CloudCall

Easy-to-use click-to-dial function: Users have found the click-to-dial function of CloudCall to be user-friendly and intuitive, streamlining the calling process. Several reviewers have mentioned this as a positive aspect.

Real-time call listening for effective communication: The real-time call listening feature in CloudCall has been highly beneficial for users, particularly during remote working and onboarding. It allows for effective communication and quality improvement, with multiple reviewers mentioning its usefulness.

Seamless integration with CRM platforms: The integration of CloudCall with CRM platforms, such as Salesforce and Bullhorn CRM, is considered one of its best features by many users. This integration provides easy access to client information, department contacts, call recordings, and SMS capability within the CRM system.

Confusing Log-In Process: Several users have found the log-in process of Cloudcall to be confusing and mentioned that it is easy to get lost in the system. They have reported difficulties navigating through the interface and understanding how to access certain features.

Frequent Dropped Calls: Many users have experienced frequent dropped calls while using Cloudcall, especially when making calls using a laptop with a headset. These dropped calls interrupt communication and can be frustrating for users trying to conduct business or maintain important conversations.

Inability to Itemize Old Call Recordings: Users have expressed frustration with the inability to easily identify and categorize old call recordings in Cloudcall. The recordings are received as bulk files without clear identifiers, making it challenging for users to locate specific recordings or review them in an organized manner.