CloudTalk Reviews

8 Ratings
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Score 7.6 out of 100

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Reviews (1-6 of 6)

Anonymous | TrustRadius Reviewer
March 04, 2020

Constant Service Outages & Non-Working Software Make CloudTalk One To Avoid

Score 1 out of 10
Vetted Review
Verified User
Review Source
CloudtTalk is being used in our organisation to field customer support calls as our primary customer care telephone provider.
  • None
  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
The app is always down, CloudTalk is totally unreliable and cannot be used in a business environment. It's totally crippled our customer support team because their servers seem to regularly be down or their software diallers are constantly broken by new updates.
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Stanislav Bouda | TrustRadius Reviewer
October 01, 2019

CloudTalk is perfect!

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use CloudTalk through a direct integration with our software. It's fast, reliable and enables all our agents to get their job done without compromising quality or functionality. The integration was very fast and smooth and I was impressed by how easy the whole integration process is. We use it as our daily driver for staying in touch with our customers and the quality is superb, by far the best I have been using until now. The sound is crystal clear for both in and outbound calls.
  • Fast.
  • Reliable.
  • Superb sound quality.
  • Ease of use.
  • Missing mobile app.
  • No webinars.
In our case, we use CloudTalk for making and receiving calls via integration with our platform. It is probably one of the best VoIP services I have encountered so far and it is very well suited for our scenario. Call quality is amazing, the platform is snappy and responsive and I would highly recommend to anyone in the customer service space looking for a robust contact center solution with a reasonable price tag.
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Andrej Saxon | TrustRadius Reviewer
August 20, 2019

Easy to use call center service

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are working with the ticketing and chatting system from LiveAgent. We were looking to optimize our communication processes with customers over the phone and we picked CloudTalk as the best available solution. It works well for us and the integration with LiveAgent was easy. We are receiving calls from our customers regarding pre-sale or technical questions about the software we sell and support. I can see all the necessary details about the calls and available agents in one place, including reports, SLAs and other metrics I need to work with.
  • Extremely helpful support team.
  • Easy to use interface.
  • Detailed reports.
  • Smooth integration.
  • I would appreciate deeper integration with LiveAgent.
With CloudTalk, you are able to answer and transfer calls easily. The IVR is a very flexible tool which can be used for all of our scenarios. I can set up a different IVR structure for every number which we have connected in LiveAgent via CloudTalk. It is very useful when we are working with multiple numbers for multiple languages and two products.
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Martin Skubnik | TrustRadius Reviewer
November 25, 2019

Nice willing people on technical support

Score 9 out of 10
Vetted Review
Verified User
Review Source
We are a new startup and work with a system like this was our very first experience. We were struggling with a few things during the implementation, but I was very surprised by the willingness of the people from Support.
  • Easy intuitive interface
  • Willing people on technical support
  • I would welcome a longer trial period, e.g. 30 days.
Integration with Magento.
Read Martin Skubnik's full review
Katarína Kochláňová | TrustRadius Reviewer
November 04, 2019

Great call center software

Score 10 out of 10
Vetted Review
Verified User
Review Source
CloudTalk has allowed us to create real-time analysis so we can track calls, customer requests, and speed up the decision-making process.
  • Integration with CRM tools.
  • Custom reports.
  • Automatic call distribution.
  • I didn't find any negatives about this software.
We are using it for integrating with our CRM system. It's easy to use, helpful, intuitive, and it has saved us lots of time.
Read Katarína Kochláňová's full review
Natália Rudňanská | TrustRadius Reviewer
October 27, 2019

Positive experience so far!

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use CloudTalk across the whole organization. I highly recommend CloudTalk. CloudTalk has a lot of features that we use very often. It offers good value for money, it is easy to use, has good support and a very intuitive interface.
  • Easy to use.
  • Good support.
  • Intuitive UI.
  • We have a positive overall experience.
CloudTalk is perfect for advanced analysis. This tool improved our communication with clients.
Read Natália Rudňanská's full review

Feature Scorecard Summary

Agent dashboard (6)
7.0
Validate callers (6)
6.8
Outbound response (5)
6.9
Call forwarding (6)
7.0
Click-to-call (CTC) (5)
6.9
Warm transfer (5)
6.9
Predictive dialing (5)
6.9
Interactive voice response (5)
6.9
REST APIs (6)
6.8
Call scripts (5)
6.9
Call tracking (6)
7.0
Multichannel integration (6)
7.0
CRM software integration (5)
6.9
Inbound call routing (5)
6.9
Omnichannel inbound routing (6)
7.0
Recording (5)
6.9
Quality management (5)
7.1
Call analytics (5)
7.1
Historical reporting (5)
7.1
Live reporting (5)
7.1
Customer surveys (5)
6.9
Customer interaction analytics (6)
7.0

About CloudTalk

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.

The vendor aims to help teams communicate clearly and efficiently.

With CloudTalk you can get local or toll-free numbers from more than 80 countries across the world.

The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.

CloudTalk offers solutions for:

  • Support teams
  • Sales teams
  • E-commerce
  • and others
Categories:  VoIP,  Contact Center

CloudTalk Features

Contact Center Software Features
Has featureAgent dashboard
Has featureValidate callers
Has featureOutbound response
Has featureCall forwarding
Has featureClick-to-call (CTC)
Has featureWarm transfer
Has featurePredictive dialing
Has featureInteractive voice response
Has featureREST APIs
Has featureCall scripts
Has featureCall tracking
Has featureMultichannel integration
Has featureCRM software integration
Has featureAutomatic speech recognition (ASR)
Has featureNatural language processing for IVR
Does not have featureCommunications forecasting
Workforce Optimization (WFO) Features
Has featureInbound call routing
Has featureOmnichannel inbound routing
Has featureRecording
Has featureQuality management
Has featureCall analytics
Has featureHistorical reporting
Has featureLive reporting
Has featureCustomer surveys
Has featureCustomer interaction analytics
Omnichannel support Features
Does not have featureEmail
Has featureVoice (phone)
Has featureVoIP
Has featureSMS/Text
Does not have featureVideo channel
Does not have featureLive chat channel
Does not have featureCo-browse
Does not have featureScreen-share
Does not have featureSocial media channels
Has featureMobile applications
Predictive Analytics Features
Has featureIntelligent call routing
Does not have featureChatbots
Does not have featureAI assistance for live agents

CloudTalk Screenshots

CloudTalk Integrations

Freshdesk, Intercom, Pipedrive, Zoho CRM, Shopify, Salesforce Service Cloud, BigCommerce, Magento Open Source, LiveAgent, Zendesk, Help Scout, Groove, LiveChat, RAYNET Cloud CRM, Zapier, Front, Kustomer, HubSpot, Slack, noCRM.io, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Magento Commerce Cloud (formerly Magento), Zendesk Sell (formerly Base)

CloudTalk Competitors

Talkdesk, Five9, RingCentral, 8x8 Contact Center, NICE inContact CXone, Avaya Aura Platform, Genesys PureConnect, Genesys Cloud (formerly PureCloud), Freshcaller, JustCall, CrazyCall, Aircall, 8x8 X Series (Formerly Virtual Office), MiCloud Connect (formerly ShoreTel), 8x8 ContactNow (formerly EasyContactNow), Cisco Unified Communications Manager (Call Manager)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
CloudTalk Essential$20per user/month (invoiced annually)
CloudTalk Custom-per user or company/month (invoiced annually)
CloudTalk Expert$35per user/month (invoiced annually)
CloudTalk Starter$15per user/month (invoiced annually)

CloudTalk Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

CloudTalk Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android
Supported Languages: English