Reviews (1-8 of 8)
- The API itself is very robust and easy to use, being a standard REST interface, standard HTTP response codes, well-packaged error messages, etc.
- Their uptime is great! I think I've seen one (short) 5-minute' blip' the entire time we've been connected for any type of primary function.
- Their support is top notch, they respond quickly, and the team that works with you is communicative and knowledgable.
- Their UI, which was in beta when we first chose them as a software, needs a lot of work still. It's relatively slow, there are a number of bugs with things appearing/not appearing. That being said, you can do 100% of the functions you can do on the UI through the API, which we prefer anyway, so it's not really an issue.
- Pricing can be high, depending on your business model.
- Some of the API documentation was a little unclear at first, and required some back and forth on things.
- Required fields in the third party software you are integrating with were unclear.
- If there are special 'rules' around validation going into the software (not CE, third party), then it's all trial-and-error in figuring out how exactly to format your fields.
- Unless you are REALLY strict about your development practices and using CE 'correctly,' it's incredibly easy to get off track and lose all of the benefits of using an IPaaS like CE, because their platform is so flexible.
- If you want a really 'deep' integration with a third party software, and you want all the control over how it interacts with your software
- If you want a totally white-labeled solution, that is totally invisible to your customers.
- if you care more about a well thought out/useful API, rather than a pretty UI
- If you want a Zapier-esque hands-off integration for YOU.
- if you want your customers to do more of the work, pay for it/etc.
- if you're a really small business, it could be too expensive. But it depends on your individual contract with them.
- Customer Support -- They have a knowledgeable team and are very responsive.
- Communication -- Most questions are addressed quickly
- Documentation -- The API documentation is well organized and easy to follow.
- Support has been incredible.
- Downtime is extremely minimal.
- Once we set everything up, we've required very little maintenance.
- The admin UI sometimes doesn't work, in unpredictable ways.
- The API log page gets laggy and overwhelmed with too many rows.
- Maps a single integration to multiple systems, cutting down on the time and complexity to support multiple systems
- Robust and interactive documentation that guides the developer every step of the way
- Responsive and friendly customer success that supports your team's efforts
- When Cloud Elements rolled out their "Admin Console 2.0" it was a rough launch with many bugs
- Cloud Elements has a large variety of integrations, but certain desirable systems (EG, Workday or Xero) are not covered in their catalog
- Providing a truly unified API that returns the same format of data from each system requires writing transforms for each endpoint rather than it being an out-of-the-box feature
- Allows us to explore building integrations for a ton of different technologies - they have a huge catalog of softwares they integrate with.
- Helps us troubleshoot issues with integrations. Their team even hosted us on their site to talk with some of their engineers and solutions architects to troubleshoot and strategize the first integration we brought to market.
- They provide go-to-market assistance and will try to help you learn from other companies they've engaged with to help bring integrations and products to market with intelligence they already have.
- The only thing I can think of that they could improve is the quality of the assets they produce in the go-to-market process. This is a huge value add service, but the quality of what was produced was lower than what we would have produced internally. We spent more time going back and forth on the assets than it would have taken us to build them from scratch.
- Ease of integration - Our dev team had no problems getting the integration up and running quickly.
- Support - CE's support team is very responsive and they do a nice job of communicating if/when any issues arise on their end.
- Not a huge investment - There is obviously a cost associated with the usage of their service, but since they handle all the maintenance of the various service-provider endpoints, we are saving dev resources constantly.
- We did have to do some custom work to create a better user experience when interfacing with CE's Document Cloud. The Document Cloud service doesn't come equipped with a file browser out-of-the-box, and their recommended plugin was pretty rough. We had to do quite a bit of work to get it up to par with our user experience standards.
- The biggest pro is of course the unified APIs they provide. Developing against a single API and being able to say your product can support multiple providers all with one piece of development was fantastic.
- Their Integration support was great. We had weekly phone meetings to follow up on our progress and offer help on issues. This was all offered free, how good is that.
- Any features we requested were looked in to and prompt feedback on if/when they could be scheduled in were provided.
- Any updates to the endpoint APIs were taken care of by Cloud Elements meaning we could either just get on with things.
- Supporting new endpoints required no work. As Cloud Elements added more supported Storage Providers we could simply add them to our list of supported Storage Providers.
- There weren't really many cons to our experience. The only slight downside was the cost but they worked with us on that to make it work.
Cloud Elements Scorecard Summary
About Cloud Elements
Cloud Elements is a cloud API integration service that uses cooperative apps to connect an organization’s customers, partners and employees to the cloud services they use. The vendor says that by using their pre-built elements, their one-to-many approach connects applications with services, each through a single API. The organization’s app can instantly share data with other applications in the cloud, lifting the burden of integration off of businesses and users. Users can design, aggregate and publish their own APIs using the vendor’s Element Builder, which is their RESTful API Designer. This solution includes real-time monitoring, usage, reporting and notifications with enterprise-grade API management.
Cloud Elements Competitors
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?No
Cloud Elements Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Cloud Elements Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Linux, Mac|