easy and effortless to use, allowing them to manage comments from customers and their feedback with absolute ease. Several reviewers have praised the friendly interface provided by Cloodot.
Multi-channel chat management: The multi-channel chat management feature has been widely appreciated, with several users describing it as the best feature. This allows support personnel to divide the load evenly among themselves by deciding which channel they have access to, making chatting with customers convenient, easy, and efficient.
All-in-one inbox: A common theme among user reviews is praise for the all-in-one inbox that includes Facebook, Google, WhatsApp, texts, and webchats. This feature was described as convenient and helpful in managing conversations and reviews on different platforms exceptionally well. Several reviewers also appreciated the channel-wise splitup provided by this feature which helps them improve their service for customers.
Missing Video Chat Feature: Some reviewers have suggested that Cloodot should include a video chat feature to make app demos easier.
Unsatisfactory Color Scheme: Several users have expressed dissatisfaction with the color of the application, which made them feel bad.
Inability to Edit: A few users mentioned that they would like the ability to edit using the Cloodot platform, which is currently unavailable.