CloudTalk

CloudTalk

Customer Verified
CloudTalk

Overview

Reviews

Good product and good value for money

1
It was very easy to set up and a great freemium where you actually get to try the product. Super bad customer experience though. Gave to …
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Awesome deliver at fair cost

9
Right now [CloudTalk] is used only by the advisory team, but other teams/areas are on the process to adopt it too.

This solution solved our …

Review of Cloudtalk

7
Easy to use and very user friendly, can start immediately. Sales and support team especially Chia has been very helpful and responsive. …

Cloud talk review

7
I think it’s a very easy to use software which makes calling as a sales guy easier, allowing for more volume.<br><br>It’s seamless …

Cloudtalk experience

10
We use CloudTalk to manage incoming customer calls in few European countries for our e-commerce stores. That's a great solution, providing …
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CloudTalk is perfect!

10
We use CloudTalk through a direct integration with our software. It's fast, reliable and enables all our agents to get their job done …

Popular Features

View all 22 features

Call forwarding (26)

7.8
78%

Agent dashboard (29)

7.8
78%

Outbound response (26)

7.5
75%

Validate callers (26)

7.5
75%

Reviewer Pros & Cons

View all pros & cons

Pricing

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CloudTalk Starter

$20.00

Cloud
per user/month (invoiced annually)

CloudTalk Essential

$25.00

Cloud
per user/month (invoiced annually)

CloudTalk Expert

$40.00

Cloud
per user/month (invoiced annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.cloudtalk.io/pricing?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Contact Center Software

7.5
75%

Workforce Optimization (WFO)

7.4
74%

Product Details

What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.

The vendor aims to help teams communicate clearly and efficiently.

With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.

The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.

CloudTalk offers solutions for:

  • Support teams
  • Sales teams
  • E-commerce
  • and others

CloudTalk Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Predictive dialing
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)
  • Supported: Natural language processing for IVR

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Intelligent call routing

CloudTalk Screenshots

CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether you work in Freshdesk or CloudTalk, you will always find comprehensive customer data that will allow you to provide first-class customer support.CloudTalk for Intercom - By integrating Intercom with CloudTalk, you will see all essential customer contact details, as well as history of calls and conversations, in a single system. No matter whether you are working in Intercom or CloudTalk, you will always find comprehensive customer data in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.Complete customer interactions history always within easy reach. We will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.CloudTalk apps allows agents to make and receive phone calls from anywhere.CloudTalk for Help ScoutCloudTalk Predictive dialer allows you to increase efficiency and the number of calls you make. When an agent is available, CloudTalk automatically dials the next call in line.Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat or notes. This allows them to deliver top-notch customer service.CloudTalk Wallboard & Real-Time Reporting - Get a live picture on what’s going on in your cloud call center displayed on monitors. Wallboard will allow you to optimize agent productivity, reduce waiting times and immediately address the caller’s needs, improving their satisfaction.CloudTalk Call History & Historical Reporting - View your team's call performance and all your historical call's data, and export reports for further analysis.

CloudTalk Video

In this video, we will show you how to use Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features.

CloudTalk Integrations

CloudTalk Competitors

CloudTalk Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Alternatives

View all alternatives

Frequently Asked Questions

What is CloudTalk's best feature?

Reviewers rate Call analytics highest, with a score of 8.

Who uses CloudTalk?

The most common users of CloudTalk are from Small Businesses and the Information Technology & Services industry.

Reviews

(1-24 of 24)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
RingCentral has major issues syncing in real-time. The Web app and the desktop app never showed the same numbers. Often I'd have to wait hours for reports to update and then still had no confidence in the information presented.
Logan Brown | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Five9
It was a gamble if I'm being honest, plus this is a very nuanced and intricate topic. We didn't necessarily substitute one for the other, it was a much needed state of affairs where we needed the call monitoring and agent tracking pros of CloudTalk more so than ever before.
Score 9 out of 10
Vetted Review
Verified User
Review Source
CloudTalk is significantly more affordable, easy to setup and the trial month was very helpful to ensure it was what we needed. Aircall can probably do a lot more but I cannot tell you what and I don't believe we need more as we are not a complex business that needs multiple levels of functionality.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The pricing is more interesting and the fact they have a product easy to use with integrations with both our Sales and Support CRM's made us chose them. We were also told that a lot of the features we needed would be implemented in the soon future so let's see if it happens.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The integration of CloudTalk with Pipedrive makes the native Pipedrive call system practically unnecessary. The latter does not allow searching for calls or generating indicators as well achieved as in CloudTalk.

We were able to downgrade Pipedrive thanks to the number of options that CloudTalk offers to configure the different needs of the company by sectors or groups such as collections, sales, etc.
Balder Goyo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Before CloudTalk, we used Pipedrive. It also works really well, but it does not have the option of analytics. You could not check things like how many calls were made during the day or a specific time period. That, for me, is the most valuable feature of CloudTalk--all the data you can get.
February 13, 2021

The very best of the best

Score 9 out of 10
Vetted Review
Verified User
Review Source
It's the perfect complement to the other services we use as it permits us to get in contact with our clients in order to not only have good communication inside of the company but also outside the company with our clients. It really rounds up the whole package. It's just the best.
Alex Peralta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Though it was not my decision from switching from Circleloop, when we had originally used CircleLoop it gave some issues with internal transfer and taking calls which heavily affected us. With CloudTalk we can now successfully make outbound calls without any problems.
Diana Furikova | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I have been using WhatsApp quite often for private and sometimes professional usage and in the past Skype and ICQ. WhatsApp is for free but I would say that CloudTalk provides a higher quality while talking so if I should choose between them for messages is WhatsApp very easy to use but for calls, I would pick CloudTalk.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The first thing is cost. CloudTalk was a lot cheaper than others. The other thing I noticed is that there were a lot of unwanted or unnecessary features with the other ones that didn't really matter to us, but were more [than] able to ask a higher price per seat. However, the user interface was the major difference, with CloudTalk being so much simpler.
Score 10 out of 10
Vetted Review
Verified User
Review Source
CloudTalk is in terms of calls showing a great performance, although LiveAgent was good, too. The decision to change to CloudTalk was due to the lower price for the use. It is really handy for calls, LiveAgent offers also the options for emails. Both software are great for work and together makes it easy to do the tasks needed.
Score 9 out of 10
Vetted Review
Verified User
Review Source
CloudTalk has a better value for the money spent and has been easier to set up than other peers in that regards as well as better overall integration with already existing Software that we have been using for years in our company. At the end, the communication with CloudTalk representatives sold us on the product.
Score 10 out of 10
Vetted Review
Verified User
Review Source
CloudTalk is much more configurable. It is very easy to send proactive SMS messages with CloudTalk whilst with Zendesk Talk this can only be done through a workaround. Zendesk does not provide Chinese virtual numbers either and outbound calls were not working to Chinese numbers from Zendesk. This was the main decision we selected CloudTalk over other operators.
Score 9 out of 10
Vetted Review
Verified User
Review Source
TurboDial (though robust) was harder to implement and required more technical knowledge than CloudTalk. I would say CloudTalk is a user-friendly business dialer that almost anyone (from any background) could setup and implement with their business.