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CloudCall

CloudCall

Overview

What is CloudCall?

CloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).

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Recent Reviews

TrustRadius Insights

CloudCall has proven to be a valuable tool for users across various industries. The ability to access call recordings on the portal has …
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Pricing

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Pro Edition

$15

Cloud
per month per user

Advanced Edition

$25

Cloud
per month per user

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://cloudcall.com/pricing?utm_mediu…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month per user
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Product Demos

Demo Diaries: Ep 033 | "Matching Workflows Means More Sales"

YouTube
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Product Details

What is CloudCall?

CloudCall is communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

CloudCall helps to capture data from communications, surface key insights, and automate key workflows. To accelerate sales, CloudCall helps to make more placements, close more deals, get more done faster, with Click-to-call, Power Dialer and Automated workflows.

And with CloudCall, users can work on the go without sacrificing the quality of their work. CloudCall is designed for busy teams on the go, and all activities will be synced to CRM records, no matter where the user is.


Boston, MA, London & Leicester, UK, Melbourne, AU

CloudCall Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Audio conferencing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

CloudCall Screenshots

Screenshot of Keep everything in a CRM and see how teams are doing from anywhere.Screenshot of Work from anywhere, when  CloudCall integrates with  Bullhorn for Salesforce, Bullhorn Jobscience, FIVECRM, Profile Recruitment, Influence, Chameleon-i, Voyager, or LaborEdgeScreenshot of A phone system that integrated with a CRMScreenshot of Work from anywhere when CloudCall integrates with Salesforce, Bullhorn, Vincere, Microsoft Dynamics 365, Zoho, Tracker, Access, CEIPAL, Mercury or Access Recruitment CRMScreenshot of "CloudCall is more than just a telephony system. It integrated into all the different systems that we use" - Simon Trigg, Director, Quanta RecruitmentScreenshot of "What we had wasn't working. We had to get smarter, more intelligent with the way out telephony system integrated with our CRM" - Leighton Grant, IT Manager, Oakleaf Partnership Ltd

CloudCall Videos

CloudCall Integrations

CloudCall Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesAsia Pacific, Benelux, DACH, North America, United Kingdom & Ireland
Supported LanguagesEnglish

Frequently Asked Questions

CloudCall is a telephony and VoIP software solution from the British company of the same name (formerly SYNETY).

CloudCall starts at $15.

Aircall, RingCentral Contact Center, and Vonage Communications APIs are common alternatives for CloudCall.

Reviewers rate Call recording highest, with a score of 9.5.

The most common users of CloudCall are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(8)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

CloudCall has proven to be a valuable tool for users across various industries. The ability to access call recordings on the portal has been particularly beneficial for resolving complaints and investigating customer issues. Real-time call listening is another feature that users have found useful for monitoring agent interactions with customers. Additionally, CloudCall's integration with popular CRM systems allows for easy submission and viewing of call notes and recordings, streamlining workflows and improving productivity. The software provides a decent VoIP solution with reliable and easy-to-set-up IVRs, saving time and minimizing mistakes in automation of admin tasks. Users appreciate the flexibility of making calls remotely from anywhere, which is especially beneficial for staff working in remote or hybrid environments. However, some users have reported occasional issues with clarity and patchy service, indicating areas for improvement. Nevertheless, overall, CloudCall has helped streamline communication processes, enhance productivity, and improve customer service for many users.

Easy-to-use click-to-dial function: Users have found the click-to-dial function of CloudCall to be user-friendly and intuitive, streamlining the calling process. Several reviewers have mentioned this as a positive aspect.

Real-time call listening for effective communication: The real-time call listening feature in CloudCall has been highly beneficial for users, particularly during remote working and onboarding. It allows for effective communication and quality improvement, with multiple reviewers mentioning its usefulness.

Seamless integration with CRM platforms: The integration of CloudCall with CRM platforms, such as Salesforce and Bullhorn CRM, is considered one of its best features by many users. This integration provides easy access to client information, department contacts, call recordings, and SMS capability within the CRM system.

Confusing Log-In Process: Several users have found the log-in process of Cloudcall to be confusing and mentioned that it is easy to get lost in the system. They have reported difficulties navigating through the interface and understanding how to access certain features.

Frequent Dropped Calls: Many users have experienced frequent dropped calls while using Cloudcall, especially when making calls using a laptop with a headset. These dropped calls interrupt communication and can be frustrating for users trying to conduct business or maintain important conversations.

Inability to Itemize Old Call Recordings: Users have expressed frustration with the inability to easily identify and categorize old call recordings in Cloudcall. The recordings are received as bulk files without clear identifiers, making it challenging for users to locate specific recordings or review them in an organized manner.

Attribute Ratings

Reviews

(1-2 of 2)
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MUKUL SHUKLA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use CloudCall as a telecommunication tool to contact our clients and related team members to check on the project status through our company systems. Due to the software's integration with our CRM system, I can directly call the client/project lead team, depending upon my access with the person. It is very productive because of the features like click-to-dial and analytics, reduces our work time, and also helps in keeping proofs by voicer-recording.
  • It provides very clear in-call sound quality.
  • Has great integrations with systems which makes it more compatible.
  • Auto-call recording system
  • One tap call features also has an added advantage
  • Price is a bit more so i think that should be reduced.
  • Support team remains unresponsive sometimes which makes us to hold the process.
  • Connection gets interchanged while moving from mobile data to wifi.
I think CloudCall is better for enterprises that need to keep the clients and employees in contact but on a professional basis. Talking over the phone makes a person understand better as compared to email conversations and takes less time too, so, CloudCall fits the gap by providing better quality calls and gives analytics as well.
Cloud PBX (5)
60%
6.0
Hosted PBX
70%
7.0
Multi-level Interactive Voice Response (IVR)
70%
7.0
User templates
N/A
N/A
Call reports
80%
8.0
Directory of employee names
80%
8.0
Call Management (5)
80%
8.0
Answering rules
90%
9.0
Call recording
90%
9.0
Call park
70%
7.0
Call screening
70%
7.0
Message alerts
80%
8.0
VoIP system collaboration (4)
57.5%
5.8
Video conferencing
80%
8.0
Audio conferencing
80%
8.0
Video screen sharing
N/A
N/A
Instant messaging
70%
7.0
Mobile apps (2)
45%
4.5
Mobile app for iOS
90%
9.0
Mobile app for Android
N/A
N/A
  • Makes project work move fast, making the process productive.
  • Keeping record of the calls made for validation or verifications.
  • The only negative impact I feel is when we need support during server errors, which lags sometimes.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
CloudCall is our phone system for the entire organization. We all work remotely, so it helps address the issues of not being next to each other. It allows us to reduce office equipment since it does have an app as well as can be used on the computer.
  • Innovation- has technology that a lot of competitors don't
  • customer service and support
  • The service on their app is not the best
  • The texting platform can always improve
CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Cloud PBX (5)
100%
10.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
User templates
100%
10.0
Call reports
100%
10.0
Directory of employee names
100%
10.0
Call Management (5)
96%
9.6
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
90%
9.0
Call screening
100%
10.0
Message alerts
90%
9.0
VoIP system collaboration (4)
45%
4.5
Video conferencing
N/A
N/A
Audio conferencing
80%
8.0
Video screen sharing
N/A
N/A
Instant messaging
100%
10.0
Mobile apps (2)
35%
3.5
Mobile app for iOS
70%
7.0
Mobile app for Android
N/A
N/A
  • Call recordings have become useful in our business
  • Notes autolog in Bullhorn
CloudCall is much better and easier functionality with more options.
Customer support is always responsive and timely.
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