Cloud Elements Reviews

11 Ratings
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Score 8.8 out of 101

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Reviews (1-8 of 8)

Rajiv Ramanan profile photo
Score 9 out of 10
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We use Cloud Elements to power our integrations with key platforms. We have received excellent feedback and it reduced our go to market timeline significantly. The platform is configurable and is highly customizable to meet most business needs. We have not received a lot of support issues either.
  • 2-way sync.
  • Time out management.
  • Authentication.
  • Developer platform.
  • Slightly expensive compared to other platforms.
  • Not so simple for non-tech people.
Wide integration range is their specialty.
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Score 8 out of 10
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At my organization, we use Cloud Elements as a white label solution to provide various integrated solutions to our customers. It's used by our technology department primarily to enable a quick development cycle into creating integrations with products such as QuickBooks Online, MailChimp, etc. The main business problem it solves is the ability for our team to quickly and efficiently create a new connection to a new piece of software that our users might want. Along with that, we don't have to do any of the actual API maintenance that would be required if we were to set up the system on our own.
  • The API itself is very robust and easy to use, being a standard REST interface, standard HTTP response codes, well-packaged error messages, etc.
  • Their uptime is great! I think I've seen one (short) 5-minute' blip' the entire time we've been connected for any type of primary function.
  • Their support is top notch, they respond quickly, and the team that works with you is communicative and knowledgable.
  • Their UI, which was in beta when we first chose them as a software, needs a lot of work still. It's relatively slow, there are a number of bugs with things appearing/not appearing. That being said, you can do 100% of the functions you can do on the UI through the API, which we prefer anyway, so it's not really an issue.
  • Pricing can be high, depending on your business model.
  • Some of the API documentation was a little unclear at first, and required some back and forth on things.
  • Required fields in the third party software you are integrating with were unclear.
  • If there are special 'rules' around validation going into the software (not CE, third party), then it's all trial-and-error in figuring out how exactly to format your fields.
  • Unless you are REALLY strict about your development practices and using CE 'correctly,' it's incredibly easy to get off track and lose all of the benefits of using an IPaaS like CE, because their platform is so flexible.
Areas where it would be appropriate:
  1. If you want a really 'deep' integration with a third party software, and you want all the control over how it interacts with your software
  2. If you want a totally white-labeled solution, that is totally invisible to your customers.
  3. if you care more about a well thought out/useful API, rather than a pretty UI
Areas where it is less appropriate:
  1. If you want a Zapier-esque hands-off integration for YOU.
  2. if you want your customers to do more of the work, pay for it/etc.
  3. if you're a really small business, it could be too expensive. But it depends on your individual contract with them.
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Score 9 out of 10
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We leverage Cloud Elements to integrate popular software solutions with our platform. Our integrations live primarily in the Accounting and Email Marketing categories.
  • Customer Support -- They have a knowledgeable team and are very responsive.
  • Communication -- Most questions are addressed quickly
  • Documentation -- The API documentation is well organized and easy to follow.
  • Cost
Cloud Elements offers a great set of functionality that allows smaller teams to build powerful integrations quickly. It also allows us to shift the focus of our resources to new functionality and continued enhancement, as opposed to API maintenance. It comes at a steep price, but the offset in billable dev hours is worth it.
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Score 8 out of 10
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We use Cloud Elements to set up integrations between our platform and other technologies that are common to small and medium-sized businesses. It is being used by our product and technology teams but the integration layer is being used by hundreds of our small business customers every day. Cloud Elements allows us to move to bring integrations to market MUCH faster than if we were to build individual integrations to each platform.
  • Allows us to explore building integrations for a ton of different technologies - they have a huge catalog of softwares they integrate with.
  • Helps us troubleshoot issues with integrations. Their team even hosted us on their site to talk with some of their engineers and solutions architects to troubleshoot and strategize the first integration we brought to market.
  • They provide go-to-market assistance and will try to help you learn from other companies they've engaged with to help bring integrations and products to market with intelligence they already have.
  • The only thing I can think of that they could improve is the quality of the assets they produce in the go-to-market process. This is a huge value add service, but the quality of what was produced was lower than what we would have produced internally. We spent more time going back and forth on the assets than it would have taken us to build them from scratch.
If you have a strapped development team that does not have the time to build individual integrations to other products, and would rather outsource a common integration layer that allows for much higher velocity of building integrations, I would strongly suggest Cloud Elements.
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Score 9 out of 10
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Verified User
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We offer integrations between our product and other third-party products, using Cloud Elements as an intermediary.
  • Support has been incredible.
  • Downtime is extremely minimal.
  • Once we set everything up, we've required very little maintenance.
  • The admin UI sometimes doesn't work, in unpredictable ways.
  • The API log page gets laggy and overwhelmed with too many rows.
Easily integrating with LOTS of other services.
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Erik Ralston profile photo
Score 10 out of 10
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Verified User
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Cloud Elements is the flexible foundation for various cloud integrations inside our product LiveTiles Design. For instance, it powers reading documents from OneDrive, Google Drive, Box, and Dropbox using a single unified integration.
  • Maps a single integration to multiple systems, cutting down on the time and complexity to support multiple systems
  • Robust and interactive documentation that guides the developer every step of the way
  • Responsive and friendly customer success that supports your team's efforts
  • When Cloud Elements rolled out their "Admin Console 2.0" it was a rough launch with many bugs
  • Cloud Elements has a large variety of integrations, but certain desirable systems (EG, Workday or Xero) are not covered in their catalog
  • Providing a truly unified API that returns the same format of data from each system requires writing transforms for each endpoint rather than it being an out-of-the-box feature
Cloud Elements shines when you want to offer multiple options to the user on a type of system, such as supporting integration to CRM and wanting to offer Dynamics, Salesforce, and HubSpot on equal footing. If you only have a single integration with a single system, using Cloud Elements adds an unnecessary layer of abstraction.
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Brody Dorland profile photo
Score 10 out of 10
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Verified User
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Our software is focused on helping marketing and content teams streamline the process of content planning and production. These teams often leverage cloud storage providers like Dropbox, Box or Google Drive to store and share their content assets internally, or with third-party creative partners/agencies. We chose to leverage Cloud Elements' Document Cloud to seamlessly integrate all those storage services into our application with one single endpoint. This integration enabled our development team to get multiple connections established all at once and we don't have to worry about keeping up with the variety of API/maintenance updates that each service would require. For our clients, this integration helps to improve collaboration and version control so they can collaborate and produce more efficiently and actually hit their content deadlines...;)
  • Ease of integration - Our dev team had no problems getting the integration up and running quickly.
  • Support - CE's support team is very responsive and they do a nice job of communicating if/when any issues arise on their end.
  • Not a huge investment - There is obviously a cost associated with the usage of their service, but since they handle all the maintenance of the various service-provider endpoints, we are saving dev resources constantly.
  • We did have to do some custom work to create a better user experience when interfacing with CE's Document Cloud. The Document Cloud service doesn't come equipped with a file browser out-of-the-box, and their recommended plugin was pretty rough. We had to do quite a bit of work to get it up to par with our user experience standards.
I feel that Cloud Elements is a great service for startups or smaller tech companies who are looking to expand their integrations quickly and looking to minimize the dev overhead that comes with maintaining all these integrations separately.
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January 12, 2018

Cloud Elements Review

Score 8 out of 10
Vetted Review
Verified User
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We had an existing system that relied on using a limited selection of 3rd party Cloud Storage Providers, with plans on making our usage of cloud storage much more tightly integrated with our system and make it look more as part of the system and not some weak tack on. We also had desires of providing our own cloud storage as an option, likely on AWS S3. Our first task was to make sure we supported the existing list of Cloud Storage providers so we looked in to their APIs and it didn't take long to realize that although very similar in functionality we would need to have implementations for each provider meaning that we had to also support updates and changes to each API as well as implement our future features multiple times. With the addition of our desire to add our own cloud storage option it was quickly adding up in development time and ongoing maintenance time. This was more than we could deal with from such a small team while keeping pace on new features to keep us ahead of competition. Researching if anyone else had commented on the same issue of supporting multiple APIs we came across Cloud Elements who offered a Unified API solution. They had a Cloud Storage offering that allows you to develop against a single API provided by Cloud Elements while they take care of the various differences with the Cloud Storage Providers API. On top of covering off all the Storage Providers we were after they were also working on AWS S3 integration.
  • The biggest pro is of course the unified APIs they provide. Developing against a single API and being able to say your product can support multiple providers all with one piece of development was fantastic.
  • Their Integration support was great. We had weekly phone meetings to follow up on our progress and offer help on issues. This was all offered free, how good is that.
  • Any features we requested were looked in to and prompt feedback on if/when they could be scheduled in were provided.
  • Any updates to the endpoint APIs were taken care of by Cloud Elements meaning we could either just get on with things.
  • Supporting new endpoints required no work. As Cloud Elements added more supported Storage Providers we could simply add them to our list of supported Storage Providers.
  • There weren't really many cons to our experience. The only slight downside was the cost but they worked with us on that to make it work.
[It's] Great for where you want to target multiple third-party APIs where the functionality of those APIs is very similar. There are a number of Unified API options available from Cloud Elements other than the Cloud Storage APIs I've mentioned. The Unified API approach isn't well suited if the APIs you want to integrate are too varied or you want to implement different features for different APIs. It is also not going to be of any benefit if you only ever want to target a single API as the cost and ROI won't add up.
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Cloud Elements Scorecard Summary

About Cloud Elements

Cloud Elements is a cloud API integration service that uses cooperative apps to connect an organization’s customers, partners and employees to the cloud services they use. The vendor says that by using their pre-built elements, their one-to-many approach connects applications with services, each through a single API. The organization’s app can instantly share data with other applications in the cloud, lifting the burden of integration off of businesses and users. Users can design, aggregate and publish their own APIs using the vendor’s Element Builder, which is their RESTful API Designer. This solution includes real-time monitoring, usage, reporting and notifications with enterprise-grade API management.

Cloud Elements Features

Has feature“One-to-Many” APIs: Using our Hubs, one uniform API connects you to many cloud services, which we call Elements.
Has featureRESTful APIs: Cloud Elements’ Hubs are built on straight-forward RESTful APIs with JSON payloads regardless of the endpoint.
Has featurePlatform Level APIs: Logging, monitoring, alerts and notifications through Elements Manager and Platform APIs.

Cloud Elements Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No

Cloud Elements Support Options

 Free VersionPaid Version
Phone
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Cloud Elements Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No