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CloudTalk

CloudTalk

Overview

What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.The vendor aims to help teams communicate clearly and efficiently.With CloudTalk users can get local, mobile…

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Recent Reviews

TrustRadius Insights

CloudTalk has become an essential tool for teams looking to enhance communication and collaboration. Users have found that CloudTalk …
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TrustRadius Insights
TrustRadius Insights

Intuitive and easy to set up

10 out of 10
February 13, 2023
It facilitates transferring calls among my coworkers, making it incredibly handy when I am overwhelmed with work.The IVR builder stands …
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Intuitive dashboard and high ROI

10 out of 10
December 22, 2022
The way it's set up, and the overall experience are great. It will guide you through all features in a few simple steps. The dashboard is …
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Great value for money!

9 out of 10
June 23, 2022
Cloudtalk is the call center software for both customer support and sales we use at our company. We use it jointly with Twilio to fully …
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Glad we made the switch

7 out of 10
June 07, 2022
We use CloudTalk to monitor inbound and outbound calls. This is also linked to Intercom, so it helps automate the process if we miss any …
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Good product for good price

8 out of 10
March 24, 2022
We use CloudTalk to manage all of our inbound calls. We also have it integrated with Intercom so we know who is called and can attribute …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 22 features
  • Agent dashboard (45)
    9.9
    99%
  • Outbound response (41)
    9.9
    99%
  • Call forwarding (40)
    9.9
    99%
  • Validate callers (40)
    9.7
    97%
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Pricing

View all pricing

CloudTalk Starter

$20.00

Cloud
per user/month (invoiced annually)

CloudTalk Essential

$25.00

Cloud
per user/month (invoiced annually)

CloudTalk Expert

$40.00

Cloud
per user/month (invoiced annually)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.cloudtalk.io/pricing?utm_so…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

9.7
Avg 8.3

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

9.9
Avg 8.3
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Product Details

What is CloudTalk?

CloudTalk is cloud-based call center software for sales and support teams of all sizes, looking to improve customer experiences through more personalized, data-driven customer interactions.

The vendor aims to help teams communicate clearly and efficiently.

With CloudTalk users can get local, mobile or toll-free numbers from more than 140+ countries across the world.

The vendor says they offer integration with important tools (such a CRM, Helpdesk, or ecommerce platforms, etc.) and "enterprise-class" features.

CloudTalk offers solutions for:

  • Support teams
  • Sales teams
  • E-commerce
  • and others

CloudTalk Features

Contact Center Software Features

  • Supported: Agent dashboard
  • Supported: Validate callers
  • Supported: Outbound response
  • Supported: Call forwarding
  • Supported: Click-to-call (CTC)
  • Supported: Warm transfer
  • Supported: Interactive voice response
  • Supported: REST APIs
  • Supported: Call scripts
  • Supported: Call tracking
  • Supported: Multichannel integration
  • Supported: CRM software integration
  • Supported: Automatic speech recognition (ASR)
  • Supported: Natural language processing for IVR

Workforce Optimization (WFO) Features

  • Supported: Inbound call routing
  • Supported: Omnichannel inbound routing
  • Supported: Recording
  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting
  • Supported: Customer surveys
  • Supported: Customer interaction analytics

Omnichannel support Features

  • Supported: Voice (phone)
  • Supported: VoIP
  • Supported: SMS/Text
  • Supported: Mobile applications

Predictive Analytics Features

  • Supported: Intelligent call routing

CloudTalk Screenshots

Screenshot of CloudTalk for Freshdesk - All customer-related data from both systems can be automatically synchronized and always up-to-date. No matter whether one is working in Freshdesk or CloudTalk, the software can provide comprehensive customer data.Screenshot of CloudTalk for Intercom - By integrating Intercom with CloudTalk, essential customer contact details become visible, as well as history of calls and conversations. No matter whether one is working in Intercom or CloudTalk, comprehensive customer data will be presented in both systems. In addition, data synchronization is automatic and regular, so information is always up-to-date.Screenshot of Complete customer interaction history is always within reach. CloudTalk will automatically display previous calls, orders, chats or notes, so agents don’t have to look them up in multiple systems.Screenshot of CloudTalk apps allows agents to make and receive phone calls from anywhere.Screenshot of CloudTalk for Help ScoutScreenshot of Agents can see all caller information in one place. During the phone call, they can look at the client’s history of interactions, orders, chat or notes.Screenshot of CloudTalk Wallboard & Real-Time Reporting - Presents a live picture on what’s going on in a cloud call center displayed on monitors. Wallboard allow viewers to optimize agent productivity, reduce waiting times and immediately address the caller’s needs to improve their satisfaction.Screenshot of CloudTalk Call History & Historical Reporting - A team's call performance and historical call data are presented in dashboards, and the user can export reports for further analysis.Screenshot of

CloudTalk Video

This video shows how to use Cloudtalk desktop app, click to call feature and the smart dialer. It also demonstrates CloudTalk’s dashboard features.

CloudTalk Integrations

CloudTalk Competitors

CloudTalk Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish

Frequently Asked Questions

Talkdesk, Five9, and RingEX are common alternatives for CloudTalk.

Reviewers rate Predictive dialing highest, with a score of 10.

The most common users of CloudTalk are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(64)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

CloudTalk has become an essential tool for teams looking to enhance communication and collaboration. Users have found that CloudTalk breaks down conversational gaps, promotes transparency, and eliminates the need for micro-management. The software seamlessly integrates with CRM systems like HubSpot, allowing for easy call handling, returning calls, and access to call recordings. This integration has been particularly beneficial for companies in the financial services sector, as it enables remote work and provides freedom in telephony administration. With CloudTalk, teams can stay connected with customers from the same phone number, even while traveling. The software's ease of use, comprehensive dashboard, exceptional sound quality, and prompt customer support make it a valuable solution for customer service departments. Additionally, CloudTalk's real-time data and analytics provide accurate reporting numbers, replacing antiquated dialing platforms. From sales professionals making outbound calls to customer support teams fielding inbound calls, CloudTalk has proven to be a cost-effective alternative to traditional phone systems, improving productivity and enhancing client relationships.

Intuitive and User-friendly Interface: Many users have praised CloudTalk for its intuitive and user-friendly interface, allowing for easy navigation and efficient completion of tasks. Reviewers have found the platform's layout to be well-designed, making it simple for users to access various features without any confusion or learning curve.

Efficient Setup and Configuration: Several reviewers have highlighted the ease of setup and configuration when using CloudTalk. They mention that it only takes a few minutes to get started with the software, enabling them to make their first calls quickly. This streamlined process saves time and ensures a smooth onboarding experience for new users.

Responsive Customer Support: The customer support provided by CloudTalk has received high praise from users. Customers appreciate the quick response times and helpful assistance they receive whenever they encounter any issues or need guidance. The availability of a supportive team ensures that users can rely on timely help, contributing to an overall positive experience with the software.

Unstable Performance on iOS: Several users have reported experiencing unstable performance with the CloudTalk app on iOS. They have mentioned frequent crashes and difficulties in using features such as the callback function, which has negatively impacted their overall experience.

Limited Customer Support Availability: Some users have expressed frustration with the lack of faster customer support from CloudTalk. They have mentioned difficulties in accessing live support due to time zone differences, leading to delays in resolving issues and receiving assistance when needed.

Missing Features and Limited Integrations: A common concern among users is the absence of certain features and limitations in integrations. Users have noted that there are still many missing features within CloudTalk, including a mobile app, webinars, and deeper integration with other platforms like LiveAgent. Additionally, some users feel that the current integrations require modifications and lack basic functionalities such as selecting multiple filters.

Users of CloutTalk highly recommend the platform for its ease of use, impressive feature list, and reasonable pricing. They suggest considering CloutTalk as a good platform to consider, especially for companies with mass dialing and tracking. Some users find CloutTalk to be a very easy-to-use system, particularly for cold calling.

In addition, users recommend trying CloutTalk as it is a useful system that simplifies outreach to customers and has excellent customer support. They also suggest using CloutTalk for call centers and any other phone-related functionality. Furthermore, users find CloutTalk to be a cheaper solution for setting up a VoIP telephony system, particularly for small organizations.

Users advise thoroughly researching before making a decision and ensuring that CloutTalk suits their requirements. They recommend testing the overall user experience and interface with multiple people before purchasing. Additionally, users suggest giving CloutTalk a try as it is not perfect but still a good software option. Some users also mention alternative services like JustCall that have been working well for them.

Overall, users highly recommend CloutTalk as an easy-to-use, cost-effective, and feature-rich platform for various phone-related needs.

Attribute Ratings

Reviews

(1-25 of 45)
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February 17, 2023

CloudTalk - great experience

Zuzana Hasko | TrustRadius Reviewer
Zuzana Hasko
Head of Marketing
Trustmatic (Information Technology & Services, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
CloudTalk has been helpful for us to stay in touch with our customers, mainly from Asia and Africa. We connected it with Hubspot so it runs smoothly and saves us some time on our day-to-day tasks. We experienced small bugs in the beginning but their team was super helpful and answered all our questions so the result was very positive.
February 13, 2023

Intuitive and easy to set up

Verified User
Representative in Sales
Information Technology & Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
CloudTalk offers robust call routing, IVR, automatic call distribution, and real-time call monitoring. It is a user-friendly call center software with easy routing adjustments. It offers low-cost or free international calls and features a visual IVR builder, strong call recording/monitoring, and a top-notch support team. Ideal for businesses seeking a flexible and powerful solution.
December 21, 2022

Great help for everyday work, definitely worth the money

Verified User
Executive in Marketing
Computer Software Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Service was used mainly by our support and sales team, where it is crucial to integrate well with other systems and relevant analytics data. This was met, and thanks to CloudTalk, we could make some processes smoother which saves us time and capacities.
December 19, 2022

Excellent Tool for Customer Service Optimization

Verified User
Employee in Marketing
Information Technology & Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
CloudTalk is very user-friendly. If you are unsure if its features suit you, you can try a free trial before committing to a paid plan. Customer support is very helpful and friendly. You can choose from a few pricing plans, and they can even prepare a tailor-made one for you.
December 19, 2022

Perfect Solution for Inbound & Outbound Sales

Matej Kukucka | TrustRadius Reviewer
Matej Kukucka
Founder
Marketing Player (E-Learning, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
CloudTalk is a solid option for both the inbound and outbound contact centers. For the inbound, it's easy to use IVR, which will route all the calls to the specific departments. On the other hand, thanks to their wide range of supported VoIP providers, it was very easy to set up sales processes that increased the number of calls we could do within a business day.
December 19, 2022

A Great Tool with a Great Future

Martin Kováč | TrustRadius Reviewer
Martin Kováč
Marketing Specialist
Luigi's Box, s.r.o. (Marketing & Advertising, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Perfect for when you need to sync data with your existing CRM. Call recordings are easily accessible and can be annotated, which is also reflected in the CRM, where anyone can view this information if needed. This saves a lot of time, especially when playing back recordings and needing to respond at specific times.
August 11, 2022

Looking for a simplistic, effective and fantastic system? CloudTalk is for you then!

Zak Weller | TrustRadius Reviewer
Zak Weller
Senior Recruitment Specialist
Darcy Cole (Staffing & Recruiting, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have had a situation recently where a candidate has said we've never talked to them about a certain client of ours. We then went on our CloudTalk system and had the first initial call with the candidate brought up and we listened back to it in which we proved we were right.
June 23, 2022

Great value for money!

Verified User
Administrator in Corporate
Medical Practice Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Cloudtalk is by far the best value-for-price software out there for call center solutions. Packed with features, very accessible, kind and accessible customer support, and cheap, especially when compared with their competitors for the same range of features. Easy entry-level software, especially if you're a startup that doesn't want to make big initial commitments but needs a solution that scales with the business.
June 23, 2022

Call tools for sales team!

JS
Jordan Snider
CTO (Chief Technical Officer)
Token Creative Services (Marketing & Advertising, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We love CloudTalk for our sales team. The team needs a strong call tool complete with reporting and insights about the calls. This makes the platform a key tool in our toolbelt for the sales team. We have very limited use case adoption beyond this, so we haven't explored the other areas of the product quite yet.
June 22, 2022

Excellent tracking tool for us!

Marc Louis-Boyard | TrustRadius Reviewer
Marc Louis-Boyard
International growth marketing specialist / Lead generation & International PR
Niryo (Machinery, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Best suited for:
- Hubspot workflows.
- Source tracking.

Less suited for:
- I'm still searching for this one, let's say that Cloudtalk is a complete environment that will adapt to your needs. Unless you're a huge company, I'm not sure that you'll use 100% of the solution. That being said, even modest uses are worth the price.
June 07, 2022

Glad we made the switch

Verified User
Manager in Customer Service
Computer Software Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We made the switch to CloudTalk to try and ease a lot of our admin duties when it came to monitoring inbound and outbound calls. The transition was smooth and it was easy to navigate the application for our team. We receive quite a lot of calls on a daily basis, so being able to see details relating to the caller as well as being able to link their details to Intercom to follow up is extremely useful for us.
April 29, 2022

Easy communication

Ayman Ahmed | TrustRadius Reviewer
Ayman Ahmed
Medical Sales Representative
BIOMED for Pharmaceutical Industries (Pharmaceuticals, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We utilise it as a softphone solution because we all work remotely from the United Kingdom, the United States, and Israel. This provides us with a phone number that we can use to allow potential clients to call PlanetWatchers. We also use the solution for client calls both locally and internationally. This eliminates any hardware requirements that may have been necessary for specific users. It's also lightweight and portable.
March 29, 2022

Great solution and quality/cost balance

Verified User
Manager in Marketing
Renewables & Environment Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
CloudTalk has been the perfect match for us. The quality of the call is high, it is a simple solution for inbound and outbound calls, usable on different devices so that our team can work anywhere, rather than having mobile phones at every single desk. All the calls and users details are available in 1 single view and reports catch what is important in the customer care and telemarketing.
March 24, 2022

Good product for good price

Verified User
Executive in Sales
Education Management Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is very well suited for our use case where we just want a simple solution for inbound and outbound calling rather than having mobile phones at every single desk. Also, when going through a list of international numbers, its clever in working out their extensions without faffing around with formatting,
March 24, 2022

CloudTalk - Made business abroad easy

Raimonds Ciems | TrustRadius Reviewer
Raimonds Ciems
Project Manager, Strategic Vendors
Printful (Consumer Goods, 1001-5000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
As mentioned previously, CloudTalk is perfect if you are working with business partners we are based abroad or even in other continents, as you don't have to be worried about any hidden fees and enormous cellular bills anymore. CloudTalk would not be that suited for someone conducting business only locally.
August 17, 2021

CloudTalk has given me confidence in reports/analytics again!

BM
Bobbe Marvin
Setter Team Manager
Quest Education LLC (Education Management, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
CloudTalk is a perfect addition for our call center, enabling our appointment setters to easily work within our CRM with the CloudTalk utility. The real-time syncing with data, contacts, and reports/analytics is refreshing. I cannot think of a scenario where this platform wouldn't be appropriate for our business. The only feature that is lacking in video chat but we've overcome this need with Google.
June 30, 2021

Review of Cloudtalk

Nick Ang | TrustRadius Reviewer
Nick Ang
Business Development Manager
Think SME Pte Ltd (Financial Services, 1-10 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Pleasant experience, good to use, user friendly. Sales and support team are very responsive. However, will be good if there's further revision on the pricing which will help us in maintaining cost low for the long haul.
June 25, 2021

CloudTalk: Easy to set up and use.

TN
Trevor Nicholson
CFO (Chief Financial Officer)
PlanetWatchers (UK) Limited (Computer Software, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
CloutTalk is ideal for multiple callers across multiple geographies. It seems to be able to integrate with multiple platforms and solutions, therefore, is useful for automating the tracking of call metrics within relevant CRM solutions. The recording function is also very useful for the training and improvement of team members.
June 16, 2021

Ok job but could do a lot better

SS
Samantha Semuhin
Senior Support Manager
Taskworld (Computer Software, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If the phone is your least popular contact channel or you only need it for outbound, then CloudTalk will be a good fit for you. It is easy to use and has a friendly interface but needs some features to bring a good amount of features to catch up on other VoIP systems like Avoxi or Aircall.

For example:
  • Have the option to select multiple filters.
  • Detect spam numbers automatically and block them.
April 21, 2021

CloudTalk voice calls all over the world are great and with good quality!

FR
Frederico Rocha
CEO (Chief Executive Officer)
Horizoncaravel Unipessoal, Lda (Real Estate, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Voice calls [with CloudTalk] work very well from pretty much everywhere, you just need to have a good network connection and the audio quality of the phone call will be perfect.
This is really helpful to avoid for example roaming costs and also to have one single phone number to be contacted by the customers.
Where I find that CloudTalk can improve is on their native iOS application where sometimes is unstable.
April 20, 2021

Cool cold call with CloudTalk

Diana Furikova | TrustRadius Reviewer
Diana Furikova
Sales Manager
Element House (Construction, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
CloudTalk suits mostly businesses, where it is necessary do to a lot of calls on a daily basis and they are talking to customers in different countries. This app also suits companies that are dealing with cold calls... Maybe for the private usage, it's a bit less suitable as you need to pay for it but it is cool even for the private usage once you have it I guess.
March 31, 2021

Cloudtalk is easier to use and cheaper than most

Verified User
Manager in Marketing
Information Technology & Services Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
CloudTalk is great for providing [...] essential necessities for a call center software, but at a fraction of the cost [for] some more mainstream providers. It's great for providing local numbers as well, eliminating the need for a toll free number. One thing I'm not sure of is if they offer concurrent licenses, but I can see where that would be appropriate and advantageous in a larger setting.
March 30, 2021

Cloudtalk experience

Verified User
C-Level Executive in Sales
Health, Wellness and Fitness Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
We use CloudTalk to manage incoming customer calls in few European countries for our e-commerce stores. That's a great solution, providing adequate price/quality ratio. Also, the customer support is prompt and helpful.
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