TrustRadius
https://media.trustradius.com/product-logos/3M/FJ/2X9X0DHHE057.PNGCloudTalk is perfect!We use CloudTalk through a direct integration with our software. It's fast, reliable and enables all our agents to get their job done without compromising quality or functionality. The integration was very fast and smooth and I was impressed by how easy the whole integration process is. We use it as our daily driver for staying in touch with our customers and the quality is superb, by far the best I have been using until now. The sound is crystal clear for both in and outbound calls.,Fast. Reliable. Superb sound quality. Ease of use.,Missing mobile app. No webinars.,10,It's definitely money well spent!,Twilio Voice,10,LiveAgent, Slack, ZoomEasy to use call center serviceWe are working with the ticketing and chatting system from LiveAgent. We were looking to optimize our communication processes with customers over the phone and we picked CloudTalk as the best available solution. It works well for us and the integration with LiveAgent was easy. We are receiving calls from our customers regarding pre-sale or technical questions about the software we sell and support. I can see all the necessary details about the calls and available agents in one place, including reports, SLAs and other metrics I need to work with.,Extremely helpful support team. Easy to use interface. Detailed reports. Smooth integration.,I would appreciate deeper integration with LiveAgent.,10,So far so good!,10,10,Twilio Voice,LiveAgent, Post Affiliate Pro, Mailchimp
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CloudTalk
3 Ratings
Score 9.3 out of 101
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CloudTalk Reviews

CloudTalk
3 Ratings
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Score 9.3 out of 101

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Reviews (1-2 of 2)

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Stanislav Bouda profile photo
October 01, 2019

CloudTalk is perfect!

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use CloudTalk through a direct integration with our software. It's fast, reliable and enables all our agents to get their job done without compromising quality or functionality. The integration was very fast and smooth and I was impressed by how easy the whole integration process is. We use it as our daily driver for staying in touch with our customers and the quality is superb, by far the best I have been using until now. The sound is crystal clear for both in and outbound calls.
  • Fast.
  • Reliable.
  • Superb sound quality.
  • Ease of use.
  • Missing mobile app.
  • No webinars.
In our case, we use CloudTalk for making and receiving calls via integration with our platform. It is probably one of the best VoIP services I have encountered so far and it is very well suited for our scenario. Call quality is amazing, the platform is snappy and responsive and I would highly recommend to anyone in the customer service space looking for a robust contact center solution with a reasonable price tag.
Read Stanislav Bouda's full review
Andrej Saxon profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are working with the ticketing and chatting system from LiveAgent. We were looking to optimize our communication processes with customers over the phone and we picked CloudTalk as the best available solution. It works well for us and the integration with LiveAgent was easy. We are receiving calls from our customers regarding pre-sale or technical questions about the software we sell and support. I can see all the necessary details about the calls and available agents in one place, including reports, SLAs and other metrics I need to work with.
  • Extremely helpful support team.
  • Easy to use interface.
  • Detailed reports.
  • Smooth integration.
  • I would appreciate deeper integration with LiveAgent.
With CloudTalk, you are able to answer and transfer calls easily. The IVR is a very flexible tool which can be used for all of our scenarios. I can set up a different IVR structure for every number which we have connected in LiveAgent via CloudTalk. It is very useful when we are working with multiple numbers for multiple languages and two products.
Read Andrej Saxon's full review

Feature Scorecard Summary

Agent dashboard (2)
9.1
Validate callers (2)
9.1
Outbound response (2)
9.1
Call forwarding (2)
9.1
Click-to-call (CTC) (2)
9.1
Warm transfer (2)
9.1
Predictive dialing (2)
9.1
Interactive voice response (2)
9.1
REST APIs (2)
9.1
Call scripts (2)
9.1
Call tracking (2)
9.1
Multichannel integration (2)
9.1
CRM software integration (2)
9.1
Inbound call routing (2)
9.1
Omnichannel inbound routing (2)
9.1
Recording (2)
9.1
Quality management (2)
9.1
Call analytics (2)
9.1
Historical reporting (2)
9.1
Live reporting (2)
9.1
Customer surveys (2)
9.1
Customer interaction analytics (2)
9.1

About CloudTalk

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.

The vendor aims to help teams communicate clearly and efficiently.

With CloudTalk you can get local or toll-free numbers from more than 80 countries across the world.

The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.

CloudTalk offers solutions for:

  • Support teams
  • Sales teams
  • E-commerce
  • and others
Categories:  VoIP,  Contact Center

CloudTalk Features

Contact Center Software Features
Has featureAgent dashboard
Has featureValidate callers
Has featureOutbound response
Has featureCall forwarding
Has featureClick-to-call (CTC)
Has featureWarm transfer
Has featurePredictive dialing
Has featureInteractive voice response
Has featureREST APIs
Has featureCall scripts
Has featureCall tracking
Has featureMultichannel integration
Has featureCRM software integration
Has featureAutomatic speech recognition (ASR)
Has featureNatural language processing for IVR
Does not have featureCommunications forecasting
Workforce Optimization (WFO) Features
Has featureInbound call routing
Has featureOmnichannel inbound routing
Has featureRecording
Has featureQuality management
Has featureCall analytics
Has featureHistorical reporting
Has featureLive reporting
Has featureCustomer surveys
Has featureCustomer interaction analytics
Omnichannel support Features
Does not have featureEmail
Has featureVoice (phone)
Has featureVoIP
Has featureSMS/Text
Does not have featureVideo channel
Does not have featureLive chat channel
Does not have featureCo-browse
Does not have featureScreen-share
Does not have featureSocial media channels
Has featureMobile applications
Predictive Analytics Features
Does not have featureIntelligent call routing
Does not have featureChatbots
Does not have featureAI assistance for live agents

CloudTalk Screenshots

CloudTalk Integrations

Freshdesk, Intercom, Pipedrive, Zoho CRM, Shopify, Salesforce Service Cloud, BigCommerce, Magento Open Source, LiveAgent, Zendesk, Help Scout, Groove, LiveChat, RAYNET Cloud CRM, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Magento Commerce Cloud (formerly Magento)

CloudTalk Competitors

Talkdesk, Five9 Virtual Contact Center, RingCentral, 8x8 Contact Center, NICE inContact CXone, Avaya Aura Platform, Genesys PureConnect, Genesys PureCloud, Freshcaller, JustCall.io, CrazyCall, 8x8 X Series (Formerly Virtual Office), MiCloud Connect (formerly ShoreTel), 8x8 ContactNow (formerly EasyContactNow), Cisco Unified Communications Manager (Call Manager)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional
EditionPricing DetailsTerms
CloudTalk Essential$22per user/month (invoiced annually)
CloudTalk Custom-per user or company/month (invoiced annually)
CloudTalk Expert$39per user/month (invoiced annually)
CloudTalk Starter$11per user/month (invoiced annually)

CloudTalk Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

CloudTalk Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Languages: English